Bar/Night Club•51-250 employees
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YOUR JOURNEY WITH US STARTS HERE...... Welcome to our family As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. The impact you’ll make No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. What we’re looking for A warm, people-oriented demeanour A team-first attitude A gift for paying attention to the smallest details Positive outlook and outgoing personality Flexibility, problem-solving skills, and multi-tasking ability Co-ordinate with Housekeeping to track the readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions, or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Confirm reservations and cancellations, running daily reports on the number of arrivals and departures This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. MUST HAVE RIGHT TO WORK IN THE UK
Who We Are We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people that make the difference, health and wellness practitioners. We do that by giving them flexible access to our network of state-of-the-art facilities and powerful support services, with no long-term tie-ins or additional overheads. UNTIL isn’t just a space, it’s a community where London’s leading self-employed wellness practitioner come together under one roof to unlock their potential, collaborate and grow. Our clubs are used by 40+ different disciplines including personal trainers, physios, therapists, life coaches, nutritionists, dentists and doctors. At present we operate three central London clubs, Soho, Liverpool Street and Marylebone. We have plans to rapidly expand locations in 2024. We’re currently going through Series A funding. Things are about to get even more exciting! What You’ll Do We are looking for a full-time Community Associate to join our clubs. Our Community Associates are the first point of contact for our members and their guests. This role is pivotal to the success of our clubs. You’ll be the face of UNTIL, build long lasting relationships with our members and play a crucial role in ensuring they have a great experience with every visit to our clubs. There are three key components to this role: 1) Deliver Best-In-Class Service - welcome members and guests with genuine warmth and care. Be one step ahead by naturally anticipating their needs and understanding their different requirements and expectations. 2) Maintain High Standards - conscientiously follow UNTIL club operating procedures, brand & behaviour standards and complete daily/weekly tasks, checklists and walk-arounds. Ensure all areas within the club are clean and presentable, co-ordinating with colleagues, contractors and cleaning team to resolve issues. 3) Support a Thriving Community - act as a community promoter and ambassador. Foster positive member experiences, behaviours and interactions. Seek member feedback to improve our services and their experiences. What We’re Looking For Front of House Experience - experience in retail, hospitality, leisure. A friendly approachable manner, good understanding of customer service and a passion for delivering high quality service. The Ability to Multitask - excellent time management skills, calm when faced with day-today challenges of a busy reception area and can juggle multiple tasks at once. A Dependable Team Player - build positive and trusted relationships with other team members. Operate with integrity, clarity and passion. Great Communication Skills - build a rapport with members and their guests. Display emotional intelligence and adapt your style when required. A ‘can-do’ attitude - comfortable with being flexible and adapting when things change. A natural problem solver and doer. Organised and proactive, everyone knows that you have a handle on everything. A Passion for Wellbeing & Growth - a keen interest in being the best version of yourself. You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing.
About Movemeon We’re a fast-growing, tech-enabled, London-based scaling company. We were founded with the simple aim of making discovering great jobs and great candidates easier. Today, Movemeon is used by some 60,000 strategic and commercial professionals and 5,000 businesses (from the likes of Sky, Amazon, and GSK to early-stage, VC-backed startups) in 100+ countries. This role would suit someone looking to join a disruptive player in the recruitment industry within a supportive, inclusive, and fun environment. About the role We are now seeking a new Client Success Associate to join the business and help us achieve even greater progress in 2024 and beyond. The Client Success team, together with the Growth team, is the wider customer-facing team at Movemeon. As a Client Success Associate/Junior Manager, you will be the main point of contact for our clients and candidates throughout the recruitment processes, and you will work with them to make sure they are getting the most out of the Movemeon platform. You will use strong commercial acumen and a good understanding of what makes an excellent client deliverable to drive success in each process you manage. The activities you’ll be responsible for will include: Being a point of contact for our clients, building strong client relationships, and ensuring an excellent client and candidate experience; Undertaking a set list of activities via our platform to maximize our candidate search process Supporting clients in screening profiles and advising on what potential levers to pull to ensure the right quality of candidate is found What we’re looking for A natural organizer with strong attention to detail; Someone who likes structure/ routine task execution and who can work fairly independently A genuine interest in the recruitment/ tech space and ideally prior professional work experience Someone who is self-motivated and able to work autonomously; Effective prioritization based on impact A highly effective communicator at all levels (within the team and with senior clients alike); Fluent English and German language skills (written communication and spoken) What we offer £25,000-27,500 basic annual salary (depending on experience) Quarterly bonuses 5% pension 27 days of holiday and your birthday off. We also give you an extra day off for each year you are with us after your second working anniversary Fantastic office based in Clerkenwell Enhanced maternity and paternity leave; Flexible working on average 1 to 2 days in the office per week A fun and friendly team - we’re a truly sociable, humble bunch of people who genuinely enjoy working together; A company trip away each year and regular team socials Excellent progression opportunities in a growing business. N.B. No visa sponsorship offered
As a Night receptionist, your nights will include anything from managing reservations, taking payments, check-in & out guests, handling enquiries and complaints, patrolling and security walks, responding to Guest reviews, to cleaning our social areas and assisting the management team with the daily reporting and breakfast setup What skill you need: Checking guests in and out Are hardworking and enthusiastic Responding to guest queries via e-mail, telephone or in-person Processing payments Offer guests great customer service Night auditing Ensuring the hotel and its guests are secure through the night Efficient transfer of information to staff members on the morning shift Who we are looking for: Fluent spoken/written English (other languages are a bonus) Competent level of IT proficiency Ability to work on your own and as part of a team Friendly but professional work ethic Flexible availability Able to take initiative and remain calm under pressure Organised, helpful and friendly individual Previous experience in a similar role within a hostel, solo customer-facing roles, or a hospitality background is highly preferred. We are currently looking for night receptionists to cover both hostels in London Elephant & Castle and Kensington Holland Park Job Type: Full-time Pay: £12.00 per hour Schedule: 8 hour shift
We are seeking 2 part time service staff to work evenings/weekends between 6pm-12pm 2 days a week to join our expanding team serving the best desserts in East London. This is a vibrant business so the ideal candidate must have excellent customer service experience, be able to handle busy situations with excellent communication skills. Previous experience working in a service environment would be critical but training will be provided. Main role would be to welcome customers, have knowledge on the product offerings, serve food and drinks to the customers and ensure table is cleared and ready for next service. Interviews will be held between 27 - 31 March.
Customer Experience Salary: £24,000 per annum + commission Location: Hybrid Home/Office-Based in London, Paddington Hours: 40 per week FT About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that buyers always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry. About the Role We are looking for ambitious and professional Customer Experience Agent’s to join our team . This is an exciting and busy role where you will be the first point of contact for the professionals and buyers who contact Bark for support. In this role you will be the voice and face of Bark, expertly guiding our customers through the platform ensuring they get the most of their profile, and helping our professionals to build their businesses. You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next level service. Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success. As part of this role you will also have the opportunity to make commission, on top of your base salary, by converting warm leads through upsell opportunities. You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action. Responsibilities - Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented. - Promptly responding to enquiries via email, resolving issues with a professional-first mindset - Be a product & customer expert, assisting new and existing professionals with any queries that they may have - Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully - Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business - Solve technical issues and support the development of our platform and products through providing vital feedback to the wider business Shifts We operate 24/7 from our central London office. Typically you will work 8.5 hour shifts with a half hour break. Some flexibility is required as all agents work at least one weekend day per month and one week of late shifts. Typically you would work the same shifts time throughout the week. We are also open to alternative working patterns, so when you talk to one of our Talent Partners, ask them for more information. Typical shift hours; - Early Shift: 8:00am to 16:30pm - Morning shift: 9:00am to 17:30pm - Late Shift: 3:30pm 12:00am (Paid Uber home from the office) Anyone working the late shift gets dinner provided once a month on Friday night and a cab home provided by us as well as a premium bonus for hours worked after 9:00pm. Skills and experience - Customer facing/sales experience desirable (not essential) - Computer literate (experience with customer service software a plus, we use Zendesk) - Ability to build strong rapport quickly and confidently with customers - A driven self-starter, self-motivated with a great work ethic - Confident in handling diverse queries, able to easily adapt to any given situation - The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark - Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin - Exceptional attention to detail and follow through **Perks and Benefits** - Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!) - Share options in a rapidly growing, Private equity-backed, company whose founders have a proven track record - Hybrid working policy; Central office in London (WFH 1 day per week) - Private health insurance, inc. dental cover, run by Aviva - L&D allowance; £250 to spend on your personal development - Enhanced Gympass membership for all employees with access to mental health courses and fitness classes - Fully stocked kitchen and monthly team lunches - Financial advisor - Cycle to work scheme - Regular wellness weeks; inc. industry leading talks, massages, art therapy