Kaspa’s Desserts Eltham

Role Overview We are seeking an experienced and dynamic General Manager to lead our team at Jumbi Peckham. The General Manager will be responsible for the overall management of the venue, ensuring smooth day-to-day operations, delivering exceptional customer experiences, and driving business growth. This is a hands-on leadership role that requires a deep understanding of hospitality, a passion for music and culture, and strong financial and operational acumen. Key Responsibilities Venue Operations: Oversee all aspects of daily operations, ensuring Jumbi runs efficiently and meets high service standards. Team Leadership: Recruit, train, and manage a passionate and motivated team, fostering a positive and professional work environment. Customer Experience: Maintain an exceptional guest experience by ensuring top-tier service, engaging with customers, and upholding Jumbi’s brand values. Financial Performance: Manage budgets, control costs, and drive revenue growth through strategic planning, promotions and operational efficiencies. Stock & Supplier Management: Oversee inventory control, liaise with suppliers and ensure the bar is well-stocked with high-quality products. Event & Music Programming: Collaborate with the events and music teams to curate a dynamic calendar that aligns with Jumbi’s cultural identity. Health & Safety Compliance: Ensure full compliance with licensing laws, health and safety regulations and food hygiene standards. Marketing & Community Engagement: Work alongside marketing teams to develop promotional strategies, build community relationships and drive footfall. Community Engagement: Actively participate in local Bar Watch initiatives to maintain safety and strong community relationships. Required Skills & Experience Proven experience in a senior management role within the hospitality industry (bar, restaurant, or music venue experience preferred). Strong leadership skills with the ability to motivate and manage a diverse team. A passion for music, particularly sound system culture, hi-fi experiences, and community-led spaces. Skills in working with music equipment are advantageous. Experience working with local authorities and regulatory bodies. Personal licence holder essential. Strong understanding of licensing, health & safety, and operational compliance. Experienced in using platforms such as 7Rooms, SumUp for reservations and payments. Strong financial acumen, including experience managing P&Ls, budgets, and forecasting. Proficiency in Google Sheets & Excel for data analysis and financial reporting. Local to the area or strong knowledge of the Peckham community is a plus. Exceptional communication and interpersonal skills. A hands-on approach with a willingness to work evenings and weekends as required.