NHS Professionals

Healthcare Security Officer / Enhanced Care Safety Officer Torbay and South Devon NHS Foundation Trust Torbay Hospital, TQ2 7AA Various shifts available - 07.00hrs – 19.00hrs and 19.00hrs – 07.00hrs Band 3 - £13.60 per hour Monday – Friday, Saturdays and nights £18.36, Sundays £22.99 The Enhanced Care Safety Officer (ECSO) is a vital role supporting the delivery of safe, high-quality, one-to-one or enhanced care for patients requiring increased observation due to mental health, cognitive, or behavioural challenges. You will work as part of the Enhanced Care and Security teams across the Trust to maintain safety, dignity, and a therapeutic environment for patients and staff. This is a challenging but rewarding role where no two days are the same. We’re looking for people who are kind, caring and compassionate, emotionally resilient, physically capable, and able to work calmly in high-pressure situations. In return, you’ll be making a meaningful difference to vulnerable patients every day. This is a temporary but ongoing placement with no set end date, providing a great opportunity for continued work and the potential for long-term engagement. Key Responsibilities · Respond to incidents involving distressed or challenging patients with professionalism and empathy. · Provide therapeutic engagement, de-escalation support, and maintain a calm, reassuring presence. · Carry out enhanced observations (Level 3 or 4) and ensure the safety of patients, visitors, and staff. · Conduct dynamic risk assessments and escalate concerns appropriately. · Accurately document observations, interventions, and incidents. · Collaborate with nurses, security, and mental health professionals as part of the multidisciplinary team. · Use radios, body-worn cameras, and adhere to Trust policies on confidentiality and safety. What We’re Looking For: Essential: • Significant experience in customer service or front-line roles., • Experience working in physically and mentally demanding environments (e.g., healthcare, security, emergency services)., • SIA Licence (Security Industry Authority) Door Supervision or Security Guarding., • Physically fit to meet the demands of the role, including interventions and extended periods on your feet., • Previous NHS or healthcare setting experience., • Training in safeguarding, therapeutic engagement, or trauma-informed care., • Physical Intervention (GSA), • Conflict Resolution & De-escalation, • Mental Health Awareness, • Safeguarding Adults & Children, • Enhanced Observation & Risk Awareness, • Equality, Diversity & Inclusion, • Trauma-Informed Care Approaches