Complaints Manager - NHS
hace 12 días
Madrid
world-class orthopaedic treatment in Spain, combining top medical care with a deeply human experience. We plan everything: the hospital, the surgeon, the rehab centre, the transfers, the follow-up — TailorDoc is profitable, growing every month, and entering a new stage: building the systems, You’ll coordinate every part of the journey — airport, hospital, rehab, return home — while also shaping how we work: our methods, tools, checklists, guides and patient materials. It’s a hands-on role with strategic depth: you’ll be close to the people, but also helping design the processes that make excellence repeatable. ■ Coordinate the full patient journey from arrival to recovery. ~ Liaise with hospitals, surgeons, physiotherapists and partners to keep every step aligned. ~ Ensure all patient information, logistics and updates are accurately reflected in our systems. ~ Design, refine and maintain operational standards — from daily workflows to welcome materials. ~ Work with the tech and creative teams to turn insights into scalable, digital and physical materials. ~ Education in healthcare management, hospitality or business administration. ~ Fluency in digital tools (Google, Pipedrive, AI solutions, Microsoft Office, etc…). ~ Native Spanish and fluent or native-level English. A meaningful, profitable and fast-growing project improving lives every week. ~ A full-time position in Valencia, with flexibility and autonomy. ~ Every stage runs smoothly — not by luck, but by your method.
