Customer experience evaluator
2 months ago
Whitechapel, Tower Hamlets
We are looking for dependable, observant, and professional individuals to join our team as Customer Experience Evaluators. This role is ideal for those who enjoy visiting different places, analysing service quality, and helping businesses improve the way they interact with customers. As a Customer Experience Evaluator, you will be assigned a variety of trips to complete, which may involve visiting high-street shops, supermarkets, restaurants, cafés, hotels, entertainment venues, transport services, or other customer-facing businesses. Your responsibilities will include assessing how staff communicate, how welcoming the environment feels, and how smoothly the customer journey flows from start to finish. You may be asked to evaluate aspects such as product knowledge, speed of service, cleanliness, layout, and overall professionalism. During each visit, you will act as a typical customer while discreetly observing how the business operates. After completing each assignment, you will submit a short but accurate report detailing your experience, highlighting both positive aspects and areas for improvement. This role offers flexible hours and allows you to choose assignments that fit your schedule, making it suitable for individuals who work independently and enjoy variety in their day-to-day activities. No two visits are ever the same, giving you the opportunity to experience different service environments and play a valuable part in helping organisations raise their standards. All guidance, training material, and instructions will be provided to ensure you feel confident before completing each evaluation. Strong attention to detail, clear communication skills, and the ability to follow instructions are essential for success in this role. You should also be comfortable travelling to different locations, managing your time well, and providing fair, unbiased feedback. Applicants must be 18+ only, and must have a form of physical ID and a bank card. These requirements are essential for verification and payment purposes. If you enjoy exploring new places, interacting with a variety of service settings, and contributing to the improvement of customer experiences across the UK, this role could be an excellent fit. Join us and help businesses understand what truly matters to their customers. (ANYWHERE IN LONDON) remote working
Aaron K.Active 20 days ago
