The Brougham

Hiring Restaurant Floor Manager Join Our Team and Deliver Exceptional Guest Experiences We are looking for a confident, proactive, and guest-focused Restaurant Floor Manager to lead our front-of-house team and ensure smooth, efficient, and high-quality service throughout every shift. The ideal candidate will have strong leadership skills, excellent attention to detail, and a passion for hospitality, ensuring that every guest feels welcomed, valued, and well looked after. Key Responsibilities • Floor Management: Take full responsibility for the restaurant floor during shifts, ensuring smooth operations and effective coordination of the front-of-house team., • Team Leadership & Performance: Lead, motivate, and support the team to maintain high performance, teamwork, and productivity throughout service., • Guest Satisfaction: Ensure every guest receives attentive, professional, and personalized service, promptly addressing feedback or concerns., • Greeting & Welcome: Ensure all guests are warmly welcomed, professionally greeted, and seated in a timely and organized manner., • Table Maintenance: Maintain excellent table presentation, cleanliness, and readiness, ensuring tables are reset promptly and consistently to the required standards., • Sequence of Service: Ensure the correct sequence of service is followed at all times, from the initial welcome and order taking through to food delivery, check-backs, and farewell., • Service Standards: Uphold and consistently reinforce restaurant service standards, ensuring attention to detail and a high level of professionalism across the team., • Shift Coordination: Monitor the pace of service, manage table flow, coordinate team sections, and ensure efficient communication between front of house and kitchen., • Problem Solving: Handle service challenges and guest complaints professionally, taking ownership and ensuring effective resolutions., • Standards & Presentation: Maintain high standards of cleanliness, organization, ambience, and overall restaurant presentation throughout the shift. The Ideal Candidate • Previous experience in a restaurant supervisory or floor management role., • Strong leadership and team management skills., • Excellent communication and interpersonal abilities., • A genuine passion for hospitality and guest satisfaction., • A good understanding of restaurant service procedures and standards., • The ability to remain calm, organized, and decisive in a fast-paced environment., • A proactive approach, strong attention to detail, and a hands-on attitude. What We’re Looking For Someone who leads by example, takes ownership of the floor, supports the team, and ensures that every service runs smoothly while delivering an outstanding guest experience. If you are passionate about hospitality, take pride in service excellence, and have the leadership skills to bring out the best in a team, we would love to hear from you. Position: Restaurant Floor Manager Location: Mayfair Salary: 40,000.00 + Tips Working Hours: 48 How to Apply: Send cv

Supervisor Wanted – Join Our Team! We are currently seeking a motivated and experienced Supervisor to lead our team and ensure smooth day-to-day operations. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys supporting both staff and customers. Key Responsibilities: • Oversee daily operations and ensure high standards are maintained, • Supervise, support, and motivate team members, • Handle customer inquiries and resolve issues professionally, • Assist with staff scheduling, training, and performance management, • Ensure compliance with company policies and safety regulations Requirements: • Previous supervisory or leadership experience preferred, • Strong communication and organisational skills, • Ability to work under pressure and make effective decisions, • A positive attitude with a hands-on approach What We Offer: • Competitive pay, • Opportunities for career progression, • Supportive and dynamic work environment If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you!

Dear Candidates! Looking for a wine enthusiastic Supervisor for our little team in Camden Town. A minimal wine knowledge is essential, but first hand we are looking for a great personality, who is • happy to interact with customers, • talk and upsell on wines, • have the physical presence to manage an energetic shift On the beginning is only 25-30 hours/week which can go higher as the business demands. We are opening at 4pm till 11pm weekdays, weekend is 12noon till 11pm. It's £13.50 an hour + service charge. Looking forward to hear from You!

We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Coffee Shop Supervisor to join our team at Suzette, our garden coffee shop in Victoria. Suzette is a welcoming coffee shop offering quality coffee, fresh food and a friendly, relaxed customer experience in the heart of Victoria. We are looking for the right person to join the team and help ensure the smooth day-to-day running of the coffee shop. You will be hands-on, supportive and able to lead by example while maintaining excellent standards of customer service. A good understanding of hospitality, great coffee and friendly customer service is essential. At Suzette, we aim to offer high-quality products and a warm, efficient service in a busy environment. As a Coffee Shop Supervisor, you will help ensure the coffee shop runs smoothly and that our guests consistently receive a high-quality experience. You will support the team during service, oversee daily operations and deal with customer queries or complaints professionally and effectively. Key Responsibilities: • Be passionate about great coffee, quality food, service and hospitality, • Ensure the efficient and smooth day-to-day running of the coffee shop, • Provide exceptional customer service and lead the team to do the same, • Support and motivate the team during busy service periods, • Prepare and serve high-quality coffee and drinks when required, • Ensure food and drinks are served to a consistently high standard, • Respond to customer queries and complaints quickly and professionally, • Open and close the coffee shop when required, • Maintain high standards of cleanliness, organisation and presentation, • Ensure excellent standards of personal hygiene, appearance and professionalism, • Monitor stock levels and assist with ordering and stock control, • Help reduce waste, control costs and improve overall efficiency, • Ensure food safety, health and safety procedures are followed at all times, • Help train and support new team members, • Maintain a clean, welcoming and well-organised coffee shop environment, • Work closely with management to continuously improve the customer experience Qualifications: • Previous experience in a supervisory role, preferably within a coffee shop, café or restaurant, • Barista experience and good coffee knowledge, • Strong customer service skills, • Good knowledge of food safety and hygiene standards, • Ability to work efficiently in a fast-paced environment, • Ability to multitask and prioritise effectively, • Strong communication and interpersonal skills, • Positive, proactive and hands-on attitude, • Reliable, organised and confident leading a small team Benefits • Cycle to work scheme, • Meals, • Company pension scheme, • Team events

• Greet customers politely as they enter the restaurant, • Open and Close the Venue, • Run day-to-day service, • maintain an up-to-date working knowledge of the menu items and daily specials, • explain the menu items in terms of preparation, ingredients and presentation, • be aware of allergy information on menu items, • answer inquiries about food and beverage items on the menu, • offer food and wine suggestions, • inform customers of special items not listed on the menu, • take food and beverage orders accurately including any special requests, • check customer's identification to ensure they meet alcohol legal age requirements, • check food orders with customers to ensure correctness, • input the order into POS System, • work with bartenders to fill beverage orders, • work with kitchen staff to process and expedite food orders, • pre-set table for the orders, • deliver and serve food at tables, • use established food handling and serving techniques, • ensure customers are satisfied with their food orders, beverages and service, • upsell food and beverage items throughout the meal, • monitor customer's needs and promptly handle requests, • handle customer complaints in a polite and professional manner, • maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills, • prepare and provide customers with accurate check for the meal, • process cash and credit card payments, • Prepare to-go boxes for customers, • re-set and prepare table for customers including decorations, condiments, napkins, utensils, • maintain a clean and organized service area, • dispose of trash according to established procedures, • perform any side-work as requested, • comply with safety, health and hygiene policies and procedures

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: • Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team., • Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture., • Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, point-of-sale systems, and business operations., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.