Hotel•11-50 employees
Hiring with us since October, 2021
Pestana Chelsea Bridge Hotel & Spa is a 4* Hotel based in Battersea. The hotel has 217 bedrooms, spa with an indoor pool, one Bar and one Restaurant and 8 meeting rooms.
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We are looking for an experienced Waiter/Waitress to assist in the effective running of food & drink service in the hotel, with a focus on providing high quality service which is warm and welcoming, whilst acting in a safe, hygienic, and positive manner main responsibilities • Ensuring guests are served with food & drink products in a timely, courteous, and friendly manner, escorting them to the tables, providing table service, or through room service • Ensure that the quality and presentation of food and drink is of the highest standard, paying particular attention to the breakfast buffet, plated foods, events food & drink, foods served in the bar area and room service trays • Be aware of all products that are on sale in the department • Ensure the presentation of the bar, restaurant and meeting rooms is of a very high standard • Adhere to food and health standards • Identify special dietary needs • Build excellent rapport with customers, offering first-class service • To achieve and always maintain the highest levels of customer service to both external and internal customers At least 6 months of previous experience working in a similar busy, high-profile hospitality venue is mandatory. Sounds interesting? Apply now!!
We are currently recruiting for a Front Office Agent to join the team at Pestana Chelsea Bridge Hotel. The duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The Front Office Agent should also: - Smile and be welcoming - Ensure all guests receive a warm and courteous welcome at check in, rooming VIP’s as required - Ensure all procedures for revenue processing are adhered to at all times and any discrepancies are reported to management immediately - Maintaining open communication between all departments - Ensure a sufficient supply of change in the float, exchanging petty cash, foreign exchange and paid outs per policy and ensuring an accurate audit is completed before and after each shift - Ensure front desk filing is complete and accurate and that all records are kept fully up to date - Ensure that all front and back offices are kept clean and tidy - Maintain the highest personal standard of conduct, hygiene, appearance, uniform and posture at all times - Be fully aware, competent in and follow at all times hotel health & safety policy and procedures; departmental operational standards and procedures; customer service standards - To report for duty on time and on the days rostered
We are looking for an experienced Waiter/Waitress to assist in the effective running of food & drink service in the hotel, with a focus on providing high quality service which is warm and welcoming, whilst acting in a safe, hygienic, and positive manner main responsibilities • Ensuring guests are served with food & drink products in a timely, courteous, and friendly manner, escorting them to the tables, providing table service, or through room service • Ensure that the quality and presentation of food and drink is of the highest standard, paying particular attention to the breakfast buffet, plated foods, events food & drink, foods served in the bar area and room service trays • Be aware of all products that are on sale in the department • Ensure the presentation of the bar, restaurant and meeting rooms is of a very high standard • Adhere to food and health standards • Identify special dietary needs • Build excellent rapport with customers, offering first-class service • To achieve and always maintain the highest levels of customer service to both external and internal customers At least 6 months of previous experience working in a similar busy, high-profile hospitality venue is mandatory. Sounds interesting? Apply now!!
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What we will offer you: Great Service Charge Free staff meals Friends and Family rate at our Hotels 25% discount on all Food & Beverage And many more... If you find the pace and buzz of service is exciting and can work under pressure, please get in touch, we'd love to hear form you! As a member of the restaurant team at Hans Bar & Grill, you are the reason why our Guests keep coming back for more. Our Bartenders work part of a team to serve our Guests and create unforgettable experiences for them, exceeding expectations from breakfast right through to dinner, to ensure that every guest wants to return.
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