Cloud Operations Service Manager
5 hours ago
Barcelona
Take your career to the next level with Amaris Consulting as a Cloud Operations Service Manager. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. WHAT WOULD YOU NEED? ✍️ • 5+ years of experience in cloud service delivery or IT service management, • Proven track record managing enterprise-scale cloud services and SLAs, • Deep knowledge of cloud service models (IaaS, PaaS, SaaS), governance and BAU service delivery, • Hands-on experience with incident, problem and change management processes, • Proficiency in service performance monitoring and reporting (e.g., Azure Monitor, CloudWatch, Grafana, Power BI), • Familiarity with cost optimization and FinOps principles, • Strong understanding of cloud security, compliance and risk management frameworks (ISO 27001, ISO 20000, COBIT, ITIL), • Excellent communication, organizational and stakeholder-management skills, • Bachelor’s or Master’s degree in IT, Computer Science, Business Administration or equivalent experience, • Fluent in English; any additional language is a plus, • Optional certifications: ITIL v4, PMP, FinOps Certified Practitioner or equivalent, • Experience in multi-cloud & hybrid environments and exposure to agile/DevOps practices is a plus 👉 WHAT WILL YOU DO? 👈 • Lead and coordinate day-to-day cloud operations, acting as the central point of contact for internal teams and external vendors, • Ensure cloud services meet agreed SLAs, compliance standards and performance targets, • Oversee incident, problem and change management lifecycles, driving timely resolution and root-cause analysis, • Monitor service performance and availability, generate reports and recommend improvements, • Implement cost-control and FinOps practices to optimize cloud spend, • Collaborate with infrastructure, cybersecurity and platform teams to maintain high availability and resilience, • Manage relationships with third-party service providers and SAP support partners, • Drive continuous improvement of processes, tools and automation in ServiceNow, Jira Service Management and related platforms 🚀 WHY US? 🚀 Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here’s what we offer: • Grow rapidly with a tailored career path and salary evaluation—70% of our senior leaders started at entry level., • Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Language Sessions, webinars and workshops., • Take charge of your training with an annual personal budget and company-paid certifications., • Enjoy flexible policies, remote work options and fantastic social benefits like transit and restaurant tickets, kindergarten support and private health insurance., • Benefit from our WeCare program, supporting employees in critical situations., • Unleash your full potential, both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.