Brasier Freeth en Home Park Mill Link Road - Está contratando ahora

GP receptionist

hace 6 días

$24784 anual

Kings Langley

Location: Kings Langley Contract: Temporary Salary: £12.71 Job Purpose The GP Receptionist with triage experience plays a vital frontline role within the practice, providing high-quality administrative and patient-facing support. The post holder will act as the first point of contact for patients, using care navigation and triage skills to ensure patients access the most appropriate healthcare service in a timely and safe manner. Key Responsibilities Patient Reception & Communication Act as the first point of contact for patients attending the practice, in person and via telephone Provide a professional, friendly and empathetic service at all times Manage high volumes of calls efficiently while maintaining confidentiality Handle sensitive and potentially distressed patients with care and discretion Triage & Care Navigation Use agreed triage protocols and care navigation principles to assess patient needs appropriately Signpost patients to the most suitable service (GP, nurse, pharmacist, ANP, physiotherapist, social prescriber, urgent care, or external services) Support clinical staff by prioritising appointment requests and urgent queries effectively Accurately document patient requests and outcomes on the clinical system Appointments & Administration Book, amend and cancel appointments in line with practice policies Manage GP, nurse and clinic templates efficiently Process repeat prescriptions in accordance with practice procedures Register new patients and update patient records accurately Scan, code and file clinical correspondence Support clinical and administrative teams with general admin duties as required IT & Systems Use clinical systems such as EMIS Web / SystmOne (or equivalent) confidently Maintain accurate patient records in line with GDPR and data protection regulations Use Microsoft Office and practice systems as required Team & Practice Support Work collaboratively with GPs, nurses and the wider practice team Contribute to a positive, supportive working environment Follow all practice policies, procedures, and standards Participate in training, meetings and service improvements Skills & Experience Essentiald Previous experience as a GP Receptionist or in a primary care setting Demonstrable triage or care navigation experience Excellent communication and interpersonal skills Ability to remain calm and professional in a fast-paced environment Strong organisational skills and attention to detail Good IT skills and confidence using clinical systems Understanding of patient confidentiality and GDPR Desirable Care Navigation / Active Signposting training Experience using EMIS Web or SystmOne Knowledge of services and referral pathways Customer service or healthcare administration qualification Personal Attributes Professional and approachable Resilient and adaptable Empathetic and patient-focused Able to prioritise and manage workload effectively A strong team player with a proactive attitude Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website