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• SCG Together

  

  Customer Experience Account Manager

  hace 4 días

  Hemel Hempstead

  Location: Hemel Hempstead Salary: £26,000 + OTE Hours: Monday – Friday, 9am – 5.30pm We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: • Support your customer base, managing and exceeding their expectations., • Identify and create opportunities that benefit your customers, • Performing account reviews, • Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate, • Handle both incoming and outgoing customer sales and service calls, • Create and manage cases in Dynamics CRM, • Work through call alerts, and check for signs of fraud, • Develop a good product knowledge to educate customers in alternative services. e.g. Mobiles, Connectivity, VoIP. ITaaS and Cyber, • Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved, • Handle general billing queries, • Understand & pre-empt competitor threats, • Use company reporting mechanisms to prioritise your daily/weekly actions, • Handle customer feedback and complaints both on the phone and in writing, • Assist other departments to resolve customer-based challenges Skills & Experience: • Customer service, Account management or Sales experience., • Excellent communication skills., • A proactive, positive (win-win) attitude., • Ability to recognise and pursue a sales opportunity, • Office 365 knowledge competency, • Proactive approach and ability to bring new ideas to the team., • Ability to forge lasting relationships with customers and partners., • Good time management skills and ability to prioritise workload. Benefits: • 21 Days’ holiday rising to 25 after 5 years of service, • Birthday off, • Childcare vouchers, • Employee mobile package, • Holiday Purchase scheme We Offer: • A competitive salary and bonus structure, • Full training, • Ongoing personal development, • A busy, fun working environment Benefits: • 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years, • Extra day off for your birthday, • Buy holiday scheme, • Employee Assistance Programme, • Free onsite parking, • Enhanced company sick pay, • Discounted retail vouchers, • Reduced gym membership, • Annual salary review, • SCG mobile benefit, • Employee referral bonus *Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

• GL Inc.

  

  Remote Customer Service Representative – Product Testing

  hace 10 meses

  Hemel Hempstead

  Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

• Portsmouth City Council

  

  Passenger Assistant - Portsmouth

  hace 1 día

  Hemel Hempstead

  Job Category: Support servicesRegion / Division: UK RegionLocation: PortsmouthWorking Hours: 0 DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. The Service The Integrated Transport Unit (ITU) transports approximately 650 pupils daily aged 2-25 years old to schools, colleges and contact centres. Some pupils have Special Educational Needs and some pupils are Looked After Children in the care of Portsmouth City Council. We use several different forms of transport - minibuses, wheelchair accessible minibuses and taxis. The majority of the pupils go to school in Portsmouth but some go further afield for instance Fareham, Stubbington, Waterlooville, and Southampton. We currently employ around 120 passenger assistants to help is deliver this service. What is the job? We maintain a register of Relief Passenger Assistants to cover for permanent members of staff who are absent either short or long term. We are looking for people to join our relief list who can work as and when required. You will be responsible for the child/children's behaviour, safety and general wellbeing during their journeys to and from schools, colleges and contact centres. You must ensure pupils are suitably strapped into vehicles and you will need to become familiar with the operation of specialist equipment, for example car seats, vehicle passenger lifts, ramps and wheelchair restraints in case of emergency. This is a job where you work mainly on your own as a representative of Portsmouth City Council. You will be working with a driver employed by one of our transport providers. The hours are primarily around school opening and closing times typically 08:00 - 09:30 and 14:30 - 16:15 term-time only. Occasionally some hours may be available at other times. Vacancies for permanent posts are generally filled from the register. How to apply To make sure your application is above the rest, please download the Job Profile below to ensure your application matches the requirements of the role. When completing your application you will be required to complete a personal statement, please give examples of your experience and any transferrable skills. Please align your answers with the points on the job profile. This is your opportunity to showcase yourself and your achievements. We look forward to speaking with you soon. Should you require any support in completing the application form please contact We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders. About Portsmouth City Council What we can offer you: Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: ___ Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and and vulnerable adults and expects all staff and volunteers to share this commitment. DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Every post is subject to PCC and Portsmouth Safeguarding Children Partnership safer recruitment procedures. Should you require any support in completing the application form please contact . or call the recruitment team on

• Linksap Europe Ltd

  

  Account Manager

  hace 7 días

  Hemel Hempstead

  Linksap - SAP Account Manager - April Start Date Linksap is a specialist IT recruitment business operating within the international SAP / IT ecosystem. Since our inception in 2015, we have grown to 40 employees and successfully placed over 3,000 consultants with 300+ clients (freelance and permanent) across Europe, the Americas, and MENA. With 2 – 3 new placements made daily across our contract and permanent divisions, we are recognized as a leading SAP recruitment partner. In 2024, after reaching £40m revenue, Linksap was acquired by Oxford Global Resources, creating new opportunities for our people to grow alongside a highly successful global organisation. The Opportunity Due to continued growth and increasing demand across our international client base, we are looking to hire ambitious SAP Account Managers for our Contract SAP Staffing Division. This is a role with a focus on business development and account management, but involving managing entire recruitment processes, offering genuine ownership, autonomy, and the chance to build long-term relationships with clients across a highly lucrative global market. Key Responsibilities • Generating new business leads, introducing the Linksap brand with clarity and purpose, then building and maintaining positive relationships with your client base., • Qualifying requirements effectively and servicing them utilizing our qualified resource team, who are a specialist team with an exclusive function to source and present the best profiles, allowing you to focus on client development., • Successfully negotiating commercial terms with clients and consultants, aided by Business Support and Directors., • Build and nurture long-term client relationships, acting as a trusted, strategic partner., • Own the client-facing recruitment process from CV submission through to offer management., • Build a strong understanding of client organisations, hiring strategies, and the wider SAP talent market. Your Skillset A background in recruitment, B2B sales, account management or in another client-facing commercial environment would be an advantage; however we are open to candidates from a variety of backgrounds and do not require previous recruitment experience. What matters most is attitude, drive, and the willingness to develop new skills. You are likely to be successful if you: • Are highly motivated by performance, progression, and earning potential., • Enjoy building long-term professional relationships., • Take ownership of outcomes and have a strong sense of accountability., • Thrive in an entrepreneurial environment that rewards initiative and commitment., • Are resilient, organised, and comfortable working in a fast-paced, performance-driven environment. Package and Benefits • Competitive base salary plus a highly rewarding, uncapped commission scheme., • Potential for quarterly base salary increases through our ‘Performing Quarter’ scheme, rewarding consistent target achievement., • Private health insurance and company laptop., • Regular incentives, team events, annual Christmas party, and sales prizes that reward high achievers., • Yearly ‘President’s Club’ trip - previous destinations were Barcelona, Dubai, Berlin, Madrid, Ibiza, Valencia, Miami, Mexico and Barbados. Why Join Linksap? • A tested and proven training and development framework, with structured 1-to-1 coaching from senior leadership to support long-term success., • Be part of an established business with a strong reputation, established client relationships, and a proven delivery record., • Exposure to a true global leader through our parent company (Oxford Global Resources) with decades of experience and a true industry-expert senior leadership., • Genuine ownership and autonomy, with contributions clearly recognised and rewarded., • Work alongside high-achievers, including multiple £1m billers and an expert team with over 150 years of combined SAP recruitment experience., • Modern 4,000 sq. ft. office with onsite parking, break-out areas, a pool table, and onsite gym & restaurant facilities., • Mature and well-organized CRM system and a modern tech-stack to facilitate success., • Strong record of internal promotion and progression with clear growth pathways as the permanent recruitment division continues to scale. Other Details • Smart-casual dress code., • In-office work based in our Hemel Hempstead HQ (hybrid working is an option for proven colleagues)., • Applicants must have the right to work in the UK. If you’re looking to develop a long-term career in recruitment within a supportive, high-performance environment, we’d welcome your application.

• Investigo

  

  Group Accounting Manager

  hace 20 horas

  Hemel Hempstead

  Reports to: Head of AccountingLocation: Hemel HempsteadOverview A key role within the finance function, the Accounting Manager will take ownership of technical accounting, statutory reporting, lease accounting (including IFRS 16), and tax compliance across the business. The role suits someone hands-on, detail-driven, and confident operating within a growing, evolving finance environment.Key ResponsibilitiesStatutory & Group Reporting • Prepare statutory accounts at both company and Group level, including full consolidations., • Take responsibility for quarterly Group reporting, ensuring accuracy and timeliness., • Oversee the external audit process and act as the key point of contact for external auditors.Technical Accounting, • Lead on all technical accounting matters, ensuring ongoing compliance with FRS 102 across the business., • Manage and maintain all aspects of IFRS 16 and lease accounting, including recognition, measurement, and ongoing updates to the lease portfolio., • Accurately account for FX contracts under both hedge and non-hedge accounting, selecting the correct treatment for each instrument.Controls, Systems & Process Improvement, • Assess and enhance internal financial controls, ensuring they are appropriat...

• Emirates

  

  Waiter / Waitress / Receptionist - Train as Cabin Crew

  hace 2 meses

  Hemel Hempstead

  Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

• BCD Meetings and Events

  

  Senior Entertainment Travel Consultant - UK, Iver, Office, EUROPE

  hace 2 días

  Hemel Hempstead

  We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today! Senior Entertainment Travel Consultant (Hybrid) Full time, Iver, United Kingdom As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on! As a Senior Entertainment Travel Consultant, you will * Search and confirm travel reservations for the customer * Have a strong understanding of a client travel policy and can consistently provide consultation to the customer * Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) * Provide the client with the required industry information, such as low fares, exchange costs, and penalties * Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement * Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported About you * Extensive Travel Agent experience * Working knowledge of the travel industry, policies, procedures, and processes * Advanced skills in GDS Sabre and Amadeus * Strong verbal and written communication skills in English About BCD Media & Entertainment We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice! About BCD Travel We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about ___. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of ___. You’ll be offered • Flexible working hours and work-from-home or remote opportunities, • Opportunities to grow your skillset and career, • Generous vacation days so you can rest and recharge, • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools, • Travel industry professional perks and discounts We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at #LI-Hybrid #LI-MN1

• Kensington Mortgages

  

  Customer Service Agent - Marlow, SL7 1YL

  hace 1 día

  Hemel Hempstead

  We're Hiring: Customer Service Agent Location: Remote UK residents only Start Date: 18th May 2026 Working Hours: Monday to Friday, 09:00 17:30 Salary: £26,000 per annum Benefits: 25 days holiday plus a fantastic range of benefits About Kensington Mortgages For over 25 years, Kensington Mortgages has been a leader in specialist mortgage solutions. We're committed to helping people secure mortgages when traditional lenders say no that's the Kensington Difference . As a wholly owned subsidiary of Barclays Bank UK PLC, we operate with integrity and excellence, fully authorised by the Financial Conduct Authority. Your Role As a Customer Service Agent , you'll be the voice of Kensington Mortgage Company (KMC), supporting customers over the phone with queries, complaints, and general mortgage assistance. From account opening to closure, you'll ensure every customer receives outstanding service. You'll handle a wide range of enquiries from payments and balances to redemptions making a real difference in our customers' lives. Key Responsibilities • Respond to inbound customer queries on topics such as payments, balances, interest rates, account updates, and terms., • Update customer records and process account changes accurately., • Investigate and resolve internal and external requests efficiently., • Prioritise workloads in line with service standards., • Ensure compliance with policies, procedures, and regulations., • Assess risk factors during daily tasks., • Identify opportunities for process improvements., • Experience in a telephony-based role within a regulated environment (financial services/mortgages preferred)., • Proven ability in a target-driven, customer-focused setting., • Excellent verbal and written communication skills., • Empathy and the ability to support vulnerable customers., • Strong problem-solving and objection-handling skills., • Confidence using Microsoft Office and navigating multiple systems while on calls., • A positive attitude towards change and adaptability. At KMC, our people are at the heart of our success. We foster a culture of professional growth and work-life balance. Our inclusive environment celebrates diversity in all its forms, ensuring everyone feels respected and valued. We are proud to be an equal opportunity employer, embracing differences in gender, race, identity, ethnicity, and sexual expression. Ready to Make a Difference? If you're passionate about delivering exceptional customer service and want to be part of a team that values your contribution we'd love to hear from you. Apply today and become part of the Kensington Mortgages family, helping us continue to make a positive impact in our customers' lives. Important Information • We're looking for candidates who can start remotely on Monday 18th May 2026, • To get the most from our training, please avoid taking annual leave during the first 7 weeks ., • All offers are subject to background checks, including DBS, credit, and Right to Work., • To use our digital Right to Work checks, you'll need a valid passport. Otherwise, you'll need to visit our Marlow, Buckinghamshire office to present ID.