DK Tools Ltd

Job Title: Product Trainer Location: Office based ROLE OVERVIEW: Join DK Tools Ltd in a pivotal role designed to champion product knowledge and training across the company. As the Product Trainer, you will be tasked with developing and delivering comprehensive training programmes that elevate the expertise of all staff members in our product range, including upcoming launches. Your insights and training will directly impact product development, sales effectiveness, and customer satisfaction. KEY RESPONSIBILITIES: · Product Expertise Development: o Maintain up-to-date knowledge of the entire product line and upcoming launches. · Training Programme Development and Execution: Design and implement a structured training programme for all employees, tailored to different departmental needs. Schedule and conduct regular training sessions, workshops, and seminars. New Product Testing and Feedback: Collaborate with product teams to test new products, Provide detailed feedback and suggestions for product improvements. Collaborate with production teams to ensure relevant product information is included on pack Sales Enablement: Equip the sales team with the necessary product knowledge and skills to enhance their sales pitches and customer interactions. Collaborate with Product & Marketing to create sales support materials like cheat sheets, product comparisons, and selling points. Customer Support Training: Train customer service teams on product features, troubleshooting, and FAQs to enhance customer support quality. Regularly review and update customer service training materials based on product updates and customer feedback. Content Creation for Marketing: Produce high-quality instructional and promotional videos that clearly communicate product usage and benefits to end-users. Collaborate with the marketing department to align video content with marketing campaigns and objectives. Collaborate with marketing to ensure key product information, features and benefits are reflected in marketing materials. Programme Performance and Metrics: Develop and monitor key performance indicators to assess the effectiveness of training programmes. PERSON SPECIFICATION - Knowledge, Skills & Behaviours: · Proven experience as a Product Trainer, ideally within the DIY tools or similar consumer goods industry. · Bachelor’s degree in Education, Business, Communication, or a related field. Relevant professional certifications in training or product management are a plus. · Strong presentation and communication skills, capable of effectively engaging and educating diverse audiences – in writing, verbal and comfortable being in front of a camera recording videos · Demonstrable experience in creating and managing training materials and programmes. · Technical proficiency in using technology and content creation tools for training purposes. · Excellent organisational skills, with a proven ability to manage multiple projects simultaneously and meet deadlines. COMPANY VALUES – What we look for · Trustworthy to do the right thing, even if it costs · Treat situations fairly, looking at the big picture inform decision making · Honesty in the way we deal with our colleagues and customers alike · Take pride & passion in our work to deliver quality and results · Take ownership to treat the business like it's our own · Treat everyone with respect, as you'd want to be treated yourself Challenge the status quo and drive continuous improvement.