TGQ Medical

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• GBS UK

  

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  Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: • Track Enquiries, applications, admissions data, and manage student recruitment pipelines., • Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes., • Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads., • Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers., • Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: • Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets., • Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms., • Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner., • Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support., • Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments., • Time Management: Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines., • Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction., • Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets., • Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

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  JOB TITLE: Admissions Officer REPORTS TO TITLE: Admissions Manager BUSINESS FUNCTION/ SUB-FUNCTION: Admissions LOCATION: East London ROLE PURPOSE: Reporting to the Admissions Manager, the Admissions Officer will facilitate the admissions assessment process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and other stakeholders. ROLE and RESPONSIBILITIES: • To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS., • Support GBS in meeting its targets for recruitment across all programmes., • Manage time effectively, prioritising work to meet demands and recruitment deadlines., • To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems., • Ensure accurate input of applicant related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures., • Provide advice and guidance on course options to applicants and potential applicants verbally and in writing., • Deal with internal and external queries concerning the progress and status of an application., • Provide a quality, customer focussed first line, advisory and information service, giving initial support and guidance on admissions policies and procedures., • Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, multiple application identification and immigration checks)., • Monitor the responses of applicants to decisions and update the information on the institutions student record system., • Invigilate all assessments taking place in the assessment centre and offering support to applicants if required and support the staff member conducting interviews., • Booking interviews with prospective applicants via phone, e-mail and SMS., • Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner. ESSENTIAL SKILLS and EXPERIENCE: • Degree, or relevant professional qualification, or equivalent similar experience, • Experience of dealing with a wide range of demanding individuals and resolving problems quickly and calmly, • Experience of being administratively self-sufficient and accustomed to exercising initiative., • Confident user of the Microsoft Office package., • Experience of prioritising and ability to balance a diverse workload while working with precision., • Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines., • Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels., • Able to establish and maintain productive professional relationships with colleagues and stakeholder groups., • Ability to manage change and respond positively to new challenges., • Pro-active, responsive, motivated, and approachable., • Ability to work under pressure and a flexible and adaptable attitude, including occasional evening and weekend working and off-site., • A methodical and organised approach to work with a high level of accuracy and an eye for detail., • Committed to working as part of a team., • Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively. DESIRABLE SKILLS and EXPERIENCE: • Degree, relevant professional qualification, or equivalent experience in relevant roles., • Good understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience., • Demonstrable experience of the workings of an Admissions or related team., • Experience in a course advisory role., • Experience with Zoho CRM system., • Knowledge of two or more languages. KEY RESULT AREAS: • Provide support for applicants and admission team members., • Contribute to high performing workplace culture., • Ensure excellent applicant assessment experience. OTHER INFORMATION: The Admissions Officer will also be expected to demonstrate their commitment: • to GBS values and regulations, including equal opportunities policy., • the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy., • to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned. ROLE DIMENSIONS Direct Reports: No Indirect Reports: No Travel: Occasionally Budget Responsibility: No