£12.71–£13.5 por hora
Jornada parcial
London
Bar Assistant (Ad Hoc Basis) Responsible To: Events Duty Manager, Events Manager, General Manager Role Purpose: To provide an outstanding 5-star bar and customer service experience to all guests attending events at the venue. The Bar Assistant will ensure efficient bar operations, maintain high standards of cleanliness and hygiene, and deliver fast, friendly, and professional service throughout all events on an ad hoc, shift-based basis. Key Responsibilities: • Set up and dismantle all bar equipment, including mats, ice buckets, cups, stock, fridges, and spirit optics., • Prepare, mix, and serve alcoholic and non-alcoholic beverages responsibly and efficiently., • Serve snacks and refreshments where required., • Maintain cleanliness and hygiene standards across all bar areas and equipment before, during, and after service., • Process customer payments accurately using cash and card systems., • Record and report operational waste accurately., • Re-stock bar supplies and monitor stock levels throughout service., • Ensure all bins are emptied and bar and stock areas remain tidy and organised., • Collect empty cups and clear customer areas during and after events., • Deliver excellent customer service by responding to requests promptly and resolving complaints professionally., • Adhere to and actively promote all venue policies, procedures, and service standards., • Follow all normal operating procedures, emergency evacuation procedures, and Challenge 25 policies., • Support Event Assistants and Duty Managers with general cleaning and upkeep of the venue during and after events., • Carry out any other duties appropriate to the level and responsibilities of the role. Experience Required: • Previous experience working in a bar, hospitality, events, or customer service environment is desirable but not essential., • Experience handling cash and card payments accurately., • Experience working in a fast-paced environment while maintaining excellent customer service standards., • Knowledge of responsible alcohol service and Challenge 25 procedures preferred., • Experience maintaining cleanliness, hygiene, and stock control within a hospitality setting is advantageous., • Flexibility to work evenings, weekends, public holidays, and shifts offered on an ad hoc basis. Skills & Competencies • Excellent customer service and communication skills., • Strong interpersonal skills with the ability to engage positively with customers and colleagues., • Ability to work efficiently under pressure in a busy events environment., • Ability to work independently and as part of a team., • Basic numeracy skills and confidence handling payments and stock., • Understanding of health, safety, and hygiene requirements within hospitality environments. Personal Attributes: • Friendly and approachable manner., • Positive attitude and strong work ethic., • Flexible and adaptable approach to work., • Calm and professional under pressure., • Enthusiastic and customer-focused., • High standards of cleanliness and presentation. Working Conditions • This is an ad hoc position with shifts offered based on business and event requirements., • Working hours will include evenings, weekends, and public holidays., • Standing for extended periods may be required., • Manual handling and lifting of stock and equipment may be required., • Fast-paced, customer-facing environment. Equal Opportunities Statement The organisation is committed to creating an inclusive environment and welcomes applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
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