Head Waiter / Waitress
1 month ago
London
We’re looking for a Head Waiter who understands that great service is about presence and timing. Someone who takes ownership of their section, knows the menu inside out, and can read a room without being intrusive. This is a leadership role on the floor. You’ll set the tone for service in your section, support the wider team, and ensure that every guest leaves feeling well looked after. We care deeply about food, wine and atmosphere. We’re looking for someone who does too. The Role As Head Waiter, you’ll be responsible for delivering polished, knowledgeable service while maintaining flow and standards throughout your shift. You’ll combine attention to detail with strong product knowledge and calm leadership — contributing not just to your own section, but to the rhythm of the whole room. Before Service Preparation is part of service. • Complete all opening and deep-clean checklists thoroughly., • Review reservations and guest notes (SevenRooms) to anticipate preferences and special requirements., • Set and prepare your section with care., • Ensure waiter stations are stocked and organised., • Confirm restrooms and shared areas meet presentation standards., • Contribute to daily briefing by preparing one thoughtful pairing (wine or cocktail + dish + an interesting insight). During Service • Deliver attentive, knowledgeable and confident service throughout., • Demonstrate full product knowledge — food, allergens, wines, cocktails and specials., • Take ownership of your section while remaining aware of the wider floor., • Read tables well: adjust pacing, support conversation and manage timing., • Make considered pairing recommendations., • Maintain standards of cleanliness and organisation at all times., • Support colleagues proactively during busy periods., • Communicate clearly with kitchen and bar to minimise delays., • Contribute positively to average spend through thoughtful recommendations — never pushy, always appropriate. After Service • Complete closing checklists properly and thoroughly., • Reset your section and station ready for the next shift., • Support runner duties where required., • Participate in team debrief and reflect on service performance. What We’re Looking For • A genuine interest in food, wine and hospitality., • Strong product knowledge or a desire to deepen it., • Calm, confident presence on the floor., • Leadership through example., • Excellent communication with both guests and colleagues., • High personal standards and pride in your work., • Ability to stay composed under pressure.
Maisie M.Active 17 days ago
