TELEPHONE SALES REPRESENTATIVE (Full-Time & Part-Time)
hace 5 horas
San Fernando
ppbCustomer Service Representative – Commercial and Public Sector Clients /b /p h3Position Overview /h3 pWe are looking for Customer Service Representatives to support inbound customer service, help desk, and back‑office processing for commercial and public sector support positions. In this role you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product and process inquiries, and represent well‑known brands. /p pThere are many project openings and schedules vary by site and program. This is an opportunity to start or grow your career with industry‑leading training and advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. /p h3Essential Duties /h3 ul liHandle inbound and outbound contacts in a courteous, timely, and professional manner. /li liListen to customers, understand their needs, and resolve customer issues. /li liUtilize systems and technology to complete account management tasks. /li liAccurately document and process customer claims in appropriate systems. /li liFollow all required scripts, policies, and procedures. /li liUtilize knowledge base and training to answer customer questions accurately. /li liComply with requirements surrounding confidential and personal information. /li liEscalate customer issues to the managerial team as appropriate. /li liEnsure first call resolution through problem solving and effective call handling. /li liAttend meetings and training, review new material to stay up‑to‑date with program knowledge, systems, and processes. /li liAdhere to all attendance and work schedule requirements. /li /ul h3Candidate Qualifications /h3 h3Required Qualifications /h3 ul liMust be 18 years of age or older. /li liHigh school diploma or equivalent. /li liExperience with computer data entry. /li liFluency in reading and speaking English. /li liWired, high‑speed internet connection (download speed 20 Mbps or greater). /li liExcellent organizational, written, and oral communication skills. /li liTyping speed of 20 words per minute or faster. /li liAvailability to work scheduled shifts, including training period. /li liBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). /li liFamiliarity with Windows PC applications and ability to learn new systems. /li liHighly reliable with regular attendance and punctuality. /li liAbility to evaluate, troubleshoot, and follow‑up on customer issues. /li liAptitude for conflict resolution, problem‑solving, and negotiation. /li liCustomer‑service orientation: empathetic, responsive, patient, conscientious. /li liMulti‑tasking, focus, and self‑management skills. /li liStrong team orientation and customer focus. /li liAbility to thrive in a fast‑paced environment with change and ambiguity. /li liExcellent interpersonal skills and ability to build relationships with team and customers. /li /ul h3Preferred Qualifications (Not Required) /h3 ul liOne year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center. /li liState or federal work experience. /li /ul h3Conditions of Employment /h3 pMust be authorized to work in the country where the position is based. Must be willing to submit to Level II background or security investigation, including fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. /p h3Compensation Benefits /h3 ul liCompetitive hourly wages based on experience. /li liHealth, dental, and vision coverage (HMO and dental). /li liFree meals during training. /li liCareer growth and learning opportunities. /li liAllowances for meals, clothing, laundry. /li liPerformance and loyalty bonuses. /li liFrequent workplace disinfection and fogging. /li liGrowth and promotion opportunities. /li liShuttle services. /li liCompany retreats and off‑site events. /li liIn‑office rewards, raffles, recognition gifts, and treats. /li /ul h3Physical Requirements /h3 pThe job is performed in a professional office environment. The employee will be largely sedentary, sitting or standing for long periods while using a computer and telephone headset. The employee may occasionally need to move around the office, reach in any direction, lift or move objects up to 40 pounds. /p h3Reasonable Accommodation /h3 pConsistent with the Americans with Disabilities Act, MCI will provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. /p h3Diversity and Equality /h3 pAt MCI, we embrace diversity and maintain a work environment free from discrimination. All employment decisions are based on merit and qualifications. MCI will not tolerate discrimination or harassment based on protected characteristics. MCI will consider qualified applicants with criminal histories for employment in accordance with local and federal requirements. /p /p #J-18808-Ljbffr
