Head of People & Performance
8 days ago
Norwich
SD Group is a growing and ambitious e-commerce business based in Norfolk. As we enter the next stage of our growth, we are looking for a Head of People & Performance to work closely with the Directors to help professionalise the business, strengthen our culture, and build a more structured, scalable organisation. You will act as a partner to leadership, to drive improvements in management capability, embed clear standards, and create an environment where people perform at a high level. Alongside this, you will take ownership of the people function (recruitment, compliance, policies), with a clear focus on enabling performance and supporting business growth. The role will be based primarily at our Norwich headquarters with travel expected throughout the UK as required. Key Responsibilities Leadership & Business Partnering • Partner with Directors to shape organisational structure and support business growth, • Drive clarity in roles, responsibilities, and accountability across the business, • Coach and develop managers to improve leadership capability and team performance, • Support the transition to a more structured, performance-driven organisation, • Act as a sounding board and challenger to leadership on people and organisational decisions, • Lead on people integration for group acquisitions Recruitment & Onboarding • Manage end-to-end recruitment to attract high-quality candidates aligned with business needs, • Maintain clear role profiles and organisational structures as the business evolves, • Build consistent, effective onboarding processes that set clear expectations from day one, • Ensure probation processes are structured, objective, and performance-focused Performance & Development • Design and manage a clear, effective performance management framework, • Support managers in setting objectives, reviewing performance, and addressing underperformance., • Ensure development plans are practical, measurable, and aligned with business priorities, • Coordinate salary reviews with a focus on fairness, performance, and market competitiveness, • Maintain accurate training and performance records People Operations, Policies & Compliance • Maintain accurate employee records, contracts, and documentation, • Develop and implement policies that ensure consistency, compliance, and clarity, • Ensure compliance with employment law, health & safety, and data protection requirements, • Provide guidance on people matters, while ensuring ownership remains with managers Organisation, Systems & Process • Build and maintain clear organisational structures and reporting lines, • Improve and standardise people-related processes and systems, • Implement scalable systems for recruitment, performance management, and training, • Ensure strong record-keeping and operational discipline across the business Culture, Communication & Standards • Help build a culture of professionalism, accountability, and continuous improvement, • Reinforce company values through consistent management practices, • Support clear and effective communication throughout the company, • Raise standards across the business by embedding structure and consistency Skills & Experience • Experience within a senior HR & people management role, covering recruitment, performance management, and compliance., • Proven ability to work closely with leadership and influence decision-making, • Experience building or improving structures, systems, and processes, • Strong commercial awareness and ability to balance people and business needs, • Confidence coaching and challenging managers to improve performance, • Experience handling performance management and complex people situations, • Excellent organisational skills and attention to detail, • CIPD Level 5+ or equivalent, • Background in e-commerce, logistics, or retail environments is advantageous Personal Attributes • Pragmatic, commercially minded, and solutions-focused, • Confident operating at both strategic and operational levels, • Calm and credible in challenging situations, • Structured and process-driven, with high standards, • Able to influence without creating dependency, • Discreet and trustworthy with confidential information The Opportunity This is a key role within SD Group, offering the opportunity to shape how the business operates and grows. You will play a central part in building a business that is: • Structured and scalable, • High-performing and accountable, • A strong and attractive place to work Location Based primarily at our Norwich headquarters, with travel across the UK as required. To Apply Please submit your CV and covering letter to
Rosie C.Active 7 years ago
