General Manager
1 hour ago
£38000–£43000 yearly
Full-time
London
About DOME & Truffle Burger DOME creates exciting, high-energy places where people come together. From nationwide festivals and Southbank meanwhile spaces to pop-ups, catering, and events across London, we design, deliver, and operate vibrant, food-led destinations. Alongside this, we run our two Truffle Burger restaurants in central London. Born from London’s street-food and festival scene, Truffle Burger is known for decadent, creative burgers, relaxed service, and consistently high standards. Our restaurants are small, neighbourhood spots with a big reputation. We offer a hands-on, energetic working environment with friendly, experienced teams who care deeply about food, service, and teamwork. The Role We’re looking for an experienced and motivated General Manager to lead a team with warmth, pride and confidence in running a tight, happy operation. You’ll be responsible for leading the front-of-house team, supporting kitchen teams, delivering outstanding service, and ensuring smooth day-to-day operations while maintaining Truffle Burger’s high standards and keep our loyal customers happy. • Lead and manage a front-of-house team of 4–6 front of house staff, while supporting the Head Chef, kitchen team and overseeing daily service, • Ensure smooth and efficient restaurant operations, including scheduling, stock control, and ordering, • Support team development through coaching, motivation, feedback, and regular check-ins, • Create weekly rotas, authorise holidays, cover absences, and monitor time and attendance, • Lead exceptional customer service with charisma and warmth, following and guiding the teams with their steps of service, • Handle customer feedback and complaints promptly, using insights to improve the guest experience, • Work with the Operations Manager to identify ways to reduce costs and increase revenue while maintaining quality, • Ensure consistency and quality across all food and beverage offerings in line with Truffle Burger standards, • Carry out regular inspections to maintain cleanliness, safety, and compliance with health & food safety regulations, • Identify opportunities to improve teamwork, workflow, training, and service sequences, • Take ownership of team performance and outcomes, fostering a positive and enthusiastic work environment whilst communicating confidently, respectfully and encouraging feedback and continuous learning, • Report to Operations Manager - all things team, service excellence, compliance, sales and GPs About you • Proven experience as a General Manager or Assistant General Manager in a fast-paced, casual hospitality environment, looking after a team of 6+, • Food Safety Level 3 Certification and a Personal License is preferable but not essential, • A natural leader who motivates teams and leads by example, • Passionate about street food, service, and delivering great guest experiences, • Organised, proactive, and confident solving problems independently, • Comfortable balancing operational detail with people management, • Energetic, positive, and thrives in a busy, hands-on role What we offer • Fun, friendly, casual and seriously experienced team, • 25% off food at any location/ restaurant for you and 3 guests, • Wage Stream - save with interest, and never get caught short, • Award Winning Employee Assistance Program to support your health and wellbeing, • Be part of a well-known London food brand with strong roots in festivals and street food, • Work in a supportive, energetic environment with experienced teams