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  2 days ago

  Oxford

  The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards. , Your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. Required skills and experience: Demonstrable growth in commercial success as a result of learning interventions Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays Have an understanding of customer experience design and change implementation Role and responsibilities: Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions. Complete training needs analysis to identify gaps & propose programmes driving commercial performance Work to provide a suite of training materials aligned to Learning and Development and Barchester brand tone of voice Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based. Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one-to-one basis where required Rewards package: £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services

• Well Pharmacy

  

  Pharmacy Manager

  4 days ago

  Oxford

  Package Description On top of your salary, we also offer: • Location benefits including relocation support (up to £8k) and Welcome to Well bonus (£5K net payment) – varies depending on location, please check with our Resourcing Team, • GPhC / PSNI and DBS/ PVG fees paid, • Opportunity to enrol onto the Independent Prescribing course, • Fully supported career development, • Bonus scheme, • Opportunity to become an LPC representative, • Pension Scheme, • Generous holiday allowance, • Employee discount We can offer consistent rotas and geographical coverage that suits you. But there is much more we offer in terms of developing and growing your career. You’ll be supported in your role by an Area Operations Manager and a Regional Operations Manager, with regular structured pharmacy visits We have invested in new technologies for our pharmacies including a new PMR system and centralised dispensing to allow you to focus on providing quality care and services to our customers. We are focussed on mental health and wellbeing which is why we’ve put all our field managers through the Mental Health Awareness course to raise awareness and enable a greater level of support when working in our pharmacies. So you’ll have much more than just a salary package, its about you as a person and your professional career too! Overview of the role We are looking for an experienced Pharmacist Manager to lead the team and make a difference at our Old Marston Road branch in Oxford. This community pharmacy is close to the centre of Oxford and has excellent public transport links available. It has a good relationship with the local GP, we are looking for a pharmacist manager who can further develop and strengthen this. How our pharmacy makes a difference: • It dispenses approx 900 -1000 items a week, • It provides a wide range of services including BP, ABPM, NMS, Contraception, Weight Management, Covid, Flu & Pharmacy First, • It provides services to 8 substance misuse patients, • It dispenses 12 community blisters This pharmacy is open 8.30 - 6.30 Monday - Friday & 9-5.30 on a saturday. The 49.25 hour contract is based on the following work pattern Week 1: Monday - Friday Week 2: 4 days + Saturday The Ideal Candidate The successful candidate must possess an MPharm degree or equivalent and management experience is required for this opportunity. You'll be focussed on leading your team to deliver the best community pharmacy experience for your patients and customers. You'll be required to have your GPhC registration upon your start date. Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

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