Sales Support Specialist French & English
3 days ago
Valencia
Role overview You will be responsible for supporting the commercial team on the daily execution of the core duties detailed below. Key responsabilities & Accountabilities Monitoring customers and liaising closely with commercial, logistics and quality departments. Inputing purchase orders. Dealing with customer queries and responding in a timely manner. Sending requested quality documents to customers and liaising with the Quality team when necessary. Arranging and following up on samples. Logging opportunities and quotes in the CRM system. Supporting sales reps with follow ups on open quotes, opportunities and sample requests. Updating CRM data to ensure sales reps have accurate and up to date information. Assisting with the preparation of tender documents or contract renewals. Acting as the first point of contact for internal requests on behalf of the sales team. Ensuring sales reps are informed of any customer issues, delays or operational changes. Qualifications Fluency in English and French is essential Proven experience in a commercial, sales support, or analytical role. Strong atention to detail with the ability to manage multiple priorities in a fast-paced environment. Excellent communication, interpersonal, and customer service skills (internal and external). Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable. Sound understanding of CRM and/or ERP systems and their functionalities. Confident interpreting data and providing actionable insights to support commercial teams. Professional, proactive, and results-driven with a strong business acumen. Able to work under pressure, meet deadlines, and adapt to an evolving business environment. Commitment to customer service (internal and external).
