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5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for an Assistant Reception Manager to join our Reception Team. The additional benefits are: - 33 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The responsibilities of the role of Assistant Reception Manager are: - Ensuring the smooth and efficient running of the reception area at all times. - Supervising the team and ensuring the highest standard of customer service is upheld at all times. - To uphold the rules of the club while engaging with members in a friendly, professional manner. The Experience & Qualifications required of the Assistant Reception Manager are: - Significant experience in a similar position is essential - Experience of working in a luxury boutique hotel, restaurant or private member’s club. - Ability to demonstrate and instill exceptional customer service standards The working hours: Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday. The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am. The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Assistant Reception Manager at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.
Are you a motivated sales professional with a knack for administrative tasks? Do you thrive in a dynamic work environment with a blend of remote and in-office work? If so, we have an exciting opportunity for you! Position: Admin/Sales Advisor Location: Chelsea, London (1 day in office, 4 days remote) Type: Full-Time Compensation: Competitive base salary + Commission About Us: We are a leading company in wellness industry committed to providing top-notch products/services to our clients. Our team values innovation, collaboration, and customer satisfaction. We're looking for a talented Admin/Sales Advisor to join our team and contribute to our ongoing success. Key Responsibilities: - Manage administrative tasks to ensure smooth daily operations. - Drive sales through effective client communication and relationship management. - Utilize CRM software to track and manage sales activities. - Collaborate with team members to achieve sales targets and business goals. - Provide exceptional customer service and resolve any client issues promptly. Requirements: - Proven experience in sales is essential. - Strong organizational and administrative skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. - Ready to start immediately. Perks: - Flexible working arrangements with 4 days remote and 1 day in our Chelsea office. - Attractive commission structure. - Opportunity for career growth and development. How to Apply: If you are ready to take on this exciting role and meet the qualifications, we want to hear from you! Please send a message directly to us with your CV and your availability for an interview, including the date and time you can come to our Chelsea office. We look forward to meeting you!
Personal Assistant (PA) to CEO Company: Naana Holistic Location: Remote Schedule: Monday to Friday, 9:00 am to 5:00 pm (with one hour paid break) Job Type: Full-time, Remote Salary: Competitive, with additional benefits including employee discount, commission, and work travel expenses covered Job Description: Naana Holistic is seeking a proactive and experienced Personal Assistant (PA) to support our CEO in managing their day-to-day activities efficiently and effectively. As the PA to the CEO, you will play a crucial role in ensuring smooth operations and providing high-level administrative support. Responsibilities: 1. Calendar Management: Coordinate and manage the CEO's schedule, including scheduling meetings, appointments, and travel arrangements. 2. Communication: Serve as the primary point of contact for internal and external stakeholders, handling correspondence, emails, and phone calls on behalf of the CEO. 3. Documentation and Reporting: Prepare and maintain confidential documents, reports, presentations, and other materials as required by the CEO. 4. Task Coordination: Assist in prioritizing and managing tasks, deadlines, and projects to ensure timely completion. 5. Travel Arrangements: Arrange travel logistics, accommodations, and itineraries for business trips, ensuring a seamless experience for the CEO. 6. Expense Management: Handle expense reporting and reimbursement processes for the CEO, maintaining accurate records and adhering to company policies. 7. Meeting Support: Provide logistical support for meetings, including preparing agendas, taking minutes, and following up on action items. 8. Special Projects: Support the CEO in various ad hoc projects and initiatives, demonstrating flexibility and adaptability to changing priorities. Requirements: - Previous experience as a Personal Assistant, Executive Assistant, or similar role supporting C-suite executives. - Exceptional organizational and time management skills, with the ability to prioritize tasks and multitask effectively. - Strong communication and interpersonal skills, with the ability to interact confidently with individuals at all levels. - Proficiency in MS Office Suite (Word, Excel, PowerPoint) and other relevant software applications. - High level of discretion and confidentiality, with a professional demeanor and integrity in handling sensitive information. - Proactive and resourceful mindset, with the ability to anticipate needs and take initiative to address them. - Flexibility to adapt to changing priorities and work independently in a fast-paced environment. Benefits: - Competitive salary - Employee discount - Commission opportunities - Work travel expenses covered Application Process: Interested candidates are required to undergo a trial shift to demonstrate their skills and suitability for the role. To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for the position. We look forward to welcoming a dedicated and talented individual to join our dynamic team at Naana Holistic.
Company Description We are looking for a so-positive-it's-infectious Receptionist to join us. Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts. Rondo: Our neighbourhood restaurant in middle-town Holborn with a focus on seasonal local British dishes, unsung ingredients and great wine. Headed up by chef Tristan Downes; this is the place you wish you had at the end of your street. La Cave: Our natural wine bar and bottle shop hidden underneath the streets of The Hoxton, Holborn. Come for a knockout curation of natural wine and seriously good snacks. Job Description What you'll do... Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures. Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float. Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures. Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures. Ensures all guests are quoted the correct rate as per the selling strategy and website. Ensure all telephone calls are answered as quickly and efficiently as possible. Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum. Report any maintenance issues to the correct department and check to ensure the work has been completed. Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. Ensure the Reception desk is clean, tidy and presentable at all times. You will be a member of the hotels’ crisis and fire teams. Qualifications What we're looking for... It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get shit done You have experience of Micros Fidelio Opera. You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What's in it for you... Competitive salary 28 days holiday (pro-rata) (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Company Description We are looking for a so-positive-it's-infectious Receptionist to join us at The Hoxton, Shoreditch. You will be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch. The Hoxton, Shoreditch – our first hotel – found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, and we’re bang in the middle of it, with 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn. Hoxton Grill: An all-day American restaurant in Shoreditch, East London - complete with cosy leather booths – serving American-inspired fare, many a Hox classic, natural wine, banging cocktails and an unmissable Sunday Roast. Llama Inn: A freewheeling, modern approach to Peruvian cooking, with an exciting menu of ceviche, small plates, sharing dishes, natural wine and standout cocktails at our rooftop Peruvian restaurant in Shoreditch. Job Description What you'll do... Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures. Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float. Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures. Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures. Ensures all guests are quoted the correct rate as per the selling strategy and website. Ensure all telephone calls are answered as quickly and efficiently as possible. Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum. Report any maintenance issues to the correct department and check to ensure the work has been completed. Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. Ensure the Reception desk is clean, tidy and presentable at all times. You will be a member of the hotels’ crisis and fire teams. Qualifications What we're looking for... It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What's in it for you... Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Senior Receptionist Starting date ASAP Required: - Good knowledge of Open Table and Guest Center - Experience in a Senior or Similar role - Team Player - Positive attitude - Good Timekeeper - Long-term Offered - Full time 5days a week 2days off - Around 35h to 40h - Shifts the earliest 7.15 the longest 23.00 - Service charge included - Pay every 4weeks - Guarantee amazing vibe in the team. If you like family support thats us Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a confident Senior Receptionist to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands. Benefits & Rewards: 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. 'Refer a Friend' bonuses. Career Development and Training, including Apprenticeships. Free food and drinks to the same standard that we serve our guests when you are working. Extra holiday allowance for length of service, up to 5 extra days after 5 years. You can take your Birthday as a day off - Guaranteed! Cycle to Work Scheme. Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as Senior involves providing a quick, friendly, and professional service at all times. You are able to confidently share your knowledge and recommendations of the menu to our guests and ensure they have the very best Ivy experience when they visit us. About you: You are positive and responsive to our guest’s needs and exceed expectations when it comes to service delivery. You are a team player who delights in being professional and well-mannered with both guests and team members. About us: We know how to have a good time – we love what we do. The key ingredient to our success is our dedicated, talented people – and we love nothing more than to help them to flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service. It’s the Ivy way. Please also attached your CV with application
Looking for a recruiter to join our busy Head Office. Description Do you have a background in recruitment? Do you want to develop your career and progress? We are seeking a Recruiter to join our busy housekeeping recruitment team helping the team recruit new talent for some fantastic hotels in London and throughout the UK; your role will see you advertising, sourcing candidates, attending recruitment events, interviewing candidates and liaising with various internal and external stakeholders. Maintaining an online and social media presence is an important part of the role; however, the personal touch is as important. You would, therefore, need to be outgoing, adaptable and willing to get out and meet people. Duties include: - Give support to the Head Housekeepers in different hotels in London with the recruitment process - Liaising with Clients in regard to requests for the housekeeping staff - Placing job adverts - Sourcing candidates using various methods, including internet advertising - Screening CVs for suitability - Interviewing candidates - through telephone, Skype or face-to-face interviews - Organising and attending recruitment-related events such as recruitment open days - Registering prospective candidates, including checking ‘Right to Work documentation - Assigning candidates to vacancies and updating Recruitment Database - Completion of any required paperwork and administration - Essential previous skills and experience: - Previous high-volume recruitment experience from within the hospitality industry - A distinct advantage of having experience as a recruiter for an outsourced housekeeping company - Great IT and Social Media skills - Excellent written and verbal communication skills - A professional approach which generates credibility and confidence from others - Highly organised with the ability to work effectively under pressure and meet deadlines - Innovative and capable of working on their own initiative in sourcing candidates We offer: - Competitive salary - 20 days holiday per annum + * days bank holiday and on extra days holiday per year worked (up to 5 years service) - Pension scheme - Career development opportunities under our Business Skills Academy Opportunity to work with a great team! NO AGENCIES PLEASE
Overview: We are seeking an experienced Business Support Manager to join our team. The ideal candidate will oversee the administrative operations of the company, ensuring efficiency and compliance with company policies along with sales administration matters. Duties: - Develop and implement administrative policies and procedures - Manage office supplies inventory and place orders when necessary - Coordinate office activities and operations to secure efficiency and compliance with company policies - Manage agendas/travel arrangements/appointments etc. for upper management - Manage phone calls and correspondence (e-mail, letters, packages etc.) - Support budgeting and bookkeeping procedures - Oversee the recruitment and onboarding of new employees, ensuring that they are appropriately trained, and their paperwork is completed accurately - Manage and maintain relationships with vendors and service providers. - Manage and response appropriately for any complaints received from the clients. - Ensure that quotations are sent to all new account enquiries as per management’s direction and within agreed timescales. - Manage invoices and maintain records. Requirements: - Proven experience in the similar role - Bachelors Degree (preferred) - Excellent time management skills and ability to multi-task and prioritize work - Attention to detail and problem-solving skills - Proficient in MS Office. Excellent written and verbal communication skills - Strong organizational and planning skills This is a full-time position offering competitive compensation. If you are a detail-oriented individual with excellent organizational skills, we encourage you to apply for this exciting opportunity. Job Type: Full-time, Permanent