Senior Support Engineer INGLES
hace 12 horas
Barcelona
Take your career to the next level with Amaris Consulting as a Support T3 Associate ! Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. WHAT WOULD YOU NEED? Solid experience in Tier 3 / Technical Support , ideally in cloud-based or SaaS environments Advanced SQL (Oracle) expertise Hands-on knowledge of Splunk , Jira , Confluence , Siebel , and Kanban methodology Strong understanding of support queue handling , SLAs , case prioritization and escalation Experience in building dashboards , extracting KPI reports , and data analysis Exceptional analytical skills and attention to detail Excellent communication abilities in user-facing contexts Fluent in English (other languages are a plus) Comfortable working in an international , multinational team #128073; WHAT WILL YOU DO? #128072; Handle escalated support cases and ensure resolution within defined SLA timeframes Collaborate with scrum teams and other support levels to troubleshoot complex issues Analyze and debug cloud-based solutions related to payroll, HR, tax, and benefits Create and maintain reports , dashboards , and support performance metrics (KPIs) Participate in daily support meetings to triage , communicate critical issues , and plan actions Work across products and tools in a dynamic and fast-paced environment Continuously learn new systems and improve support processes Maintain a positive attitude , foster team collaboration, and deliver high-quality service #128640; WHY US? #128640; Join our dynamic team of talented individuals and experience a world of growth and opportunities. xcskxlj Here's what we offer: Grow rapidly with a tailored career path and salary evaluation — 70% of our senior leaders started at entry level Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops Take charge of your training with an annual personal budget and company-paid certifications Enjoy flexible policies , remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance Benefit from our WeCare program , supporting employees in critical situations Unleash your full potential , both professionally and personally Amaris Consulting is proud to be an equal-opportunity workplace . We are committed to promoting diversity within the workforce and creating an inclusive working environment . For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.