JM Trading

A deputy manager is needed for our Edgware Road branch. You do not need any prior experience. However, they should be able to lead and communicate effectively. Multilingual abilities could be advantageous. Not necessary, however.

Job Title: Client Services Manager Salary: £49,000 per annum + Bonus Hours: 40 hours per week We are seeking a passionate and experienced Client Services Manager to join our dynamic team! In this role, you will manage client relationships, ensure exceptional service delivery, and drive client satisfaction. The ideal candidate must be bilingual in English and Mandarin, possess a strong understanding of Chinese culture, and have prior work experience in Singapore, Taiwan, Hong Kong, or Mainland China, particularly in real estate sales, education companies, or the banking/financial sectors. Key Responsibilities 1. Client Relationship Management - Develop and maintain strong, long-term relationships with clients, acting as their primary point of contact. - Proactively understand client needs, address concerns promptly, and deliver high-quality consultancy services. 2. Service Coordination and Delivery - Collaborate with internal teams, including admissions, marketing, and academic advisors, to coordinate and align client services. - Track service progress to ensure timely and efficient delivery that meets client expectations. 3. Client Feedback and Service Optimization - Gather and analyze client feedback to identify improvement areas and work with the team to implement enhancements. - Monitor and report on key performance metrics (KPIs), providing insights and recommendations to improve client satisfaction and service efficiency. 4. Cross-Cultural Communication - Leverage knowledge of Chinese culture to communicate effectively and build trust with clients. - Act as a cultural bridge to enhance understanding and collaboration in a multicultural environment. Requirements 1. Language Skills: Fluency in both English and Mandarin, with strong written and verbal communication skills. 2. Cultural Understanding: In-depth knowledge of Chinese culture and the ability to work effectively in cross-cultural settings. 3. Work Experience: Minimum of 3 years of relevant experience, preferably in: - Real estate sales - Education companies - Banking or financial sectors 4. Organizational Skills: Proven ability to coordinate and collaborate with multiple teams to achieve objectives. 5. Customer Service Mindset: Strong responsiveness to client needs with a proactive problem-solving approach. What We Offer - Competitive salary (£49,000 per annum) - Performance-based bonus - Opportunities for professional development and career growth - A collaborative and multicultural work environment If you are passionate about delivering exceptional client services and want to make a positive impact, we encourage you to apply! How to Apply: Submit your CV explaining why you're the perfect fit for this role. We look forward to welcoming a new Client Services Manager to our team!

ABOUT US: NOTTO is London’s newest and most exciting pasta restaurant, launched in Autumn 2023. We truly believe that pasta has the amazing ability to deliver great eating pleasure, that moment when you eat something and realise, that is the best thing you have EVER eaten, and we want to share that with everyone! . WHAT WE LOOK FOR: We are looking for an ambitious Supervisor that is passionate about hospitality and wants to progress their career with a growing brand. The right candidate has a passion for leading a team through guidance and training. You should have passion for leading/supporting teams and good hospitality. This is a service based role, you will be supporting the Restaurant Manager, leading the service when the RM and GM are off. The Supervisor will be in charge of Ordering / stock management, Opening and Closing. And most importantly maintaining service to a high standard! WHAT WE DO FOR YOU: - Strong career growth opportunities. Huge investment in training and development with qualifications across wine, food safety and an individual training programme to help you reach the next stage of your career with us. - Guidance and support from and industry leading General Manager and Ops Manager - A balanced work life – we know how important personal time is and this is reflected in our weekly staff schedules - Regular 1:1’s with the General Manager and Restaurant Manager, as a way of checking in with you - High quality and freshly prepared team meals whilst on shift - Cost price wines from our wine list - 50% staff discount for you and up to 3 of your family or friends (food only) - You and your partners birthday (if you have one) off each year - 28 days holiday per year plus one extra day paid holiday each year you work with us (up to 5 years). - Generous refer a friend scheme - We are passionate about providing an environment that encourages learning and growth, and we reward team members who meet and exceed our standards of success. We are committed to taking care of our entire team through the opportunities that open up as a result of your hard work and commitment to your role. - Job Types: Full-time, Permanent - Pay: £15.38 per hour - Benefits: - Company events - Discounted or free food - Referral programme - Store discount - Flexible language requirement: - English not required - Schedule: - 10 hour shift - 12 hour shift - 8 hour shift - Work Location: In person

Job Overview: Northcote Saviour is looking for a motivated and experienced Bar Supervisor to join our dynamic team. As a key member of the leadership team, you’ll help ensure smooth day-to-day operations, deliver exceptional customer service, and support the management team in creating an unforgettable guest experience. Key Responsibilities: • Team Leadership: Supervise and support the bar staff, ensuring high standards of service, professionalism, and teamwork at all times. • Operations Management: Oversee bar setup, stock control, and cleanliness, ensuring compliance with health and safety standards. • Customer Service: Provide a welcoming and engaging atmosphere, resolving any issues promptly to maintain guest satisfaction. • Staff Training: Assist in onboarding and training new team members, promoting skill development and ongoing training programs. • Inventory Control: Monitor stock levels, place orders, and manage deliveries to maintain smooth bar operations. Skills and Experience Required: • Proven experience in a supervisory or senior bar role within a busy hospitality environment. • Strong leadership and organisational skills with the ability to motivate a team. • Excellent communication and customer service abilities. • Knowledge of cocktails, wines, beers, and spirits, with the ability to train others. • Experience in cash handling, stock management, and health & safety compliance. • Ability to work flexible hours, including evenings, weekends, and holidays.

Great teams require strong leadership and the security that comes with an organised, fair and predictable management environment. Mamuśka! Polish Kitchen and Bar has a great team, an amazing location, a kitchen that can cook circles around anyone in the area, a fabulous cocktail selection, solid financial backing and a senior management team that is communicative, supportive, professional and fun! The one element we are missing is a General Manager that can lead on Operations and help us secure our regained reputation for fast, friendly and professional service while making sure the trickier aspects to operating a 250-cover venue are handled, keeping the MD free to secure new locations. We require a mature professional who can tighten up the operation, control labour costs and move the business forward. Requirements: Proven track record managing large teams (from the front, hands-on), financial acumen, great people skills and customer service ethos, superior training ability and ability to push multiple initiatives forward within an agreed timeframe. Rewards: Great earnings including a set agreed percentage of service charge, bonuses for hitting realistic targets, loads of support from above and below, clear direction and career advancement are all on offer as you share in the thrill of opening new markets, product lines and locations!

About the job Company Description We are looking for a passionate Restaurant General Manager to be part of our team for The Hoxton, Shepherd’s Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush. Job Description What you'll do... Reporting to our Director of F&B you will be responsible to provide a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. Lead a large, dynamic FOH team Drive innovation and create a culture of service excellence Have a firm grip on the costs of the restaurant, from labour through to always striving to find efficient solutions whilst maintaining the quality and integrity of the product Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you for leadership. Qualifications What we're looking for… Ideally 2+ year experience in a similar Restaurant Manager role in a busy, bustling environment Proven track record managing a large FOH team A true passion for service whilst maintaining the integrity of our brand standards Managerial skills to achieve budgeted KPI’s in labour, COS% and OPEX Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together, we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information Whats in it for you.... Competitive salary 25 days holiday (plus bank holidays), pension and life insurance Hox Hero and Nifty fifty rewards for going the extra mile and living our values Food on us during your shift Enjoy a free night at The Hoxton and a meal for two when you first start with us Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Time off to volunteer with one of our partner charities An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! Pay if forward, refer a friend and get a bonus on us Department: F&B Management The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Inspired by the grand cafés of Mittel Europe, The Delaunay is an all-day café restaurant located near Covent Garden. Why work with us as a Maitre D/Reception Supervisor: - Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development. - Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes. - Discounts on gym memberships, retail and travel. - Industry supplier trips as well as access to masterclasses and workshops. - Enhanced Maternity and Paternity. - Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally. - An additional day's holiday every year, for your first five years. - Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme. - Access to English lessons. The role of Maitre D/Reception Supervisor: - Supervising the reception desk within our busy classic style restaurant. - Ensuring all guests are acknowledged and greeted warmly upon arrival. - Engaging in conversation with guests and assisting them to their allocated tables. - Managing the flow of the restaurant, including turn times. - Overseeing the duties of the Restaurant Receptionists. - Handling telephone enquiries and bookings. What we're looking for in a Maitre D/Reception Supervisor: - Previous experience as a Reception Supervisor or Senior Receptionist - Is warm and genuine with people, is naturally hospitable and able to engage with anyone - Is well-presented with an excellent command of English, both verbal and written - Will be proactive and respond quickly to the needs of guests and colleagues - Experience of SevenRooms or Open Table would be beneficial - Holds eligibility to live and work in the UK Expected earnings from £16.96 per hour The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument. We promote from within - investing in our people and developing them to become the leaders of tomorrow. The Wolseley Hospitality Group is based on a foundation of values which we are all proud to commit to. > > > > > > **We create Places where People feel they Belong.** £16.96 - £17.50 / hour

About the job Company Description We have always done coworking... Since 2006 The Hoxton has been home to laptop savvy workers making use of super-fast Wi-Fi and comfy sofas as they hustle away in a place that feels like home. So, it feels only natural for us to take our love for great experiences and create a space that offers everything you need to do your (other) day job or take over the world, in our stylish and comfortable surroundings. Working From opened its doors in Feb 2020…. There’s something for everyone. Think hot-desking, open studios, dedicated offices, events & wellness spaces, a member café & bar and a stimulating events programme – all with stunning views over the Thames. Job Description What you will do… The General Manager is responsible for all aspects of maintaining an efficient, safe, and profitable Workspace whilst focusing member experience and engagement, leading the team to support in delivering on expectations. What you can expect as our GM : You will be responsible for the strategic overview of the business and be involved in the Brand and PR led initiatives. Oversee the operation on the ground and report directly into the Hotel General Manager. You will be the first point of contact with the key members of the team to ensure operational sales targets and retention levels are being achieved and assist in the process of membership sales as and when required. You be will responsible for achieving financial targets, forecasting monthly revenue, and reporting on month end performance. Attend Hotel Operational meetings as and when required and work closely with the Hotel team on crossover operations and building specific systems. Work closely with the Brand team to assist in developing and programming a social events calendar for our members. Lead by example by setting the standard for team members Monitor the team members and WF member satisfaction, taking action to correct and direct when needed Oversee the development and maintenance of quality service standards by conducting ongoing evaluations, working with the maintenance manager and team Ensure Standard Operating Procedures and encourage training and development for all team members Maintain an appropriate level of involvement with local arts and cultural communities to help cultivate relationships that are on brand and promote our mission. Develop accurate and aggressive short and long term financial objectives that are consistent with company goals. Prepare financial reports for management that clearly explain operational effectiveness, trends and variances. Establish and maintain a progressive culture with support of the People & Culture Team Keeping team members motivated and engaged. Oversite of day-to-day operations of the facility, ensuring that all departments are functioning at high level, ensuring 360 degrees of hospitality to all members. Identify and help establish and execute marketing, sales, and operational objectives producing results that exceed business expectations. Helps to plan and organizes the work of different departments within the space. Works with Senior Leadership Team to create new Strategies to promote and execute on brand objectives. Maintain a high member service focus by approaching your job with the needs of the members in mind. Qualifications What we are looking for … A well versed General Manager with minimum 2 years experience in the role or similar, to focus on revenue generation, profit and capital projects. You will need to have experience of managing a team including developing talent, with great people management and communication skills. For this position an awareness of financial processes including invoicing and P&L’s MS Office, in particular Word and Excel is required. Someone who will make a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both members and colleagues. You are decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done.) You are motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance You are flexible, responding quickly and positively to changing environments. You are ready to develop a profitable business that aims to design and deliver a series of experiences, spaces and amenities conceived to attract, inspire and support entrepreneurs Additional Information What’s in it for you… A competitive salary 25 days holiday (and bank holidays), eligibility to take part in the company discretionary bonus scheme, pension, private medical and life insurance. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!). Enjoy a night at The Hoxton and a meal for two when you first start with us Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s Ok not to be OK; Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more. Treat yourself with lots of retail & hospitality perks through our partners. Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with Shelter From The Storm Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Management The company Honest & Flexible Since 2006 the comfy sofas at The Hoxton have been the unofficial workspace of choice. So, after years of welcoming laptoppers into the lobbies it made sense to take everything we’d learned, step it up a level and launch a co-working space. The idea was simple – offer a place with all the best bits of The Hoxton’s lobbies with a few more work-friendly factors and office features, for a relaxed workspace that feels like home.

We are looking for someone great to lead up our team in Soho, As head of the table, you will be responsible for delivering excellent service to our dine-in customers but also able to manage high volume of delivery and take/away orders. You also must be a team player and lead by example We are proud of what we do and we expect the same from our team. You will need: - to be flexible and have previous experience in customer-facing role - Understand P&L's - Stock control - Managing the team hiring and firing. - Work in tandem with the head chef. - be an excellent communicator and good at managing a team - be able to work under pressure - positive and friendly attitude - knowledge of food and drinks service There is also a £6k bonus scheme for reaching targets. We offer supportive and fun working environment with loads of career opportunities.