Responsable de Postventa / After-Sales Service Manager
22 hours ago
Mallabia
We are looking for an After-Sales Service Manager with strategic vision and strong management skills to turn our technical service into a global benchmark for excellence . If you believe that a sale truly ends when the customer is riding with a smile - and you have the ability to coordinate international teams to make that happen - this could be the right place for you. You won't "just another manager." You will be the person responsible for our technical reputation. Your goals will include: • Lead and empower : You will guide technical and workshop teams, providing them with the tools they need for professional growth., • International vision : You will oversee compliance with service standards across different countries and regions., • Culture of excellence : You will design proactive processes so issues are solved before customers even notice them., • Data-driven strategy : You will monitor ratios and KPIs to ensure efficiency and quality always go hand in hand., • Education : A degree or engineering background, as we value structure and analytical thinking., • Cycling DNA : Deep technical product knowledge is essential. You need to speak the "language of bikes.", • Proven leadership : Experience managing teams and optimizing their performance., • Global profile : A high level of English (ideally C1) to coordinate our international locations and markets., • Results-oriented mindset : You don't just see problems - you see solutions that improve margins and customer satisfaction., • Real impact : You'll take part in strategic projects that will shape the future of the company., • High-tech environment : You'll work in a well-established company committed to innovation, design and cutting-edge technology., • Continuous learning : An inspiring project where your career will grow at the same pace as our pedalling., • Team culture : A dynamic, young environment full of people passionate about cycling, of course. #J-18808-Ljbffr