SMR Facilities Management

Responsible for the hotel bedrooms linen, linen trolleys, linen cupboards, guest requests and collection and disposal of rubbish. The role of a Linen Porter is a practical and manual job which includes bending, carrying, standing and pushing/pulling equipment. ESSENTIAL SKILLS / PREVIOUS EXPERIENCE Ability to carry out manual tasks Close attention to detail Flexibility to work variable shifts Ability to work alone and in a team Hardworking, honest and reliable Excellent customer service skills Ability to work under pressure Strong organisational skills Excellent communication skills Confident, professional and welcoming personality Respect for guests’ privacy Polite and helpful manner when dealing with guests and team members

Job Summary We are seeking a dedicated and enthusiastic Server to join our dynamic team in a fast-paced environment in a boutique hotel in East Putney. The ideal candidate will possess a passion for hospitality and demonstrate exceptional guest service skills. As a Server, you will be responsible for providing an outstanding dining experience by taking orders, serving food and beverages, coordinating with chefs and ensuring customer satisfaction throughout their breakfast. Responsibilities Greet guests warmly and provide them with menus Take food and drink orders accurately and promptly Upsell menu items to enhance the dining experience Ensure food safety standards are met during food preparation and service Serve food and beverages in a timely manner while maintaining high presentation standards Respond to guest inquiries and resolve any issues or complaints efficiently Collaborate with kitchen staff to ensure smooth service flow Maintain cleanliness of the dining area, including tables, chairs, and utensils Assist in training new staff members as needed Skills Previous experience in a hotel or hospitality setting is preferred Strong knowledge of food safety practices Ability to upsell menu items effectively Basic culinary skills for food preparation tasks Excellent time management skills to handle multiple tables efficiently Proficient in basic maths for handling bills and payments Outstanding guest service skills with a friendly disposition Familiarity with kitchen operations and teamwork Job Types: Full-time, Zero hours contract

Responsibilities: Are you a physically capable and reliable individual with a passion for events? Join our team as an Event Logistic Staff member and play a key role in bringing unforgettable experiences to life! Load, unload, and transport heavy event equipment, furniture, and supplies, including items weighing up to 75 lbs. Set up and break down event spaces, which may involve rigorous physical activity. Manage inventory and ensure the proper handling and storage of all event materials. Collaborate with a team to facilitate smooth event operations from start to finish. Provide exceptional customer service to clients, vendors, and attendees as needed. Qualifications: Must be able to lift up to 75 lbs frequently and perform heavy lifting throughout the workday. Demonstrated ability to work in a fast-paced, physically demanding environment. Strong work ethic, attention to detail, and problem-solving skills. Previous experience in event logistics, warehousing, or a related field is advantageous. Ability to work flexible hours, including weekends and evenings, as events require. If you are ready to take on a challenging and rewarding role in event logistics, we want to hear from you! Job Types: Full-time, Part-time, Zero hours contract Pay: £12.21-£12.50 per hour Expected hours: 20 – 40 per week Flexitime Schedule: Monday to Friday Weekend availability Application question(s): Mention your right to work in the UK Are you able to commute to

Job Summary We are seeking a dedicated and enthusiastic Server to join our dynamic team in a fast-paced environment in a boutique hotel in East Putney. The ideal candidate will possess a passion for hospitality and demonstrate exceptional guest service skills. As a Server, you will be responsible for providing an outstanding dining experience by taking orders, serving food and beverages, coordinating with chefs and ensuring customer satisfaction throughout their breakfast. Responsibilities Greet guests warmly and provide them with menus Take food and drink orders accurately and promptly Upsell menu items to enhance the dining experience Ensure food safety standards are met during food preparation and service Serve food and beverages in a timely manner while maintaining high presentation standards Respond to guest inquiries and resolve any issues or complaints efficiently Collaborate with kitchen staff to ensure smooth service flow Maintain cleanliness of the dining area, including tables, chairs, and utensils Assist in training new staff members as needed Skills Previous experience in a hotel or hospitality setting is preferred Strong knowledge of food safety practices Ability to upsell menu items effectively Basic culinary skills for food preparation tasks Excellent time management skills to handle multiple tables efficiently Proficient in basic maths for handling bills and payments Outstanding guest service skills with a friendly disposition Familiarity with kitchen operations and teamwork Job Types: Full-time, Zero hours contract

Job Summary: We are seeking a friendly, professional, and well-organized Hotel Receptionist to join the front desk team in one of our client hotels. As the first point of contact for guests, you will play a crucial role in delivering excellent customer service and ensuring a smooth check-in and check-out experience. The ideal candidate is personable, efficient, and thrives in a fast-paced hospitality environment. Requirements: High school diploma or equivalent; additional hospitality training is a plus. Previous experience in customer service or as a receptionist preferred. Proficiency in hotel management software (e.g., Opera, Muse, PMS, ONQ, Emma) is a plus. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain calm and professional under pressure. Flexibility to work various shifts, including evenings, weekends, and holidays. Working Conditions: Front desk shifts may involve standing for extended periods (7-3.30 and 2.30-11) Work hours may vary depending on hotel needs (shift-based, including weekends and holidays). Uniform or dress code adherence required. Pay: £12.21 per hour Expected hours: 20 – 40 per week

Job overview : The Housekeeping department is key to ensuring that the guest feels secure, safe in knowledge that their room is treated with care, preparations for the guest arrivals in done correctly and in time, plus that any additional requests such as additional towels, and maintenance repairs are completed swiftly and to a very high standard. As a Room Attendant you will be responsible for providing the highest standards of customer care, greeting and acknowledging each guest which a smile. Duties and responsibilities : · Ensure that all bedroom and bathroom areas are cleaned to highest of standards · Additional guest requirements are actioned swiftly and ensuring the guest is satisfied. · This vital role will include changing of bedrooms for a swift change around working to tight timelines, with the support of a Housekeeping porter and supervisor · The ability to work flexible working hours to match the needs of the hotel · Great organisational skills and work successfully as part of a wider team · Report maintenance issues on [insert the name of the programme we use] · Complete deep cleaning when required by the floor supervisor · To attend training and departmental meetings as requested · To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel · Follow Health and Safety processes and procedures · To take care all of all Hotel equipment required to carry out duties and to report defects immediately · To do this job well, you’ll be a details person: someone who walks into a room and takes a second to spot a curtain that needs straightening or a bedsheet that needs smoothing. · Beyond an eye for detail, this role calls for a thoughtful nature: our best Room Attendants are those who look for ways to please our guests, sometimes in unexpected ways. · Any other reasonable request from the supervisor, Head Housekeeper or Executive Housekeeper Key performance indicators: · Attention to details · Someone who is passionate about exceeding guest expectation · Confident team player who can create and maintain a positive attitude with a CAN-DO mentality · Team player · Ability to work to strict timescales · Comfortable to work in a high pressurised environment · Ability to smile at all times · This role requires an element of manual handling Skills: · Previous experience of working within a similar environment is desirable · A basic command of English is preferable Benefits: · Meals on duty · Staff uniform · Company pension contribution after you passing your probation period · Recommend a friend reward scheme (Please note: This is a full time position. Only full time application will be considered) · 20 days holiday plus 8 bank holidays · Dry cleaning of your uniform (if applicable) · Training fund assistance of NVQ’s · Awards and Recognition Programme · Seasonal annual parties · Staff rate with IHG hotels globally

We are seeking a dedicated and detail-oriented House Cleaner to join our team. The ideal candidate will be responsible for maintaining the cleanliness and organization of clients’ homes, ensuring a comfortable and sanitary environment. Key Responsibilities: • Perform general cleaning tasks including dusting, sweeping, vacuuming, and mopping floors in all rooms. • Clean and sanitize bathrooms, including sinks, toilets, showers, and mirrors. • Maintain kitchen cleanliness by wiping down countertops, cleaning appliances, and washing dishes. • Change bed linens and make beds. • Empty trash and recycling bins, ensuring proper disposal of waste. • Wash, fold, and iron laundry as needed. • Clean windows, glass surfaces, and mirrors. • Identify and report any maintenance issues or damages to the homeowner. • Ensure all cleaning supplies are stored safely and report when replenishments are needed. • Adhere to health and safety guidelines to maintain a safe environment. Qualifications: • Previous experience in house cleaning or a similar role is preferred. • Knowledge of cleaning products, supplies, and techniques. • Ability to work independently and manage time effectively. • Strong attention to detail and organizational skills. • Physical stamina to perform manual labor tasks, including lifting, bending, and standing for extended periods. • Trustworthy and respectful of clients’ privacy and property. • Excellent communication skills. Additional Requirements: • Flexibility to work various days and hours, including weekends if necessary. • Background check may be conducted prior to employment. Benefits: • Competitive pay. • Flexible scheduling. • Opportunities for advancement.