BTB CAFE

Part Time Welfare Officer - 16 hours per week The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities. Welfare Officers are a licensed condition and must be on duty Friday evenieng and Saturday afternoon to closing time. They must be clearly identifiable and work to support both the SIA Door Supervisors and the Venue Management where guests may be considered vulnerable. What you'll be getting up to: • Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through: o Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc) o Unwanted attention o Being left alone by friends/ colleagues o Limited access to phones/ internet to book transport o Showing signs of distress • Approach guests who appear vulnerable in a friendly and open manner, asking if they need any help or support. They should maintain good communication with the Manager on duty and SIA Door Team on any concerns throughout the shift • Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by SIA Door Supervisors. Ensure the guest involved is: o Taken to the nominated welfare space, away from loud music and crowds o Reunited with friends or colleagues o Offered water o Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc) o Able to leave the venue without risk of personal injury • Support the Duty Manager, SIA Door Supervisors and at times Canary Wharf Private Security during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required • Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales You lead by example, turning up to work with good personal hygiene, in uniform, on time and ready to proactively contribute to your shift. Who You Will Be: • Caring and empathetic, • A great communicator, • Have a calm head in what can be overwhelming situations, • Someone with experience within late night bars/ venues as either an operator or security, • Strong spatial awareness, • Friendly, approachable and helpful, • Able to multi task, • Be extremely reliable, trustworthy and integral You must be: • First-aid trained, • Conflict Management Trained We will provide: • Radio and ear piece, • High Visibility vest with 'Welfare Officer' on the reverse, • Map of Canary Wharf and awareness of local transport links, • Access to a fully stocked first aid kit in the 'welfare space', • Access to PET water bottles in the 'welfare space', • Access to site phone to support ordering Taxis, • Access to local taxi contact numbers, • Welfare Log Book BENEFITS + BEST BITS · Tronc paid fairly and equally · 60% of our management teams have been promoted internally. · Mental Maintenance: Therapy for free · Referral Bonus: refer a friend and once they have passed their probation you receive a bonus · Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows · Company awards to celebrate team and regular events · Incipio FC + Seasonal Socials · Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France) · Enhanced Maternity, Paternity and Adoption leave · 50% discount for food and drink in all Incipio venues · Award winning Learning & Development programmes · Sunday Times Best Places to Work Employer · Award winning Diversity Programme Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

Job Ref: COL1258 Branch: The Horniman Café Location: The Horniman Café, London (South East) Salary/Benefits: £14.80 Per Hour Contract type: Permanent Hours: Part Time Posted date: 24/08/2026 Closing date: 24/09/2026 Colicci is a family-run hospitality brand, proudly serving London's iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. We're looking for a motivated and enthusiastic General Assistant to support the day-to-day café operations, deliver outstanding customer service, and be a key part of our friendly team. If you're passionate about hospitality, love working with people, and enjoy a fast-paced environment, we'd love to hear from you! What You'll Be Doing: • Delivering top-tier customer service – making every customer feel welcome and ensuring a friendly, engaging atmosphere., • Assisting with food & drink preparation – supporting baristas and chefs in delivering fresh, high-quality products., • Keeping the café running smoothly – helping with cleaning, stock replenishment, and general upkeep., • Taking orders & serving customers – ensuring fast and efficient service with a smile., • Presenting products beautifully – ensuring displays look abundant, inviting, and visually appealing., • Maintaining health & safety standards – ensuring the café remains clean, safe, and, • Bringing energy & enthusiasm – supporting a positive, team-focused work environment. What We're Looking For: • A friendly, customer-focused team player – who loves working with people and creating a welcoming atmosphere., • An eye for detail & presentation – passionate about making food displays look delicious, uniform and abundant ., • A hardworking & reliable individual – with a positive attitude and willingness to learn., • A fast-paced operator – who thrives in a busy environment and enjoys variety., • A flexible & adaptable attitude – ready to work weekends and peak periods but no evenings., • Previous customer service experience – some experience in providing great customer experience is preferred - we'll provide full training! Why Join Colicci? • Competitive salary - proud to be a Living Wage employer, • No late nights - most of our locations close by 5pm during winter hours and 7pm during summer, • Free food & hot beverages on shift - get to choose a menu item of your choice, • Paid breaks - for all team members, • Exciting career growth – be part of a thriving, growing business, • Team discounts – enjoy 40% off across all our sites, • A supportive team culture – where passion thrives Please note that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship.* If you're a friendly and enthusiastic individual looking for a rewarding role in a welcoming café environment, we'd love to hear from you. Our first cafe in the Colicci collection to be connected to a museum. We are thrilled to have partnered with the Horniman Museum and Gardens to operate their cafe space alongside the Bandstand kiosk situated in the gardens. The Horniman Museum and Gardens opened in 1901 as a gift to the people in perpetuity from tea trader and philanthropist Frederick John Horniman, to 'bring the world to Forest Hill'. Today the Horniman has a collection of 350,000 objects, specimens and artefacts from around the world. The interior scheme references the heritage features of the original architecture by Charles Harrison Townsend with a contemporary, timeless approach synonymous with the established Colicci cafe style. Opened in 1901, the original Horniman Museum building is a unique example of the "Modern Style". The limestone "Tree of Life" motif, as an emblem of nature in design, provided inspiration for The Horniman Cafe's bespoke metalwork screen. This surrounds a set of new island booth seats to the centre of the cafe, upholstered using recycled wool fabric. Foresso Timber features once again for the Colicci cafe table tops. The sustainable timber terrazzo material captures waste timber to create a natural and textured finish. The central floor has received an eco Cork finish which is carbon negative and also has acoustic properties to allay noise levels in the bustling cafe