Casual dining•51-250 employees
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1. Position: Customer Service Executive 2. Location: Hammersmith, London W6 0NB 3. Hours: Full-Time 4. Salary: £27,500 - Are you seeking a vibrant, energetic, and rewarding workplace? - Do you want to work for a company that offers career progression? - Do you thrive in a customer service environment? If so, our client is eager to hear from you! This is a fantastic opportunity for you to join a leading name in the residential and commercial floor sanding industry, soon to be recognized as one of the best places to work in the UK! The company strives to provide effortless and consistent service, nurture the entrepreneurial spirit, and uplift its workforce. They are committed to creating a superior office team that delivers exceptional services to clients across London. - To succeed in this role, you will bring your strong work ethic, as well as your positive attitude. Based in the bustling heart of Hammersmith, the building is only a stone's throw away from the Hammersmith Underground Station. - You will love coming to work in the avant-garde building with a vibrant working atmosphere, as well as visiting the coffee spots and restaurants surrounding it. - What can you expect in return? - Incentive-based pay scheme, allowing you to earn more - Full-time employment with opportunities for flexible work schedules - Continuous coaching and training to help you develop your skills - Working in a comfortable and modern office in the heart of London - A company culture that values celebration, simplicity, and solutions, and deeply cares for its people - The building boasts a complimentary gym - Delightful Fridays where employees can enjoy free drinks and food - Are you the right person for the job? - Experience in customer service or administration will be advantageous - You are an amiable, diligent individual who excels in small, collaborative teams - You enjoy working in a fast-paced office environment and are proficient with office technology - You are driven by performance-based rewards - the more effort you put in, the greater your returns - You take pride in delivering excellent customer service, punctuality, and top-quality work - You are an excellent problem solver, comfortable handling client queries and coordinating with partners - You will take on responsibility and manage appointments with clients and team partners - You are prepared to tackle each day's tasks enthusiastically and diligently - You value your clients, colleagues, and the company - You are adaptable, open to learning, and excited about new challenges - Proficient with communication tools such as phone, email, and WhatsApp - What will your role look like? - You will handle customer queries in a timely and professional manner - Administrative duties, such as data entry, inbound and outbound communications, and ensuring all information is up to date - Ensure that service excellence is provided at all times with positive outcomes - Answer and record all inbound calls and emails, including actions What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR.
We are currently recruiting for a Front Office Agent to join the team at Pestana Chelsea Bridge Hotel. The duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The Front Office Agent should also: -Smile and be welcoming -Ensure all guests receive a warm and courteous welcome at check in, rooming VIP’s as required -Ensure all procedures for revenue processing are adhered to at all times and any discrepancies are reported to management immediately -Maintaining open communication between all departments -Ensure a sufficient supply of change in the float, exchanging petty cash, foreign exchange and paid outs per policy and ensuring an accurate audit is completed before and after each shift -Ensure front desk filing is complete and accurate and that all records are kept fully up to date -Ensure that all front and back offices are kept clean and tidy -Maintain the highest personal standard of conduct, hygiene, appearance, uniform and posture at all times -Be fully aware, competent in and follow at all times hotel health & safety policy and procedures; departmental operational standards and procedures; customer service standards -To report for duty on time and on the days rostered
Are you ready to be part of something truly special? Rossella, nestled in the heart of Kentish Town, has earned its place among the top 10 Italian restaurants in London on OpenTable and consistently ranked within the top 200 restaurants in London on TripAdvisor, Rossella is renowned for its authentic Italian cuisine and family style dining experience. We are currently seeking a dedicated and dynamic individual to join our team as an Office Administrator. This is an exciting opportunity to play a pivotal role in the operations of our restaurant. As an Office Administrator at Rossella, you will be responsible for ensuring the smooth and efficient functioning of our administrative processes, contributing to the overall success and excellence of our establishment and our virtual brands. The ideal candidate will be highly organised, with the ability to juggle multiple tasks and prioritise effectively. Attention to detail and punctuality is paramount in ensuring accuracy and precision in all administrative tasks. Proficiency with computers and office software is essential for this role. Experience with industry-specific software and systems is highly desirable. We are seeking individuals who are deeply passionate about the hospitality industry and have a proven track record of excellence. You should possess a minimum of 2 years’ experience in hospitality in a supervisory or managerial capacity. Your key responsibilities and skills will be: ● Responsible of set up and maintenance of all the main systems (Lightspeed, OpenTable, Deliverect, Sunday). ● Basic understanding of office software. ● Administer daily front office operations. ● Scheduling of staff’s rota and holidays. ● Have a passion for customer service. ● Handle customer’s complaints alongside management. ● Manage customer inquiries and bookings for large parties. ● Sort incoming and outcoming email. ● 90% office based but able to help up with FOH during holidays of managers and when need arise. ● Point of contact for suppliers and research of new ones when and if needed. ● Responsible of recruitment and onboarding as well as training alongside management. What’s in it for you: ● 9 to 5 Monday to Friday = 40H including lunch break. ● Closed Sundays. ● Closed from Christmas till the New Year. ● 28 days paid holiday inclusive of bank holidays. ● Constant training available, with great opportunity to master new skills & move up in the Company. ● Mentoring opportunities. ● 6 monthly team building/ well-being activities. ● Free food and drinks when working from our restaurant menus. ● 50% Discount for all employees and friends when dining in our restaurant up. ● Book your birthday off - guaranteed. ● £13.00 to £14.00 per hour (paid overtime). ● Paid every 2 weeks. ● Recommend a friend scheme with great bonuses per individual referral. All interested candidates must submit their full CV and cover letter through the job ad. Please note that the starting date will be the 13th of May.
🌟 **Join Our Team as a Personal Assistant to Culinary Visionaries, Jack Croft and Will Murray!** 🌟 Schedule - Part-time Salary - Up to £16 per hour dependent on experience Experience in a similar role for minimum a year! About Fallow: Fallow has quickly risen to prominence in the UK restaurant scene, captivating diners with our conscious culinary creativity and commitment to sustainability. Since our inception in May 2019, we've garnered acclaim for our sold-out residencies and established a permanent home in the vibrant St. James's Market. Your Role: As the Personal Assistant to Jack Croft and Will Murray, you'll be the backbone of their operations, ensuring they can focus on their culinary endeavors with efficiency and ease. From managing schedules and coordinating appointments to handling correspondence and providing administrative support, you'll play a crucial role in keeping the Fallow concept thriving. Requirements: 🍴 Proven experience as a Personal Assistant or similar role, preferably in the culinary or hospitality industry. 🍴 Excellent organizational and time-management skills. 🍴 Strong communication abilities, both written and verbal. 🍴 Ability to handle confidential information with discretion and professionalism. 🍴 A proactive mindset with the ability to anticipate needs and take initiative. 🍴 Passion for food, sustainability, and supporting culinary visionaries.
Position Descriptions: The Personal Assistant at Capital Investments will play a key role in providing comprehensive support to the Principal in both their personal and professional endeavors. This position requires excellent organizational skills, attention to detail, and the ability to handle a wide range of responsibilities. The Personal Assistant will serve as the principal point of contact for the Principal, managing their schedule, coordinating travel arrangements, handling paperwork, and facilitating effective communication with internal and external stakeholders. Responsibilities and Essential Duties: - Manage the Principal's schedule, ensuring appointments and meetings are efficiently organized. - Coordinate travel arrangements, including booking flights, accommodations, and transportation. - Handle paperwork and documentation, such as expense reports, contracts, and correspondence. - Serve as a liaison between the Principal and internal and external parties, facilitating effective communication and timely responses. - Assist in managing personal projects, such as property renovations or other lifestyle-related tasks. - Maintain confidentiality and discretion in handling sensitive information and maintaining the Principal's privacy. - Provide general administrative support, including filing, organizing documents, and managing office supplies. - Perform ad-hoc duties and errands as required by the Principal. Requirements: - Proven experience as a Personal Assistant or similar role, demonstrating strong organizational and multitasking abilities. - Excellent communication and interpersonal skills, with the ability to interact with individuals at all levels. - High level of professionalism and discretion in handling confidential information. - Strong attention to detail and the ability to prioritize tasks effectively. - Proficient in using office software and tools, such as Microsoft Office Suite. - Flexibility and adaptability to meet changing demands and handle unexpected situations. Benefits: - Compensation: To be discussed. - Travel: Yes.
Reservations Assistant 5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for a Reservations Assistant to join our Reservations Team. The company benefits our Reservations Assistant will receive are: 33 days holiday per year (including bank holidays) Discounted gym membership with Nuffield Health & Gymflex Birthday day off Monthly well-being days with our Chiropodist, Reflexologist and Masseuse Private medical insurance with AXA Cycle to Work Scheme Employee Assistance Programme – Hospitality Action Free English Classes Access to a company doctor Eyecare vouchers In-house industry training Sponsored social events Season ticket loans Retail discounts with Edenred Recommend a friend bonus of £750 Staff Accommodation (subject to availability) 20% Staff Discount at Birley Bakery Nursery Workplace Scheme Free freshly prepared meals on duty The responsibilities of the Reservations Assistant are: Answering the main club line and being the first point of contact for callers to the club. Transferring calls internally, taking messages, and passing on to the relevant department / person. Taking reservations using Sevenrooms, making cancellations, changes and amendments. Take point on alterations to table plans, schedules, sheets, timings on Sevenrooms back of house once signed-off by HoD The Experience & Qualifications required of our Reservations Assistant are: Experience of working in a luxury hotel, restaurant or private member’s club advantageous Excellent phone manner and organisational skills Knowledge of Sevenrooms booking system Ability to multi-task Excellent rapport building and inter-personal skills Good IT/Admin Knowledge The working hours: You will be based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday Sundays always off The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Reservations Assistant at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter
Position Overview: As an Office Manager in our company, you will be responsible for overseeing administrative tasks, managing office operations, and supporting various departments to ensure efficient workflow. You will play a vital role in maintaining a productive and organized workplace environment while supporting the company's objectives. Key Responsibilities: Administrative Management: Manage day-to-day administrative tasks such as answering phones, responding to emails, and handling correspondence. Maintain and update office policies and procedures to ensure smooth operations. Organize and schedule appointments, meetings, and events as needed. Office Operations: Oversee office maintenance activities, including ensuring the cleanliness and functionality of the workspace. Manage office supplies inventory and place orders as necessary to maintain adequate stock levels. Coordinate with vendors, contractors, and service providers for office-related needs. Human Resources Support: Assist in the recruitment process by posting job openings, scheduling interviews, and facilitating new hire onboarding procedures. Maintain employee records and ensure compliance with company policies and regulations. Support HR activities such as performance evaluations, training sessions, and employee morale initiatives. Financial Management: Assist in basic accounting tasks such as invoicing, billing, and payroll processing. Keep track of office expenses and prepare reports for review by management. Work closely with the finance department to ensure accurate record-keeping and budget adherence. Customer Service: Serve as a point of contact for customer inquiries and provide assistance or redirect them to the appropriate department. Handle customer complaints or concerns in a professional and timely manner to ensure customer satisfaction. Data Management and Reporting: Maintain organized filing systems for documents, records, and reports. Compile and analyze data to generate reports for management review and decision-making. Qualifications: Proven experience as an office manager or administrative assistant, preferably in the construction or electrical industry. Strong organizational and multitasking skills with the ability to prioritize tasks effectively. Excellent communication and interpersonal abilities. Proficiency in MS Office Suite and office management software (e.g., QuickBooks, SAP). Knowledge of basic accounting principles and experience with financial tasks. Familiarity with HR procedures and regulations is a plus. Attention to detail and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. High school diploma required; Bachelor’s degree in business administration or related field preferred. Working Conditions: This position is based in an office setting, with occasional requirements for field visits or off-site meetings. Standard office hours apply, with potential for overtime during busy periods or special projects.
With over 30 years of experience Magowans is a well-respected London property consultancy specialising in surveying, valuations, party wall agreements, leaseholds and expert witness reports. This small, high performing team requires a pro-active office manager to work alongside the Company Director at their offices in St Margarets. The ideal candidate will have previous experience within sales, customer acquisition and diary management, as well as being committed to personal development. They will be personable and presentable with excellent written and oral communication. Organisation, confidence and meticulousness are essential. Position: You will be responsible for developing new business and managing our office. You will be confident dealing with customers over the phone and networking with local businesses. Being organised will be second nature to you and you will be happy working independently and taking initiative to help drive this business forward. Responsibilities: • Managing surveyors diary, arranging meetings and workload • Acting as main point of contact for incoming and outgoing communication, including from lead generation website • Expanding professional network with local business, such as estate agents and solicitors, and at industry events • Researching organisations and individuals online to identify new leads and potential new markets • Tracking of invoice scheduling and payment reconciliation • Providing administrative support to surveyors and ensuring efficient running of the office • Ensuring clients have signed off terms and conditions before work is carried out • Preparing and deliver monthly reports at request of head surveyor • Contributing to team effort by accomplishing related tasks as needed Skills: • Strong communication and IT fluency • Personable and professional demeanour • Creative thinking and the ability to solve tough problems • The ability to handle pressure and meet deadlines • Skill in prioritizing and triaging obligations • Attention to detail including impeccable spelling and grammar • Excellent time management and organisation • Self-motivation and the ability to work on ones own • Willingness to be involved in a variety of aspects of the business Background: • 3 years minimum sales or office experience • Degree educated • Experience of office management or PA experience preferable • Must be self-motivated with a strong desire to succeed • Well organised with previous experience managing multiple diaries