Our Forgotten Neighbours

Host Candidate Requirements: • Warm, welcoming, and confident personality with a passion for delivering outstanding guest service, • Strong organisational skills with the ability to manage reservations, walk-ins, and guest flow efficiently, • Excellent verbal communication and interpersonal skills, maintaining a friendly and professional tone at all times, • Able to handle guest inquiries, special requests, and feedback with grace and discretion, • Calm under pressure, especially during busy service periods or when managing wait times, • Strong understanding of hospitality standards and commitment to best-in-class guest experiences, • Willing to learn and confidently speak about the menu, ingredients, and the story behind our dishes, • Comfortable liaising between guests, the kitchen, and the dining room team to ensure seamless coordination, • Detail-oriented and proactive in maintaining cleanliness and hygiene in public areas (toilets, entrance, outside areas), • Experience managing bookings across phone, online systems, and in person, • Confident in handling large groups and VIPs with personalised attention and care, • Responsible for completing opening and closing duties, including daily checklists, • Enthusiastic about team culture and actively contributes to team briefings and service improvements, • Experience in a Host/Receptionist or front-of-house role within a quality-driven restaurant, • Familiarity with guest preference tracking or experience with guest database systems is a plus What We Offer Our Host: • 50% discount across all MJMK restaurants, • £500 referral bonus for recommending a friend, • Opportunity to develop your career growth with MJMK Restaurants, • Mental health & well-being support with Hospitality Action who can offer free advice and counselling if you're struggling at work or at home., • Enhanced maternity and paternity pay after your first year with us, • Extra day's holiday every year you're with us, up to 33 days, • Enhanced pension plan after 5 years with us About Casa Our journey began in 2018 with the launch of Casa do Frango in London Bridge – a Portuguese grill concept inspired by Marco's Portuguese heritage and fond memories of his upbringing in Southern Portugal. Offering a menu of fresh, wood charcoal-grilled dishes in a warm atmosphere, it quickly became a local favourite. Building on this success, we were fortunate to be able to expand Casa to the neighbourhoods of Mayfair (2022) and Victoria (2023). We're looking for a Host to join our team at Casa Victoria where you will play a key role in delivering exceptional food and contributing to deliver outstanding guest experiences. The site welcomes around 1500 guest each week, a 155-cover dinning space split into two floors, including a spacious mezzanine with its own bar and floor-to-ceiling windows overlooking the street and restaurant below. The site also features a comfortable terrace, perfect for summer, accommodating up to 64 guests. We are passionate about creating memorable experiences for our guests and nurturing a positive, energetic work environment for our team. After winning Disruptor Brand at the 2023 Peach 20/20 Hero & Icon Awards and Emerging Concept at the MCA Hospitality Awards 2023, there's never been a better time to join us. With our expansion continuing in 2025, career progression opportunities are endless. About MJMK Restaurants MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a fine dining restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star, named No. 17 on the World's 50 Best Restaurants list. In 2022, we launched Lisboeta, a premium restaurant in Fitzrovia with renowned Portuguese chef patron Nuno Mendes. 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair - our second collaboration with Santiago Lastra - and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by KOL at number 50 and Lisboeta at 93rd place.

Em Cakes | Independent cake bakery in West Hampstead, London Salary: £26,000–£29,000 per year, depending on experience Schedule: Full-time, Tuesday to Saturday, with Sundays and Mondays off Location: 332 West End Lane, London NW6 1LN — in person About the Role We’re looking for an experienced, organised and reliable front of house Bakery Assistant | Coordinator to take responsibility for the day-to-day running of our cake collection store. This role requires someone who can confidently organise their workload and work independently. You’ll prepare and pack cake orders, coordinate customer collections and courier pickups, handle phone and email enquiries, and keep the store clean, presentable and well stocked. Most of our orders are placed online, so the store mainly serves as a customer collection point and courier dispatch location. Accurate order handling, careful packaging and warm, professional customer service are essential. Your Responsibilities • Prepare and pack orders carefully, checking cake details, messages, packaging and collection or delivery information before handover., • Coordinate customer collections and courier pickups, ensuring orders are ready on time and handed to the correct person., • Handle phone, email and online enquiries, providing clear, accurate information about products, orders and collections., • Welcome and assist customers in store, supporting purchases and offering helpful product recommendations., • Process orders and confirmations, keeping information accurate and communicating relevant updates to the kitchen team., • Organise your daily workload, prioritising enquiries, packing and scheduled collections, and raising issues promptly., • Maintain the store, keeping displays, packing areas and customer-facing spaces clean, tidy and well presented., • Monitor packaging and store supplies, reporting low stock levels and following opening and closing procedures. About You You have at least two years’ experience in a customer-facing role and are comfortable taking responsibility for your work without constant supervision. You’ll need to be: • Highly organised, with strong attention to detail., • Confident and professional when speaking with customers in person and by phone., • Reliable and proactive, noticing what needs doing and following tasks through., • Calm when managing several tasks or busy collection periods., • Comfortable using online order systems and learning new processes., • A supportive team member who communicates clearly with colleagues., • Willing to take care of practical tasks, including packing, cleaning and replenishing supplies. This is an active, hands-on role. You’ll spend much of the day on your feet, moving around the store, packing orders and carrying cake boxes and packaging materials with care. Essential Requirements • At least two years’ experience in retail, hospitality, customer service or another customer-facing role., • Experience organising your own workload and working independently., • Excellent spoken and written English., • Availability to work full-time, Tuesday to Saturday., • Ability to commute reliably to West Hampstead, London., • Ability to carry out the practical duties described above., • Right to work in the UK. We are unable to provide visa sponsorship. Desirable Experience • Handling customer orders, bookings, collections or deliveries., • Working in a bakery, food business, retail store or small independent business., • Checking and packing orders accurately., • Food Safety or Health & Safety training. Previous cake industry experience is welcome but not essential. Training will be provided on our products, systems and handling procedures. What We Offer • £26,000–£29,000 per year, depending on experience., • A fixed Tuesday–Saturday schedule, with Sundays and Mondays off., • Company pension scheme., • 25 days’ paid annual leave plus bank holidays., • Paid training and development opportunities., • Staff discounts on cakes and bakery products., • A friendly, supportive team., • The opportunity to develop your skills and take on further responsibility as the business grows. About Em Cakes Em Cakes is an independent bakery in West Hampstead, creating luxury handmade cakes for weddings, birthdays, corporate events and celebrations across London. We take pride in the quality of our cakes and the care behind every order. As part of our small team, your work will make a direct difference to how smoothly the store runs and the experience our customers receive. How to Apply (via EMAIL) Please apply with your CV and a brief answer to the following questions: 1. Do you have at least two years’ experience in a customer-facing role? Please briefly describe your relevant experience., 2. Tell us about a role where you independently organised daily tasks, handled orders or took responsibility for running a shop or service area., 3. Can you work full-time, Tuesday to Saturday, and reliably commute to West Hampstead, London NW6 1LN? A separate cover letter is optional.

At Firmdale Hotels, we pride ourselves on our collection of unique, award-winning hotels located in the heart of London and New York. Our hotels are known for their vibrant, stylish interiors and exceptional service. We believe in creating an unforgettable experience for our guests, making every stay special through personalised service and attention to detail. We have an exciting opportunity for a dedicated and enthusiastic Reservations Agent to join our esteemed team at the Covent Garden Hotel. As a Reservations Agent, you will play a crucial role in delivering outstanding service to our guests, ensuring every interaction is memorable and exceeds expectations. Responsibilities: • Provide inspirational and personalised service to guests, ensuring all inquiries are handled with the utmost care and professionalism, • Collaborate with the front office team to manage reservations efficiently and accurately., • Demonstrate excellent attention to detail when handling guest information and special requests., • Utilise your knowledge of our hotel rooms, facilities, and services to confidently recommend rates and packages to guests and external agents., • Maintain impeccable presentation and a warm, welcoming demeanour at all times., • Foster strong relationships with guests and team members through effective communication and interpersonal skills. What you Need: • A team player with a keen willingness to collaborate and contribute to the success of the team., • A customer-focused individual who is passionate about delivering exceptional service., • An engaging communicator with warmth and impeccable presentation skills., • A detail-oriented professional who strives for excellence in every task., • Enthusiastic and energetic, with a genuine passion for hospitality and guest satisfaction. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity. At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood. To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2025, • Best Hotels in London, British Vogue, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Are you passionate about delivering exceptional guest experiences in a luxurious setting? Firmdale Hotels, renowned for its unique blend of luxury, comfort, and impeccable service, is looking for a dynamic Reservations Manager to join our esteemed team at the Haymarket Hotel. Firmdale Hotels is a collection of award-winning boutique hotels in London and New York, celebrated for our beautifully designed interiors, distinctive style, and commitment to excellence. Our hotels offer a unique and personal touch, ensuring that every guest enjoys a memorable stay. As the Reservations Manager, you will play a crucial role in overseeing the daily operations of our reservations department. Reporting directly to the Deputy and General Manager, you will ensure that all reservation enquiries are handled efficiently and that our guests' needs are met with the highest standards of service. Responsibilities: • Run the daily operations of the reservations department, managing all incoming reservation enquiries., • Ensure that every interaction with guests, travel agents, and colleagues reflects our commitment to exceptional service., • Manage the financial aspects of the department, including budgets and forecasting, to meet our business objectives., • Produce weekly and monthly departmental reports for the General Manager, providing insights and updates on performance., • Build and maintain strong relationships with travel agents, clients, and guests to foster loyalty and repeat business., • Uphold Firmdale's high standards in every aspect of your work, from handling complaints to conducting Duty Manager shifts. What you Need: • Previous experience as a Reservations Manager or Supervisor in a high-end hotel operation is essential., • Familiarity with the Opera system is required., • A strong understanding of all Front Office operations is crucial., • Exceptional communication and customer service skills are a must., • The ability to thrive under pressure and in a busy environment is key., • A deep understanding of current hospitality trends and competitor offerings., • Impeccable organisational skills and attention to detail., • Capable of motivating and training a team, providing solid leadership. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025, • AA Breakfast Award, Brumus Bar & Restaurant, 2025 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Location: Elizabeth Line Stations Pay: £14.92 per hour Job Type: Flexible / Part-Time Weekend Availability: Required About the Role We are currently recruiting Customer Service Advisors to work at stations across the Elizabeth Line. The role is ideal for people who enjoy helping customers, are reliable and professional, and can work flexibly across different shift patterns. Key Responsibilities • Provide excellent customer service to Elizabeth Line passengers., • Assist customers with journey information, directions and general enquiries., • Support passengers who require additional assistance., • Provide a welcoming and professional presence at the station., • Assist with managing busy passenger flows when required., • Report incidents, faults or customer concerns to the appropriate team., • Work closely with station and operational colleagues., • Follow all station, safety and customer service procedures. Shift Requirements Due to the operating hours of the Elizabeth Line, flexibility is essential. • Early morning shifts from approximately 05:25, particularly at Custom House and Canary Wharf., • Late shifts finishing as late as approximately 00:39., • Weekend availability is required, particularly Saturdays and Sundays., • Candidates must be able to reliably travel to and from the station for early morning and late-night shifts., • Flexible availability across different days and shift patterns is highly desirable. Ideal Candidate We are looking for people who are: • Friendly, approachable and customer-focused., • Reliable and punctual., • Professional in appearance and behaviour., • Confident communicating with members of the public., • Able to work independently and as part of a team., • Flexible and willing to work weekends., • Local to the Elizabeth Line stations or able to reliably travel for early starts and late finishes. Previous customer service, retail, transport or security experience is desirable but not essential, as full training will be provided. Pay & Benefits • £14.90 per hour, • Flexible working opportunities, • Work across the Elizabeth Line network, • Weekend and additional shift opportunities, • Experience within the London transport and customer service environment If you are reliable, flexible and enjoy helping people, apply today to join our Customer Service Advisor team on the Elizabeth Line.