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Company Description offUgo | Remoteo, is a pioneering long-distance mobility solution born in the digital age. We operate two business lines: Remoteo, dedicated to providing software to vehicle rental companies, and offUgo, devoted to delivering the best car rental experience on the market. Since our inception in 2020, we have maintained a consistent growth trajectory. We are now expanding our team and seeking for dynamic professionals to join our Customer Care Team and help us continue delivering exceptional service. Role Description This is a full-time, hybrid position for a Customer Care Professional at offUgo. The role requires providing stellar customer support, ensuring client satisfaction, and utilizing strong analytical and communication skills to effectively address inquiries. Based in Palma, the role offers the flexibility to work remotely. Job Conditions - Full-time contract (40 hours per week) - Work schedule: 5 days a week, with 2 days off - Hybrid working model: 3 days in our Parc Bit office, 2 days remote - Working hours: 8 hours per day, which may be spread between 8 AM and 8 PM - Salary: €18,000 to €23,000 gross per annum, dependent on experience Qualifications - Demonstrated skills in customer satisfaction and support - Exceptional communication skills - Deep expertise in customer service - Ability to navigate challenging situations with empathy - Robust problem-solving skills - Experience in the tourism or mobility sector is advantageous - Must be proficient in English at a professional level