Senior Night Porter - Pall Mall, London
7 days ago
London
Senior Night Porter - Pall Mall, London Job Type: Full Time - 40 hours per week The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. Benefits of working at the Royal Automobile Club: • Annual staff bonus, • Free meals on duty, • Paid birthday day off, • Generous pension, • Uniform provided, • Christmas off in Pall Mall, • Perkbox discount scheme, • European RAC cover, • Interest-free season ticket loan, • Employer-paid health cash plan, • 24/7 Employee Assistance Programme As Senior Night Porter, you will be the welcoming face of our London clubhouse during night hours ensuring a warm, professional, and attentive service for our members and guests. Deputise in the absence of the Night Manager and oversee the running of the shift. Shift Pattern: 4 nights on, 4 nights off Responsibilities: • Greet and assist members and guests with a courteous and professional manner, • Fulfil member requests promptly and efficiently, • Provide early morning refreshments including newspapers, tea, coffee, and pastries, • Handle late check-ins and incoming calls, • Monitor the Turkish bath area for safety and cleanliness, • Arrange taxi services and other transportation needs, • Support the Night Manager in handling emergencies, • Passionate about delivering exceptional service, • Knowledgeable about the local area and able to assist with member queries, • Well-presented with excellent communication skills, • Experienced in a similar high-end hospitality environment, • A team player with a proactive and problem-solving mindset Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club Excellence - Excellence is not an achievement; it is something we strive for every day. Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism. Respect - Showing consideration and understanding to our members and colleagues. Trust – Acting with fairness, honesty and integrity. Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation. What to expect: • All applications will be reviewed, • Immediate interview dates available, • The full job description is available upon request ahead of an interview.