Elite Intentions

Summary: As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Responsible for meeting or exceeding all KPIs that are directly influenced by this role. 2. Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. 3. Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 4. Ensures staterooms/suites and Lofts (Oasis/Quantum class only) are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, and general set up standards for daytime and evening/turndown service. 5. Oversees the Bell station during peak times and when scheduled in accordance with company standard operating procedures. Ensures feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. 6. Supervises all cleaning processes in the public/crew areas and at the Pool Deck. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 7. Works in conjunction with Housekeeping Manager to Supervise and monitor luggage handling process for smooth Embarkation and Disembarkation process. 8. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Assistance Executive Housekeeper/ Executive Housekeeper) the performance of all direct reports. 9. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and services are met. 10. Presents any overtime needs to Executive Housekeeper for a final approval. 11. Collaborates with the Housekeeping Manager and Executive Housekeeper to review the requirements of the day’s schedule. 12. Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log. To ensure all guest issues are recorded and resolved in a timely manner. 13. Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. 14. Will be responsible for auditing crew timecards. 15. Attends meetings, training activities, courses and all other work-related activities as required. 16. Is responsible for conducting daily inspections in the areas assigned. 17. Is responsible for filling out performance evaluations. 18. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 19. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries. 20. Responsible for Sanitation Logs and SQM Logs. 21. Achieving ratings/targets that are set by the company. 22. Perform inventories of linen, amenities etc. once a month or as often as needed. 23. Conduct /oversee on-the-job trainings with new hire subordinates or employees on cross training. 24. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. 25. Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval. 26. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. 27. Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

Self-Employed Public Toilet Cleaner – Islington Borough (7 Public Toilet Units) Location: Islington, London Employment Type: Self-Employed Contractor Initial Working Pattern: 3 Days Per Week Potential Expansion: Up to 7 Days Per Week Rate: To be discussed About the Role We are seeking a reliable, self-motivated, and professional self-employed cleaner to maintain seven public toilet facilities across the Borough of Islington. This is a self-employed contractor position, initially offering 3 days per week, with the opportunity for the workload to increase to 7 days per week as the contract develops and operational requirements grow. The successful candidate must be comfortable working independently, travelling between multiple sites, and maintaining consistently high standards of cleanliness, hygiene, and safety. We are looking for someone who can use their initiative, take ownership of their work, and represent our company professionally in public-facing environments. Key Responsibilities Clean and sanitise toilets, urinals, sinks, mirrors, floors, walls, doors, and all associated fixtures. Replenish toilet rolls, hand soap, hand towels, and other consumable supplies. Empty bins and dispose of waste safely and responsibly. Carry out routine inspections of facilities and identify areas requiring attention. Complete cleaning records and site checklists where required. Report maintenance issues, vandalism, graffiti, damage, or health and safety concerns promptly. Ensure facilities remain clean, safe, hygienic, and presentable for public use. Follow all health and safety procedures and safe working practices. Maintain a professional and courteous manner when interacting with members of the public. Travel between multiple locations within the borough as part of the daily schedule. Working Environment & Additional Responsibilities This role involves cleaning public toilet facilities that are accessible to the general public and may occasionally be subject to misuse, anti-social behaviour, vandalism, or hazardous waste. The successful contractor must be comfortable working independently and using their own initiative when identifying and responding to safety or cleanliness concerns. Additional responsibilities may include: Safely identifying and disposing of discarded drug paraphernalia, sharps, and other hazardous waste in accordance with training and company procedures. Reporting incidents of anti-social behaviour, vandalism, damage, or suspicious activity. Escalating maintenance and safety issues promptly. Ensuring facilities remain safe and accessible for public use. Making sensible decisions when issues arise on site and communicating concerns effectively. Full PPE, training, and guidance on the safe handling of hazardous waste and sharps will be provided. Requirements Essential Previous commercial cleaning experience. Ability to work independently with minimal supervision. Reliable, trustworthy, and punctual. Strong attention to detail and commitment to high standards. Good communication skills. Right to work in the UK. Ability to travel between sites within Islington. Comfortable working in public-facing environments. Desirable Experience cleaning public toilets, parks, transport facilities, or other high-footfall public spaces. Knowledge of COSHH regulations. Health and Safety training. Experience handling or reporting hazardous waste. DBS check (preferred but not essential). Self-Employment Requirements Applicants must: Be registered as self-employed or willing to register as self-employed. Be responsible for their own tax and National Insurance contributions. Be able to provide invoices for completed work if required. Maintain appropriate public liability insurance. Skills & Attributes Excellent time management. Ability to work alone and use initiative. Strong work ethic and reliability. Safety-conscious and observant. Good problem-solving skills. Professional and respectful when dealing with members of the public. Flexible and willing to take on additional days as the contract expands. What We Offer Consistent, ongoing work. Opportunity to increase from 3 days per week to up to 7 days per week. Full induction and site-specific training. PPE and guidance on safe working practices. Ongoing management support. Opportunity to work with an established cleaning contractor. Working Hours The role will initially be 3 days per week, with the expectation that additional days may become available as the contract grows. Candidates should ideally have some flexibility to increase their availability in the future.

Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

Paramount Hotel, a welcoming, family-run establishment, is dedicated to providing a clean, comfortable, and friendly environment for all our guests. We pride ourselves on personal service and meticulous attention to detail. We are currently seeking a reliable and hardworking Housekeeper to join our team. In this key role, you will be instrumental in maintaining the high standards of cleanliness and presentation throughout the hotel, directly contributing to a pleasant and enjoyable stay for our guests. Key Responsibilities: • Clean and service guest rooms, bathrooms, and public areas to an exceptional standard., • Change bed linens, make beds, and efficiently replace towels and toiletries., • Perform thorough vacuuming, sweeping, mopping, and dusting in all assigned areas., • Replenish supplies such as soap, toilet paper, and tea/coffee items as needed., • Promptly report any maintenance issues or damages to management., • Ensure all cleaning equipment is used safely and stored properly, adhering to health and safety guidelines at all times., • Maintain a friendly and helpful attitude when interacting with guests, upholding our commitment to personal service. Requirements: • Proven previous experience in housekeeping or a similar cleaning role., • A strong eye for detail and commitment to high standards of cleanliness., • Ability to work effectively both independently and collaboratively within a small team., • Excellent time management skills and a strong sense of reliability., • A friendly, professional, and courteous demeanor., • Flexibility to work weekends as part of the hotel's operational needs. 9am - 3pm only apply if you have a work visa. This position offers a competitive hourly rate of £13.00

We’re looking for a friendly and reliable Housekeeping Team Member to join our team on a part-time basis at Travelodge London Farringdon. You’ll play a key role in ensuring our guests enjoy a clean, comfortable, and safe environment during their stay. Shifts are from 10:00 AM till 3:00, on average. You are required to have full flexibility, including working on weekends. Key Responsibilities: • Cleaning and preparing guest rooms to brand standards, • Changing bed linen and replenishing amenities, • Vacuuming, dusting, and sanitising bathrooms and surfaces, • Reporting maintenance issues or lost property, • Ensuring all health and safety procedures are followed, • Supporting team members to meet daily room targets Just some of the benefits: Fun friendly environment 50% discount on rooms plus food and drink, as well as friends and family discount. £50 Travelodge voucher on each work anniversary Pension scheme totalling 8% (employer contribution 3%) Discounts off many high street retailers and mobile phone providers such as Vodafone. Opportunities to develop into Management roles through our ‘Aspire Programme’ Opportunity to earn more through our Team member incentive schemes We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Your job will be to clean bedrooms, bathrooms and public areas to gold standards following our cleaning steps.

Cleaning Express is looking for reliable and detail-oriented cleaners to join our growing team in ALL AREAS of London. We have both full-time and part-time opportunities available cleaning private homes. If you enjoy cleaning, take pride in your work, and want flexible hours, we'd love to hear from you. Why work with Cleaning Express? • Earn £15.00 - £15.85 per hour + tips, • Flexible working hours to fit around your lifestyle, • Work close to where you live, • Regular and reliable cleaning work, • No registration fees, • No platform fees, • No key deposits, • Friendly and supportive office team, • Be your own boss and work independently What we're looking for: • Previous cleaning or housekeeping experience preferred, • High standards and attention to detail, • Reliable, honest, and trustworthy, • Friendly and professional attitude, • Good communication skills, • Willingness to learn and provide excellent customer service Your duties will include: • General house cleaning, • Dusting, vacuuming, and mopping, • Kitchen and bathroom cleaning, • Changing bed linen when required, • Occasional ironing All cleaning products and equipment are provided by the client. You will work as a self-employed cleaner and must have the right to work in the UK. Apply today and a member of our recruitment team will contact you to discuss the next steps. Our recruitment team speaks Russian, Ukrainian or Lithuanian.

Royal Borough Cleaning is looking for reliable and hardworking cleaners to join our growing team across London. We provide Airbnb, serviced accommodation, and office cleaning services, and we are currently building a network of trusted cleaners to support new contracts. Responsibilities: • Cleaning Airbnb properties between guest stays, • Changing bed linen and preparing properties for new guests, • General cleaning duties including kitchens, bathrooms, bedrooms, and living areas, • Office cleaning and maintenance tasks, • Reporting any maintenance issues or property damage, • Ensuring all work is completed to a high standard Requirements: • Previous cleaning experience preferred but not essential, • Good attention to detail, • Reliable and punctual, • Able to work independently, • Friendly and professional attitude, • Right to work in the UK What We Offer: • Flexible working hours, • Competitive pay, • Opportunities for regular work, • Supportive and growing company, • Work available across London If you take pride in your work and are looking for flexible cleaning opportunities, we'd love to hear from you.

We are looking for full-time or part-time self-employed cleaners in London. Requirements: * Private House cleaning experience * DBS (a check of your criminal record) * Speak basic or intermediate English * Eligible to work in the UK * Able to work unsupervised Cleaning tasks hoovering, mopping, dusting, washing, wiping all the surfaces, and cleaning the bathroom and the kitchen in Private Houses.