IT Operations Engineer (m/f/d)
11 days ago
Barcelona
About Adragos Pharma Adragos Pharma is one of the fastest‑growing CDMOs in Europe. Our mission is to build a best‑in‑class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients. Over the past years, we have acquired several sites across Europe and Asia and continue to grow. The global IT function plays a key role in enabling this growth by providing reliable, secure and standardised IT services across the group. Recuerde revisar su CV antes de enviar la solicitud. Además, asegúrese de leer todos los requisitos relacionados con este puesto. What we offer You can expect a varied and responsible role with strong international exposure. From day one, you will be involved in key operational IT topics, work closely with our global and local IT teams, and contribute to the continuous improvement of our IT services, processes and documentation. • A responsible and hands‑on role in a dynamically growing company in the pharmaceutical industry, • The opportunity to actively support and improve global IT processes and standards, • Exposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topics, • Close collaboration with international stakeholders and local IT teams across our sites, • An open, collegial and professional team atmosphere, • Flexible working hours and the possibility to work from home, • Regular exchange with international colleagues and cross‑functional teamsPosition Barcelona, Spain. Hybrid working model with a combination of regular office presence and home office. Your mission In this role, you will support the day‑to‑day operations of our global IT environment, focusing on Microsoft 365 administration, identity and access management, endpoint operations, cybersecurity support, ticketing and documentation. Your responsibilities • Support global user onboarding, offboarding and access changes across the Adragos Group, • Administer Microsoft 365 users, groups, shared mailboxes and distribution lists, • Support Microsoft licence assignments, clean‑up activities and basic cost control, • Maintain access‑related documentation, standard operating procedures and support the standardisation of joiner, mover and leaver processes across sites, • Support daily Microsoft 365 administration and operational IT requests, • Assist with endpoint management activities via Microsoft Intune, including device compliance, BitLocker, OneDrive, Teams and standard workplace issues, • Support deployment tracking for security tools and corporate applications, • Act as L1/L2 support for corporate IT tickets and selected global escalations, • Perform first‑level reviews of cybersecurity alerts and operational noise in tools such as WithSecure, Microsoft Defender and related platforms, • Escalate relevant findings to the senior global system administrator and external cybersecurity providers where required, • Track remediation actions and follow up with local IT teams when needed, • Monitor and maintain the corporate IT ticket queue, improve ticket quality, categorisation and routing, and support local IT teams with correct ticket handling and escalation discipline, • Maintain the global ITSM tool from an operational perspective and identify recurring ticket patterns, standard fixes or automation opportunities, • Draft and maintain IT procedures, technical documentation, checklists and network/service overviews, • Support documentation required for regulated pharmaceutical environments, including change‑control evidence where applicable, • Help maintain global IT standards and operational instructions and support audit readiness by keeping operational documentation up to date, • Support the senior global system administrator in selected infrastructure and cloud topics, • Assist with Microsoft Azure operational tasks under supervision, • Support basic hybrid infrastructure activities, including Windows Server, Active Directory and network‑related documentation, • Participate in infrastructure projects as operational support, while not acting as the primary architectYour profile, • 2–4 years of experience in IT operations, systems administration, endpoint management or L2 support, • Experience with Microsoft 365 administration, • A basic understanding of Microsoft Entra ID and/or Active Directory, • A good understanding of Windows 10/11 and standard workplace support, • A basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN and routing, • Experience working with ticketing systems, • The ability to follow structured processes and document your work clearly, • A hands‑on, service‑oriented and reliable way of working, • Strong analytical thinking and the ability to identify recurring issues and improvement opportunities, • The ability to communicate clearly with different stakeholders, including local IT teams, end users and external providers, • A structured, careful and solution‑oriented mindset, • A high level of ownership and willingness to take responsibility for your tasks, • Fluent in English Spanish language skills are an advantage. xcskxlj German language skills are a plus, but not mandatory. Additional qualifications • Experience with Microsoft Intune, • Basic exposure to Microsoft Azure, • Basic cybersecurity operations experience, for example in alert review, endpoint protection or MDR/SOC coordination, • Experience with Microsoft Defender or similar security tooling, • Experience in regulated environments such as pharma, life sciences, ISO 27001 or GxP, • Basic scripting or automation experience, • Foundational certifications such as MS‑900, AZ‑900, SC‑900, CompTIA Network+ or Security+Benefits, • Varied and responsible role with strong international exposure, • Opportunity to actively support and improve global IT processes and standards, • Exposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topics, • Close collaboration with international stakeholders and local IT teams across our sites, • Open, collegial and professional team atmosphere, • Flexible working hours and the possibility to work from home, • Regular exchange with international colleagues and cross‑functional teams #J-18808-Ljbffr
