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• Sky

  

  Senior Digital Content Designer

  5 days ago

  London

  We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across sky.com, the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do • Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale., • Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes., • Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence., • Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery., • Translate insight into action, using research, analytics, and performance data to drive continuous improvement., • Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions., • Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints., • Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice., • Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring, • Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact., • Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale., • Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity., • Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components., • Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension., • Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions., • Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale., • People - Helping develop high-performing teams., • Process - Applying scalable UCD methods that drive measurable outcomes., • Position - Influencing strategy and embedding design across an organisation., • Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

• Sky

  

  Content Strategy Lead

  5 days ago

  London

  We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across sky.com, the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do • Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale., • Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes., • Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence., • Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery., • Translate insight into action, using research, analytics, and performance data to drive continuous improvement., • Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions., • Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints., • Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice., • Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring, • Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact., • Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale., • Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity., • Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components., • Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension., • Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions., • Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale., • People - Helping develop high-performing teams., • Process - Applying scalable UCD methods that drive measurable outcomes., • Position - Influencing strategy and embedding design across an organisation., • Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

• Sky

  

  Service Design Lead – Digital Experience

  2 days ago

  London

  Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

• Cedar

  

  Customer Proposition Design Analyst

  24 days ago

  London

  Job Title: Customer Proposition Design AnalystLocation: London - Flexible workingContract type: Contractor - 8 Months, likely to extend (Starts in April) IR35: Outside Core Purpose of the Role Cedar is supporting the delivery of a significant strategic transformation programme focused on increasing competition, resilience and service reach within the UK's community banking infrastructure. This transformation requires the development of customer-centric, accessible and scalable propositions across multiple workstreams, including assisted services, automated solutions and new hub models. Responsibilities • Lead the development of customer journeys and service blueprints, ensuring clarity of steps, pain points, interactions and value exchanges across all propositions., • Conduct research and insight gathering using qualitative and quantitative methods to understand authentic customer needs, behaviours and expectations., • Design prototypes, wireframes and conceptual user flows to enable rapid validation of ideas with internal and external stakeholders., • Facilitate customer testing and feedback loops, including accessibility panels, capturing insights that inform refinement of propositions, journeys and operational design elements., • Translate insights into actionable service enhancements, ensuring design decisions meaningfully improve customer outcomes and support strategic goals., • Work closely with programme delivery teams to ensure journeys and propositions are accurately reflected in solution design, requirements, testing and operational planning., • Collaborate with regulatory, risk and compliance SMEs to ensure propositions adhere to mandatory controls, accessibility expectations, operational resilience and consumer protection obligations., • Support the development of clear customer value propositions, articulating benefits, features, differentiation and intended experience of each service., • Maintain consistent design standards, ensuring cohesion across multiple propositions and alignment with brand and service principles., • Partner with marketing and communications teams, providing customer insights and journey detail to support effective service launch, messaging and experience management., • Experience in service design, UX or customer proposition roles, ideally within financial services or customer-facing regulated environments., • Strong capability in journey mapping, blueprinting and structured design documentation of current and future state experiences., • Experience gathering and synthesising customer insights through interviews, surveys, testing sessions or behavioural analysis., • Ability to translate insight into practical design decisions, ensuring user needs remain central to service evolution., • Experience designing for inclusivity and accessibility, ensuring propositions meet the needs of vulnerable and diverse customer groups., • Strong collaboration skills, with the ability to work effectively across technical, operational, compliance and delivery teams., • Excellent communication skills, able to present complex customer understanding in clear and engaging ways., • Experience working within multi-workstream transformation programmes, balancing competing priorities and stakeholder inputs.

• Rise Technical Recruitment Limited

  

  Senior Project Manager Interior Fit-Out

  21 days ago

  London

  Senior Project Manager (Interior Fit-Out) London, W1 £Competitive£+ Career Development + Internal/External Training + Technically Interesting/Iconic Projects + Award-Winning Successful Business + Full-Time/Perm + Great Company Benefits Excellent opportunity for a highly motivated Senior Project Manager, to join an award-winning leader in a technically interesting role, where you'll be the key driver in the delivery of technically interesting initiatives, working on some iconic projects in the city. On offer is the chance to take ownership of high-profile fit-out schemes working for a successful and forward-thinking business, delivering prestigious interior projects to landmark clients across London. You will be rewarded with a competitive salary as well as benefits including health cash plans, internal/external training opportunities and career development incentives. They are a market leading interior fit-out and joinery, offering a full turn-key service from in-house design, manufacturing through to onsite installation . Due to continued success and new project awards, they are seeking a Senior Project Manager to lead and coordinate a flagship fit-out developments in Central London. Working as the key lead on site, you will establish and manage the full project lifecycle from planning and resource allocation through to completion and handover. You will act as the primary liaison with clients and internal & external stakeholders, ensuring contractual compliance, programme delivery, budget control, and the highest standards of quality and safety throughout. This is a fantastic opportunity to join an award-winning business, working on prestigious projects while advancing your leadership career within a supportive and progressive environment. THE ROLE:Allocating resource management - staff, labour, plant, materials Establishing and ensuring project budgets are maintained THE PERSON:Project Management qualifications preferredStrong leadership, negotiation, and stakeholder management skills*Proven ability to deliver complex projects within programme and financial constraints Reference Number - BBBH270138 London, Wembley, Bromley, Enfield, Harrow, Watford, Maidenhead, Greenwich, Ilford, Richmond, Dartford, Sutton, Crawley, Southeast. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

• Oscar Technology

  

  3rd Line / Infrastructure Engineer - Projects / Design

  8 days ago

  London

  3rd Line / Infrastructure Engineer - Projects / Design **Leading on projects - VMware & Hyper-V, Storage, Backup, DR, Design and Delivery of projects **Build your Architecture & Design Skills, Valuable experience **Subject Matter Expert - If you enjoy being the technical authority, shaping designs, improving systems, and making sure everything runs smoothly, this role will be right up your street. **You'll analyse requirements, design future-proof solutions, document them clearly, and lead the technical delivery end-to-end. Day to day, you'll own incidents, oversee upgrades, maintain core platforms, and ensure our environments stay secure, resilient, and well-governed. You'll also be the final escalation point for complex issues, mentoring others and driving a culture of continual improvement. What you'll bring: * Strong experience with VMware, Hyper-V, SAN/NAS, DR tooling (Veeam, Commvault, Zerto) • Projects and System Design Experience Solid Windows Server and AD skills (GPO, DNS, DHCP, IIS, RDS) * Azure knowledge across networking, storage, and server management * Good grounding in networking (Cisco/Meraki), monitoring tools, and PowerShell * A proactive mindset, sharp troubleshooting skills, and technical leadership ability What you'll be doing: * Owning and improving core infrastructure, DR, and platform services * Designing and documenting high-quality technical solutions * Leading investigations, resolving issues, and managing 3rd-party escalations * Maintaining systems, applications, hardware, and cloud platforms * Driving change, ensuring security by design, and supporting operational projects * Coaching colleagues and championing best practices 3rd Line / Infrastructure Engineer - Projects / Design Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

• Penguin Recruitment Ltd

  

  Associate Director - Water Design

  8 days ago

  London

  ASSOCIATE DIRECTOR - WATER DESIGNLocation: London / TamworthSalary: £70,000 - £85,000 A rare opportunity has arisen for an experienced Associate Director - Water Design to take a strategic leadership role delivering water non-infrastructure projects within the UK water sector. This Associate Director - Water Design position offers significant influence across technical delivery, team leadership and client engagement within a growing engineering consultancy. The business is seeking an Associate Director - Water Design to oversee the delivery of water non-infrastructure projects for a major UK water utility framework. In this role, you will provide senior technical oversight while supporting the growth and development of multidisciplinary engineering teams across civil, mechanical, electrical and process disciplines. The client's offices are based in Tamworth and require attendance one to two days per week. With excellent rail connectivity to London, this role is well suited to candidates who are comfortable travelling for a senior leadership position while remaining based in London. Key Responsibilities • Provide senior leadership across water non-infrastructure design projects * Oversee multidisciplinary engineering teams delivering civil, mechanical and electrical design solutions * Act as a senior technical authority across project portfolios * Maintain strong client relationships and represent the organisation at technical and programme reviews * Support business development, proposals and framework delivery * Guide and mentor senior engineers and design leads About You • Degree qualified in Civil Engineering or a related engineering discipline * Chartered Engineer with a recognised professional institution * Significant experience within the UK water sector * Proven leadership experience across multidisciplinary design teams * Strong understanding of UK water industry standards and regulatory frameworks * Excellent communication, leadership and commercial awareness Why Apply This Associate Director - Water Design role offers a salary of £70,000 - £85,000 and the opportunity to influence the delivery of major water sector programmes while shaping the growth of a consultancy business. Applicants must already have the right to work in the UK. Sponsorship is not available. Penguin Recruitment is operating as a Recruitment Agency for this position. For more information, contact Andy Hopkins, our Civil Engineering specialist with over 30 years' recruitment experience.

• ICAEW

  

  AV Technician

  20 days ago

  London

  AV Technician LondonHybridPermanent Full time - 35 hours per week £38,000 - £40,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile The AV Technician supports the setup, operation, and maintenance of audio-visual systems for meetings, events, and day-to-day collaboration. This role ensures that AV services run smoothly and meet user needs. Responsibilities include: • Prepare and operate AV equipment for meetings and events., • Assist users with conferencing and presentation systems., • Troubleshoot and resolve AV issues promptly., • Perform regular checks and maintenance on AV systems., • Provide guidance to users on effective use of AV tools. Candidate Profile Requirements include: • Experience supporting AV systems in a corporate environment., • Knowledge of common conferencing and presentation technologies., • Basic networking knowledge., • Strong problem-solving skills., • Customer-focused and approachable. For the full role profile please click the document attached. Why work for us?We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include:* A substantial suite of training and development* Flexible working arrangements* A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer.