Calibre International

Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

Garden Maintenance Operatives Required (4-Month Contract) Start Date: Immediate (within the next week) Location: Islington, London MCS Contract Services Ltd is starting a 4-month garden maintenance programme focused on clearing and restoring overgrown gardens. We are hiring reliable and hardworking operatives to join our team. Two Types of Roles Available: We are recruiting for both drivers and non-drivers: • Drivers (Preferred) £14.00 per hour - Must hold a full UK driving licence, • Non-Drivers £13.25 per hour - No driving licence required Please clearly state in your application whether you are a driver or non-driver. Key Responsibilities: • Cutting back heavily overgrown gardens, • Lawn mowing and general garden maintenance, • Using hedge trimmers, strimmers, and similar equipment, • Working efficiently across multiple sites to a high standard, • Requirements, • Previous gardening or grounds maintenance experience preferred, • Ability to safely use gardening equipment, • Reliable, punctual, and able to work as part of a team, • Full UK driving licence (drivers only), • Pay & Terms, • Paid monthly via bank transfer, • One week held in hand (paid at the end of the contract) This role is based in Islington, London, so please only apply if you can easily travel to this area. If you're interested in joining a professional and well-established company, we’d like to hear from you.

Gleam Group – London Pay: £15.00 per hour Start: Immediate Gleam Group is a professional cleaning company. We do not just "tidy." We provide high-end deep cleans for letting agents and property managers across London. We are looking for perfectionists to join our team. Strict Requirements Do not apply if you do not meet all of these points: Our Standards: No Cutting Corners We expect a "flawless" finish on every job. This means: What We Offer How to Apply We only hire serious, top-rated cleaners. Please message us now with: 1. A summary of your experience in end-of-tenancy/deep cleaning., 2. Why you are a "perfectionist" who never cuts corners., 3. Confirmation that you own your own vehicle. Gleam Group: We deliver perfection every time.

Join the team behind one of London’s newest 5-star luxury hotels. We’re looking for reliable, detail-driven Room Attendant's to help deliver exceptional guest experiences from day one. What we offer: • £15.13 per hour, • Paid training, • Flexible working hours, • A supportive, professional environment in a luxury setting What we’re looking for: • Experience in a 5-star hotel is preferred, • Right to work in the UK is essential, • A positive attitude and commitment to high standards This position is only suitable for applicants who are available to work FULL TIME. If you’d like to be part of a growing team and start (or elevate!) your career in luxury hospitality get in touch today. Only applicants with previous experience will be contacted.

Full Job Description: Immediate start available. We are hiring experienced cleaners to join our fast-growing team. Work includes Airbnb turnovers, end of tenancy cleans, and general residential cleaning. We are looking for people who take pride in their work and can maintain high standards consistently. Pay: • £13–£18 per hour (depending on experience and job type), • Weekly pay, • Opportunity to earn more with regular work What We Offer: • Flexible schedule – choose your availability, • Consistent, ongoing work, • Variety of jobs to keep work interesting, • Support from a growing company Requirements (READ BEFORE APPLYING): • Previous cleaning experience is required, • Must have high attention to detail, • Reliable and punctual – no last-minute cancellations, • Able to work independently and follow instructions, • Must be responsive on phone/messages Role Responsibilities: • General house cleaning, • Airbnb turnovers (bed making, staging, restocking), • End of tenancy deep cleaning, • Delivering high-quality results every time, • Reporting damages or issues How to Apply: Apply now for a fast response. To be considered, include: • Your cleaning experience, • Your availability, • Your location Shortlisted applicants will be invited for a paid trial shift.

💰 Salary: £14 per hour 📍 Location: Sir Devonshire Square, City of London 🕒 Working Hours: 40 hours per week (5 shifts across Monday to Sunday) Welcome to Sir Devonshire Square – a bold, beautiful boutique hotel just steps from Liverpool Street Station. We are the UK’s first hotel from Sircle Collection, the Dutch lifestyle brand known for turning up the charm in Europe’s coolest neighbourhoods. We are now looking for a Room Attendant who brings positive energy, an eye for detail, and a genuine love for making spaces shine. What You Can Look Forward To 🟠 Extra time for you – Take up to 3 bonus days off every year (your birthday, moving day, and flex day) 🟢 Mind & body perks – Free fitness classes and a supportive environment 🟡 Financial wellbeing – Enhanced sick pay, retail discounts, and great rates on stays across our hotels 🔵 Feel-good moments – Paid volunteer day and regular team socials 🔴 Room to grow – Brilliant learning opportunities and career pathways across the UK and Europe Your Role as Room Attendant Clean and reset guest rooms to the highest standard, with care and consistency Ensure all room amenities and supplies are replenished and looking their best Spot and report maintenance issues quickly to keep things running smoothly Deliver friendly, helpful service Keep our housekeeping spaces tidy and well-stocked What We Are Looking For Previous housekeeping or cleaning experience is a preferrable A strong work ethic and real pride in doing things well Comfortable with physical work – this is an active, hands-on role that keeps you moving Flexibility to work mornings, evenings, weekends, and public holidays A warm, respectful attitude towards guests and team members alike Not sure if your experience ticks every box? That is okay. If this role excites you and you are eager to learn, we would love to hear from you. Our Hiring Journey Quick 15-minute call with People & Culture Meet our Housekeeping Manager If it feels like the right match, we will send you an offer Ready to Bring a Sparkle to our Rooms the Sircle Way? Apply now and help us create stays to remember. We are proud to be an equal opportunities employer. If you need adjustments to the process, we are here to help. Please note: You must have the right to work in the UK, as we are currently unable to sponsor visas.

Post: Cleaner, Part-time, Permanent Responsible to: Head of Operations & Visitor Experience Hours of work: 20 hrs per week (four or five shifts each week including evenings and weekends) Remuneration: £14,705 This position is paid hourly through our PAYE payroll only Our Mission is to curate, support and facilitate people and ideas that make ethics matter in the world. Role Working in a team of two, the cleaners work in the Operations & Visitor Experience department reporting to the Head of Operations & Visitor Experience. They will ensure that the whole premises are presented to a high quality at all times by establishing a regular routine of cleaning throughout the building before, during and after events. In addition, routine deep cleaning needs to be established on a periodic cycle for areas that require such treatment. The Venue Conway Hall is a grade II listed building in Central London consisting of five separate event spaces and offices. The largest of which being the Main Hall capable of hosting up to 400 visitors across two floors. In addition to our regular programme of lectures and concerts we also operate as a private hire venue hosting Conferences, Meetings, Lectures, Concerts, Workshops, Wedding receptions, filming and more. Key tasks • Follow a cleaning schedule across offices, the library and hire spaces, with any additional cleaning to be agreed., • The entrance from outside the building through to the foyer of Conway Hall is to be immaculate, in terms of its appearance and cleanliness, at all times, with attention to detail given to all surfaces and a systematic cycle of ‘deep’ cleaning given to inaccessible or ‘problem’ areas., • Being a keyholder and bearing responsibility for locking and unlocking the building safely., • Managing waste and liaising with the Operations Manager and Duty Managers on any issues around collection, or general operations waste management., • Liaising with the Operations Manager and Duty Managers to ensure adequate supplies of cleaning and washroom materials. Other • Comply with Conway Hall’s policies., • Undertake training, as required., • Any other reasonable duties as required by the Head of Operations & Visitor Experience. Person Specification Essential Criteria • Attention to detail, and a conscientious attitude to work., • Understanding or willingness to learn health and safety protocols around storing and using cleaning materials., • Understanding or willingness to learn how to manage risks, including slip hazards, manual handling, or working at height., • Ability to work independently and as part of a team, • Understanding of building security concerns, managing keys and maintaining a secure environment., • Desirable experience/skills, • Cleaning a public building, • Lone working experience, • Permission to work: You will need to provide evidence that you have the necessary permission to work in the UK. Terms Hours: To suit the needs of the business. Some evening and weekend working will be required. By mutual agreement, more hours may be available to support busy events, or to cover gaps in the front of house rota, paid as overtime on an hourly basis. Holidays: Pro rata 24 days per annum, plus one week over the Christmas holiday period, (all based upon 20 hours per week). Probation period: Three months Pension: An optional stakeholder pension scheme is available. Employee contribution of 3% is matched by 5% from the employer. Job Types: Part-time, Permanent Work Location: In person Applications close Thursday 23rd April with Interviews planned to take place on Wednesday 29th April

We are looking for high energy room attendants to quickly turn over rooms at the highest standard.