wagamama

Role Purpose The Waiter is responsible for delivering a warm, attentive and consistent guest experience, ensuring that every guest feels welcomed, looked after and valued. This role focuses on building rapport with guests, maintaining strong service standards and working collaboratively with the team to ensure smooth and efficient service. The Waiter plays a key role in creating memorable experiences that encourage guests to return. The “C” Principles The Waiter lives and promotes the following values at all times: Collaboration • Cooperation • Communication • Cohesion • Consideration • Consistency Reports to Head Waiter / Assistant Restaurant Manager / Restaurant Manager Leadership Style & Core Behaviours A successful Waiter consistently demonstrates: • Guest-focused mindset – prioritises guest experience at all times, • Strong communication – listens actively and communicates clearly, • Positive attitude – creates an engaging and welcoming atmosphere, • Attention to detail – ensures accuracy and consistency in service, • Teamwork – supports colleagues and contributes to smooth service, • Organisation – manages their section effectively, • Resilience – performs well during busy service periods Key Responsibilities Guest Experience & Service Delivery • Deliver friendly, attentive and professional service to all guests, • Build rapport and create a welcoming, engaging experience, • Take orders accurately and confidently, • Ensure guests feel looked after throughout their visit, • Anticipate guest needs and respond proactively Service Standards & Execution • Maintain high standards of service, presentation and professionalism, • Ensure food and drinks are served correctly and efficiently, • Follow company service steps and procedures consistently, • Manage timing of service to ensure a smooth guest journey Section Management • Take responsibility for a section during service, • Ensure tables are clean, organised and ready for guests, • Monitor guest needs and maintain awareness of the section at all times, • Support smooth transitions between courses and table turns Teamwork & Communication • Communicate clearly with BOH and FOH teams, • Support runners, head waiters and managers during service, • Contribute to a positive, respectful and team-focused environment, • Ask for support when needed and offer help to others Organisation & Cleanliness • Maintain cleanliness and organisation of the floor and service areas, • Support opening and closing duties, • Ensure stations are stocked and ready for service, • Follow hygiene and presentation standards at all times Compliance & Standards • Follow all company policies and procedures, • Maintain awareness of allergens and dietary requirements, • Ensure responsible service of food and beverages, • Uphold professional appearance and conduct Problem Solving • Respond calmly and professionally to guest requests or concerns, • Resolve minor issues independently where possible, • Escalate more complex issues to senior team members, • Maintain composure during busy periods

⭐️ COME AND JOIN OUR TEAM ⭐️ We are looking for an enthusiastic & passionate person to join our team. You must be a strong team player, be able to adapt your pace of work to demand, flexible & able to think on your own feet. Previous experience is required and must be able to work weekdays. Your roles will include: -Barista experience required to make & serve coffees. -Setting up/opening front of house areas ready for customers. -Maintaining a clean & presentable cafe/front of house areas. -Assisting with cleaning duties both front and back of house. -Serving customers with a knowledge & friendly manner -Delivering a high level of customer service in line with our ethos. -Learning our menus & offering to be able to inform customers & answer queries. -Clearing tables. -Hours will be varied including , weekends & bank holidays. We look forward to welcoming a bubbly, hard working & loyal person to our friendly team.

We're looking for a Drinks Runner to join our front of house team at The Ivy High Street Kensington . A Runner is an entry level position that will give you valuable insight and experience into the hospitality industry. The pace is fast and the standards are high, but if you are passionate and a quick learner, it can be the start of a great career. You will: • Assist waiters in serving food and beverages to guests, • Carry food to guests, ensuring the area is cleared after, • Help set up the restaurant for service, • Support the chefs to ensure they are prepared for service What’s in it for you? As well as a chance to add one of the world’s most prestigious names to your CV, you’ll get: • Top class training – before the job and on the job, plus opportunities to progress, • Excellent staff meals, served exactly as they are to guests, • A generous staff discount at all of our Ivy Collection restaurants nationwide, • Lots of great benefits including free uniform, cycle to work scheme and savings on things like gym membership and cinema tickets, • Reward programmes recognising employee longevity and recognising those who promote us as an employer of choice, • A great work-life balance and plenty of opportunities to socialise with your team outside the workplace, • External support in partnership with the charity, Hospitality in Action - providing access to legal care, financial support & personal advice The Ivy Collection Who are we? All Ivy Collection restaurants have been designed to deliver the memorable experience that is synonymous with The Ivy’s unique style, extending the magic of our celebrated West Street venue to handpicked locations across London, the UK and Ireland. Open seven days a week and offering all day dining, from breakfast to dinner with lunch, brunch and afternoon tea in between, means everyone has the chance to enjoy a little taste of The Ivy’s glamour, whatever the occasion.

We are looking for a passionate and friendly Front of House Team Member to join the team at The Lass O’ Richmond Hill, a neighbourhood pub with a reputation for great food, warm hospitality, and a relaxed Richmond Park atmosphere. This role is ideal for someone who enjoys working with people and wants to develop their skills across both floor service and bar service, with full training provided.

We are looking for a waiter/waitress, part time and who is committed to the job at hand. Full time 7 shifts 40 OR 3-4 shifts 21 hours but we can be quite flexible! Salary strating is £16 per hour split between service charge and base salary. Cash in hand tips also split between staff at end of shift and vary from £5-£20 a shift. Free Meals on duty 50% discount on food & drink, 28 days holiday pay Access to employee assistance program. Flexible working hours. We are looking for someone with at least 2 years experience working in the hospitality industry. A lot of our customers are very loyal and regulars and we are really looking for someone charismatic who serves with a smile. We are not an establishment that micro-manages staff, but are looking for members with enough experience who can run their own section. Responsibilities include: taking orders, recommending wine, serving food, ensuring customer satisfaction at all time, serving with a smile, working well as a team, working behind the bar and helping others in their sections when needed, setting up/shutting down & cleaning duties when required.

WAITER Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a confident Waiter to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands. Benefits & Rewards: 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. 'Refer a Friend' bonuses. Career Development and Training, including Apprenticeships. Free food and drinks to the same standard that we serve our guests when you are working. Extra holiday allowance for length of service, up to 5 extra days after 5 years. You can take your Birthday as a day off - Guaranteed! Cycle to Work Scheme. Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as Waiter involves providing a quick, friendly, and professional service at all times. You are able to confidently share your knowledge and recommendations of the menu to our guests and ensure they have the very best Ivy experience when they visit us. About you: You are positive and responsive to our guest’s needs and exceed expectations when it comes to service delivery. You are a team player who delights in being professional and well-mannered with both guests and team members. About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a confident Waiter to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands. Benefits & Rewards: 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. 'Refer a Friend' bonuses. Career Development and Training, including Apprenticeships. Free food and drinks to the same standard that we serve our guests when you are working. Extra holiday allowance for length of service, up to 5 extra days after 5 years. You can take your Birthday as a day off - Guaranteed! Cycle to Work Scheme. Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as Waiter involves providing a quick, friendly, and professional service at all times. You are able to confidently share your knowledge and recommendations of the menu to our guests and ensure they have the very best Ivy experience when they visit us. About you: You are positive and responsive to our guest’s needs and exceed expectations when it comes to service delivery. You are a team player who delights in being professional and well-mannered with both guests and team members. About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

COMMIS WAITERS WANTED 🍽️ LaCage Kensington | Opening August 2026 LaCage is opening this August in Kensington, and we’re looking for enthusiastic Commis Waiters to join the team from the very beginning. This is the perfect opportunity for someone looking to build a career in hospitality while working in a vibrant, fast-paced, high-energy venue. You’ll support the front-of-house team in delivering exceptional service and help create unforgettable guest experiences every night. What we’re looking for: Previous hospitality experience is a bonus, but not essential Positive attitude and willingness to learn Strong work ethic and team mentality Comfortable working in a busy environment Friendly, energetic, and reliable Passion for hospitality and guest experience What you’ll get: Full training starting in July The chance to be part of an exciting new opening Competitive pay + tips Staff perks and incentives Career progression opportunities within the business A supportive and ambitious team environment If you’re hardworking, motivated, and ready to grow within hospitality, we’d love to hear from you. 📍 Kensington, London 📅 Training begins July 2026 🚀 Opening August 2026