TELEOPERADOR/A COMERCIAL - SAN CUGAT DEL VALLÈS (REVISTAS -CAT) - TEMPS MULTIWORK - Sant Cugat del Vallès

Customer Service Project/Program Manager for Video Shorts Description - The HP Customer Support Video Team is seeking an innovative, customer-focused project manager to lead the strategy, planning, and delivery of short-form video content designed to help customers succeed with HP products. This role is responsible for identifying high-impact content opportunities, managing vendor production resources, driving continuous innovation, and increasing video views, engagement, and subscriber growth through customer-focused video shorts. Approximately 90% of this role will focus on YouTube Shorts and short-form customer support content. The remaining 10% will support internal HP video initiatives and stakeholder requests. The successful candidate will demonstrate a growth mindset, embrace continuous learning, and actively seek innovative approaches, tools, and technologies that improve customer engagement and business outcomes. • Customer Support Video Shorts (Primary Focus) Own the strategy, planning, prioritization, and delivery of HP Support YouTube Shorts., • Identify customer support topics, search trends, product questions, and emerging issues that have the potential to drive views, engagement, and subscriber growth., • Work with stakeholders, category experts, support organizations, and analytics to identify opportunities for new Shorts content., • Manage communication and expectations with stakeholders throughout the content lifecycle., • Create and maintain a prioritized roadmap of Shorts opportunities based on customer demand, business priorities, and performance potential., • Manage external vendors responsible for scripting, video capture, editing, voiceover creation, and post-production., • Ensure vendor deliverables meet quality, branding, accessibility, and content standards., • Monitor social, video, AI, and platform trends to identify innovative formats and opportunities., • Drive continuous innovation by testing new content formats, workflows, technologies, and audience engagement strategies., • Optimize content strategy for YouTube discovery, AEO, SEO, and audience growth., • Monitor performance metrics and use data-driven insights to continuously improve content effectiveness., • Effectively manage budget, resources, timelines, and vendor capacity., • Ensure every project follows documented processes and meets team quality standards., • Internal Video Projects (Limited Scope) Manage communication and expectations for internal HP video requests from other parts of HP., • Coordinate vendors and resources to support approved internal video and photography projects., • Help stakeholders access available video production resources, tools, and services., • Ensure internal projects meet quality expectations while effectively utilizing available budget and resources., • Experience managing content, creative, digital media, video, social media, or related projects., • Demonstrated ability to manage multiple stakeholders, competing priorities, budgets, and delivery timelines., • Experience managing vendors, agencies, freelancers, or outsourced service providers., • Strong project management and organizational skills., • Strong communication skills, including managing stakeholder expectations and driving alignment across teams., • Ability to identify customer needs and convert those insights into content opportunities., • Experience using analytics and performance metrics to guide decisions and improve outcomes., • Demonstrated continuous learning mindset with a willingness to adapt to changing technologies and customer behaviors., • Passion for continuous innovation and improving customer experiences through new ideas, tools, and approaches., • Ability to work within documented processes while proactively identifying opportunities for improvement., • Understanding of digital content ecosystems, social media trends, YouTube platforms, SEO, or AEO concepts., • Commitment to delivering future-ready content, including proper metadata, captions, archiving, and scalable content practices., • Experience managing video production projects., • Experience supporting YouTube, social video, digital content, or audience growth initiatives., • Experience working with AI-enabled content creation or workflow tools., • Familiarity with video production workflows, scripting, editing, accessibility requirements, captioning, or digital asset management systems., • Experience working with global teams and vendors., • Basic video editing experience is desirable but NOT required., • Minimum qualifications: Bachelor's degree in Technical Communication, Communications, Business, Project Management, English, Technical Rhetoric, or a related field., • 5+ years project management experience., • Experience managing vendors and budgets., • Experience managing stakeholder expectations., • Experience developing customer-facing support, training, help, or knowledge content strategies., • Strong written and verbal communication skills., • Demonstrated continuous learning mindset and passion for innovation., • Preferred qualifications: PMP, CAPM, PMI-ACP, PRINCE2, or equivalent certification., • CPTC certification or technical communication coursework., • Video production project management experience., • YouTube, digital content, SEO, AEO, or social media experience., • AI certification or demonstrated use of AI tools in business processes. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time Shift - No shift premium (Spain) Travel - Not Specified Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights under the law here: “Know Your Rights: Workplace Discrimination is Illegal #J-18808-Ljbffr

Buscamos un/a Recepcionista con buen nivel de inglés para incorporarse de forma inmediata en el campus de Sant Cugat de una reconocida institución educativa internacional. Si te interesa trabajar en un/a entorno académico/a internacional, dinámico y orientado al servicio, esta puede ser una buena oportunidad. Funciones principales:- Atención y soporte a alumnos, profesorado y personal interno. - Atención telefónica y presencial. - Gestión y seguimiento de incidencias y solicitudes. - Filtrado de llamadas y visitas, proporcionando información inicial y derivándolas a los departamentos correspondientes. - Apoyo en tareas administrativas vinculadas al puesto. - Coordinación con los distintos departamentos del campus. - Gestión básica de incidencias y seguimiento de solicitudes. Requisitos:- Experiencia previa en atención al cliente, recepción o posiciones similares. - Buen nivel de inglés. - Catalán y castellano. - Buenas habilidades de comunicación y orientación al servicio. - Capacidad de organización y gestión de incidencias. - Disponibilidad para adaptarse a los diferentes turnos indicados. - Valorable manejo de Microsoft Office. ¿Qué ofrecemos?- Contrato temporal de aproximadamente 4-6 semanas. - Jornada de lunes a viernes, con disponibilidad para realizar los siguientes turnos:- Turno partido: de 9:00 a 17:00 h, con una hora para comer. - Turno de mañana: de 7:00 a 14:30 h. - Disponibilidad para trabajar algún sábado, en función de el/la actividad académico/a del campus. - Ubicación: Sant Cugat del Vallès. - Entorno educativo internacional y dinámico. Si tienes experiencia en recepción o atención al cliente, te gusta el trato con las personas y estás disponible para incorporarte de forma inmediata, ¡nos encantaría conocerte! En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

• You will be responsible for driving the sales relationship with Amazon on Computing Product Categories at EMEA level., • This will require effective interlock with multi-country stakeholders across Sales and Categories where you will need to secure engagement, sponsorship and budget to drive the change and deliver on dedicated growth initiatives., • HP has ambitious growth objectives with Amazon in EMEA, this is structured through a Joint Business plan: this role will involve the execution and delivery of elements within this plan., • Be able to influence and partner with complex matrixed organization to secure progress and a unified approach where possible on Planning, Portfolio and Pricing., • Establish strong relationships through strategic business planning to achieve strong trusted advisor relationship with internal and external stakeholders., • Demonstrate innovative, end to end thinking and implementation to stay ahead of the competition., • Push beyond what’s expected., • Eagerness to learn and be a change agent., • Work and communicate efficiently with other internal organizations: market and country sales, categories (country, market and global), WW marketplaces organization, media & search, sales operations, credit & collection, order processing, supply chain, finance, legal, marketing & trade marketing., • Bachelor’s degree or equivalent in Sales, Business Management, Digital Commerce and relevant fields., • Minimum 8 years successful experience in account management of online retailers (or vendor management within an online retailer)., • Very strong analytical and commercial acumen is essential., • Extreme attention to detail., • Excellent interpersonal skills., • Fluent English is required; proficiency in an additional European language (such as French, German, Spanish, Italian, or others) would be considered a strong advantage. #J-18808-Ljbffr

Join to apply for the Global Services Customer Facing Execution Process Manager role at Boehringer Ingelheim As a Global Services Customer Facing Execution Process Manager, you will provide services to the different countries for all the CFE (Customer Facing Experience) related activities. This role ensures operational excellence and process integrity across CFE analytics activities as it will be responsible for delivering CFE services for the different markets following a globally consistent process. You will be a key player for the support of the different teams in the day-to-day activities. This role is part of Human Pharma Services (HPS), our in-house organization providing services to efficiently and effectively communicate to patients and HCPs. Through our centralized global service model, we support our internal customers in engaging with their stakeholders and delivering high quality results via standardized and scalable services. As part of HP Services, the CFT Hub focuses on services related to Customer Facing Experience. • Act as key support from the CFE-Hub for the different countries, • Ensure proper communication and coordination between the CFE-Hub and the countries, • Lead best practices ensuring the highest efficiency and most standard ways of working as possible, • Focus on innovation to effectively identify potential growth and improvement opportunities within processes and teams. Define and implement solutions to address identified opportunities, • Ensure the proper implementation of new solutions and track their evolution and impact in the organization as well as the adaptation over time, • Be aware and consider assigned country's landscape, processes, regulations and idiosyncrasies to provide tailored support to the different countries, • Effectively manage multiple tasks and priorities, demonstrating excellent organizational and coordination skills, • Manage the continuous improvement of the mature capability through regular enhancements. These improvements can be driven from customer needs, regulations or GCO requirements, • Bachelor's degree in Life Sciences, Business Administration, Engineering or a related field. Master's degree preferred, • 3-5 years of experience in CFT Excellence management and Bonus & Incentives or related sales operations roles. Knowledge of sales processes, and CFT Excellence optimization strategies, • Excellent organizational and coordination skills to effectively manage multiple tasks, stakeholders and priorities, • Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization, • Analytical mindset, with the ability to lead workstreams and to add value across the organization. Excellence in execution, demonstrating solid capacity to apply established methodologies in the day-to-day activities, • Focus on innovation to effectively identify opportunities to re-shape processes and operations in the countries with which she/he collaborates, • Full professional competency in English is required; additional languages are a plus, • Salesforce based tools and data visualization software knowledge (PowerBI, Tableau, …) is a plus, • Flexible working conditions, • Life and accident insurance, • Health insurance at a competitive price, • Investment in your learning and development, • Gym membership discounts We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. At Teleperformance, we do business with people, for people. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.