Commercial Operations Manager
2 hours ago
London
ABOUT RATED PEOPLE At Rated People, we’re proud to be the UK’s leading online marketplace connecting homeowners with skilled local tradespeople. With more than 10,000 tradespeople across the country covering 200+ trades, we make it easy for homeowners to find trusted professionals—and for tradespeople to grow their reputation and business. We’ve been doing this for almost 20 years, and 95% of work booked through our platform is rated 4 stars or higher. We’re all about building trust, streamlining the process, and helping both sides get the job done right. THE ROLE A new role here at Rated People, a Commercial Operations Coordinator supports the smooth delivery of sales operations and customer onboarding, helping our teams drive engagement, retention and growth. Working closely with Sales, Account Management and other internal teams, you’ll ensure operational excellence, accurate reporting and outstanding customer experiences throughout the lifecycle. Sales Operations & Reporting • Track, monitor and report sales performance and key metrics to management. Maintain visibility of team KPIs and escalate performance gaps early., • Help maintain pipeline and account hygiene across systems and tools, ensuring account data is accurate and up to date., • Support monthly forecasting, account mapping and loyalty or engagement initiatives., • Prepare and distribute agreed reports in advance of effective dates., • Partner closely with management to ensure the team follows daily routines, sales processes and strategic objectives., • Administration & Order Management, • Provide Support and assist with processing customer orders, quotations and contracts accurately and on time., • Ensure all outstanding orders are fulfilled and invoiced each month., • Maintain sales documentation, manage renewal cycles, prepare quotations and support retention activities., • Customer Engagement & Coordination, • Act as the liaison between Sales and other teams such as Marketing, Customer Success, Finance and Product., • Provide ad-hoc customer support, resolving issues promptly within business policies and standards., • Attend customer review meetings and support quarterly business reviews (QBRs)., • Identify and generate incremental business opportunities through strong relationship management and upsell awareness., • Support the rollout of new plans, customer journeys and engagement programs., • Team Collaboration, • Support team meetings and “buzz” sessions to maintain engagement and communication., • Work closely with management to ensure consistent execution of daily routines, follow-ups, processes and playbooks., • Monitor adherence to operational standards and highlight areas requiring training or correction., • Help coordinate onboarding and training for new team members., • Provide cover and support for colleagues when needed, ensuring continuity of service., • Encourage a culture of accountability, structure and continuous improvement. Skills & Experience • Proven experience managing customer relationships in a pre- and post-sales environment (onboarding, customer success, or account management)., • Strong understanding of sales processes and customer success principles., • Excellent verbal and written communication skills., • Highly organised, detail-oriented and able to manage multiple priorities., • Analytical mindset with the ability to interpret data to drive decisions., • Proficient in Microsoft Office (especially Excel) and CRM systems., • Collaborative, proactive and adaptable with a commercial mindset. Don’t be put off if you do not meet 100% of the skills and experience - far more important to us is an inquisitive mindset, willingness to learn and a can-do attitude. WHAT CAN WE OFFER YOU? We’re proud to offer an environment perfect for creativity, fun and sharing ideas. We offer a competitive salary and a generous range of benefits: • Hybrid working (2 days per week in our Shoreditch office), • 25 days’ holiday (plus one day for every year of service, capped at 30 days), • Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs, • Private medical insurance (including mental health and virtual GP), • Enhanced Parental leave, • Cycle to work scheme, • Life assurance, • Travel loans, • Enhanced parental leave policy Apply Here:
Lucy A.Active 2 hours ago
