Jira Administrator
3 days ago
Croydon
We are looking for Jira Service Management (JSM) Administrator with SC + NPPV3 Cleared Job Description: Location: Hybrid - 2 days a week in office in Croydon Security: SC and NPPV3 cleared About the Role: We are seeking a skilled JSM Administrator to manage, configure, and optimize our service management platform supporting complex, multi-workstream digital transformation programme within a critical national infrastructure environment. The ideal candidate will ensure efficient IT service delivery, maintain workflows, and support business teams by enhancing automation, reporting, and system integrations. Key Responsibilities: • Administer and maintain Jira Service Management (JSM) cloud environments, • Configure and customize:, • Projects, request types, workflows, screens, and fields, • SLAs, queues, and customer portals, • Manage user access, roles, groups, and permissions, • Develop and maintain automation rules to streamline service processes, • Integrate JSM with other tools (eg, Confluence, monitoring systems, APIs), • Monitor system performance, usage, and health, • Troubleshoot issues and provide technical support to users, • Design and maintain reports and dashboards for stakeholders, • Implement best practices aligned with ITSM frameworks (eg, ITIL), • Support upgrades, migrations, and new feature rollouts, • Identify process inefficiencies and recommend improvements, • Maintain documentation for configurations and processes, • Over 10 years of IT Industry experience, • Over 5 years of hands-on experience with Jira Service Management (JSM) administration, • Strong understanding of Jira configuration (workflows, schemes, permissions), • Experience with automation tools within Jira, • Knowledge of REST APIs and integrations, • Familiarity with ITSM processes (Incident, Problem, Change Management), • Experience with user management and access control, • Strong problem-solving and troubleshooting skills, • Experience with Atlassian Jira and Confluence, • Atlassian certifications (eg, ACP-120, ACP-420), • Scripting knowledge (Groovy, Python, or JavaScript), • Experience with plugins like ScriptRunner or Insight/Assets, • Understanding of Agile and DevOps practices