Key User Service Desk
hace 2 días
Jerez
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION. Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación. Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future‑proof IT solutions for our corporate clients. Digitize the German midmarket with us as a Key User Service Desk. Your Tasks • Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure‑related services., • Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool., • Perform structured first analysis, validate information, and request missing details where required., • Resolve standard and recurring technical issues independently within the defined scope., • Route complex incidents and requests to the appropriate 2nd‑ or 3rd‑level resolver teams., • Monitor ticket progress, update ticket documentation, and ensure transparent communication throughout the ticket lifecycle., • Support escalation handling for urgent incidents and priority cases., • Create, maintain, and improve knowledge articles, solution descriptions, and technical documentation., • Contribute to process improvements, service quality initiatives, and customer satisfaction activities. What We Offer • Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs., • Experience the difference: Receive respect and appreciation from your colleagues and benefit from our diversity management., • Look into the future: Work with the latest technologies and continuous innovations., • Find the balance: Benefit from our mix of trust‑based working hours and flexible work location (including home office) for a great work‑life integration., • Feel well taken care of: We provide you a company healthcare program., • Unplug and relax: 30 days of vacation. What You Bring With You • Good knowledge of Microsoft Windows client and server operating systems, including Windows 10/11 and Windows Server environments., • Solid understanding of Active Directory, group policies, user and group administration, and permission analysis., • Basic to good knowledge of Microsoft 365 services such as Outlook, Teams, OneDrive, SharePoint, and related access or synchronization topics., • Initial experience with Azure Active Directory, identity management, and multi‑factor authentication processes., • Understanding of network fundamentals such as DNS, DHCP, VPN, proxies, network drives, and basic connectivity troubleshooting., • Familiarity with ITSM tools for ticket documentation, classification, prioritization, and lifecycle management., • Experience with remote support tools and diagnostic methods, including log analysis and structured error investigation., • Basic scripting skills, preferably with Windows PowerShell or batch scripting, are beneficial. xqbhyrx, • Awareness of security requirements, access control principles, and incident handling procedures. #J-18808-Ljbffr