Product Lead, IT Management - donostia san sebastián
6 days ago
Donostia / San Sebastián
The challenge As a Product Lead for the IT Management vertical (RMM & IA), you’ll play a key role in leading the development and expansion of Jotelulu’s Remote Monitoring & Management product. Your mission will be to define the product vision, roadmap, and execution, transforming complex IT management workflows into intuitive and scalable solutions for IT administrators and Managed Service Providers (MSPs). You will help evolve the product from its current commercial phase into a full IT management platform, integrating monitoring, alerting, automation, AI insights, and multi-tenant operations. You’ll be part of a cross-functional product organization focused on IT management tools and automation capabilities at scale. The product is currently centered around a modern dashboard with real-time device visibility, filtering, patch and software insights, and unified ticket metrics. You will work on scaling this foundation while ensuring alignment with broader cloud and automation strategies, contributing hands-on to discovery, prioritization, and delivery of core RMM capabilities. Collaboration will be essential. You’ll work closely with Engineering, Infrastructure, AI, Frontend, and UX teams to design telemetry pipelines, alerting systems, automation policies, and unified product experiences. You will also partner with GTM, Sales, and Partner Success teams to define pricing, packaging, positioning, and partner enablement, ensuring alignment across product pillars such as IaaS, Marketplace, Automation, and AI. Requirements that are important for us We are looking for a Product Lead with strong experience in B2B SaaS, capable of driving complex, technical products from concept to scale, with a deep understanding of IT management workflows and user needs. Relevant experience and expected outcomes: • 5+ years of Product Management experience in B2B SaaS environments., • Experience in domains such as RMM, endpoint management, IT Management, or observability/monitoring in multi-tenant platforms., • Leading product discovery processes with technical users such as IT administrators, MSPs, and sysadmins., • Defining product vision, roadmaps, and clear requirements, working closely with engineering teams., • Prioritizing and delivering core product capabilities such as device inventory, monitoring, patch visibility, ticket insights, and filtering., • Working with product data: defining KPIs, analyzing usage, and iterating based on insights., • Coordinating cross-functional initiatives with Product, Engineering, Sales, and Partner Success teams. Key skills and expected impact: • Ability to translate complex operational workflows into simple and intuitive product experiences., • Strong understanding of telemetry, device monitoring, patching, alerting, RBAC, and automation workflows., • Capability to define and track product KPIs such as adoption, engagement, device coverage, and MTTR improvement., • Strong communication skills to align stakeholders and drive product decisions., • Experience working in agile environments and collaborating across multidisciplinary teams., • Ability to contribute to zero-to-one product development and scale technical products., • Understanding of MSP environments, workflows, and business metrics such as MRR, attach rate, and churn. Tools • Agile and collaboration tools such as Jira, Confluence, GitLab, and Bitbucket., • Data analysis and KPI tracking tools., • Product discovery and documentation tools., • Cloud and IT management environments related to RMM and observability., • Working environments involving telemetry systems, monitoring tools, and automation workflows. About us Ready to shake up the tech world? At Jotelulu, we’re on a mission to empower Technology Service Providers with our secure, all-in-one cloud platform. We unite automation, AI, and growth tools, giving our partners the freedom to scale fast, launch big ideas, and build their brand with confidence. This is the perfect time to join us: the company is growing rapidly, the challenges are exciting, and each person has a real impact. If you are passionate, ambitious and ready to help shape the future of cloud technology, we want to meet you. You will join a fun, fast-paced, collaborative, and agile team, helping us scale our platform to millions of users while building out Jotelulu’s own infrastructure and data centers with the latest technologies. Life a Jotelulu We’re passionate about technology, but we’re also a bit geeky—we love Star Wars, video games, 90s movies, and pop culture. We work hard and with passion, but we also have a great time together. At Jotelulu, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare—there’s always something new, unexpected, and memorable happening. What We Offer At Jotelulu, we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That’s why we’ve designed a benefits package that reflects who we are, how we work, and what we value as a company. Jotelulu Culture Our culture is how we work, how we relate to one another, and how we build something meaningful together. It’s not about “cool” values for a website — it’s about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness. At Jotelulu, we are committed to: • A great working environment built on teamwork, optimism, joy and the drive to do things well., • Responsibility and ownership, because everyone knows what needs to be done and finds the way to make it happen., • Trust, as the foundation of teamwork and our relationships with partners., • Effectiveness, focusing on results and constantly challenging ourselves to ensure we’re on the right path. Special Days You’ll enjoy: December 24th and 31st off, Your birthday off — because we believe your day should be yours. Competitive Salary We offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition. Continuous Learning We support your professional growth through internal training, learning resources, and development plans tailored to your career path. Private Health Insurance You’ll have access to private health coverage, giving you peace of mind and support in your day-to-day life. Informal Events We believe in celebrating achievements, strengthening team bonds, and having fun along the way. We regularly organize informal events and activities to enjoy time together and reinforce our team spirit.
