Retail store•11-50 employees
Hiring with us since August, 2018
It all began in 2006 when we opened a neighbourhood grocery and bistro in Walthamstow. Since then we have created our award winning Bacon Jam, opened fabulous stores in Hackney, Whitststable, Bishop’s Stortford and Hammersmith
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- Immediate Start work from home - Mum/Dad with kids, school, college, university students over 18 years old - Servicing calls for large companies - Flexible hours - 18 years and over - Require a computer and fast broadband connection
About Movemeon We’re a fast-growing, tech-enabled, London-based scaling company. We were founded with the simple aim of making discovering great jobs and great candidates easier. Today, Movemeon is used by some 60,000 strategic and commercial professionals and 5,000 businesses (from the likes of Sky, Amazon, and GSK to early-stage, VC-backed startups) in 100+ countries. This role would suit someone looking to join a disruptive player in the recruitment industry within a supportive, inclusive, and fun environment. About the role We are now seeking a new Client Success Associate to join the business and help us achieve even greater progress in 2024 and beyond. The Client Success team, together with the Growth team, is the wider customer-facing team at Movemeon. As a Client Success Associate/Junior Manager, you will be the main point of contact for our clients and candidates throughout the recruitment processes, and you will work with them to make sure they are getting the most out of the Movemeon platform. You will use strong commercial acumen and a good understanding of what makes an excellent client deliverable to drive success in each process you manage. The activities you’ll be responsible for will include: Being a point of contact for our clients, building strong client relationships, and ensuring an excellent client and candidate experience; Undertaking a set list of activities via our platform to maximize our candidate search process Supporting clients in screening profiles and advising on what potential levers to pull to ensure the right quality of candidate is found What we’re looking for A natural organizer with strong attention to detail; Someone who likes structure/ routine task execution and who can work fairly independently A genuine interest in the recruitment/ tech space and ideally prior professional work experience Someone who is self-motivated and able to work autonomously; Effective prioritization based on impact A highly effective communicator at all levels (within the team and with senior clients alike); Fluent English and German language skills (written communication and spoken) What we offer £25,000-27,500 basic annual salary (depending on experience) Quarterly bonuses 5% pension 27 days of holiday and your birthday off. We also give you an extra day off for each year you are with us after your second working anniversary Fantastic office based in Clerkenwell Enhanced maternity and paternity leave; Flexible working on average 1 to 2 days in the office per week A fun and friendly team - we’re a truly sociable, humble bunch of people who genuinely enjoy working together; A company trip away each year and regular team socials Excellent progression opportunities in a growing business. N.B. No visa sponsorship offered
We are seeking a Support Analyst to join our team. The ideal candidate will have strong communication skills, be detail-oriented, and possess the ability to analyze and resolve customer issues efficiently. Responsibilities: - Communicate effectively with customers to provide support and assistance - Conduct data entry and maintain accurate records of customer interactions - Utilize phone etiquette to handle inbound and outbound customer calls - Analyze customer needs and recommend appropriate solutions - Upsell products or services to enhance customer experience Skills: - Proficient in English; multilingual abilities - Strong communication skills to effectively interact with customers - Ability to analyze customer inquiries and provide suitable solutions - Experience in data entry to maintain accurate customer records - Knowledge of phone etiquette for professional customer interactions - Bilingual proficiency is desirable for enhanced customer support
Position Overview: We are seeking a dynamic and experienced Customer Service Supervisor to join our team. The ideal candidate will have a strong background in the car spare parts industry and proven experience in a similar role. As a Customer Service Supervisor, you will be responsible for supervising and coordinating the activities of our help and advisory services team, ensuring exceptional customer support and satisfaction. Key Responsibilities: Directly supervise and coordinate the activities of help and advisory services to provide support for customers and users. Liaise with clients and handle more complicated or sensitive complaints and queries. Develop and plan training programs for team members to enhance their skills and knowledge. Establish and monitor work schedules to meet the organization's requirements and ensure optimal customer service coverage. Discuss customer responses with managers to improve the product or service provided and resolve operational problems effectively. Qualifications: Proven experience working in the car spare parts industry in a similar role. Excellent leadership and interpersonal skills with the ability to motivate and inspire team members. Strong communication skills, both written and verbal, with the ability to effectively liaise with clients and internal stakeholders. Exceptional problem-solving abilities and a customer-centric approach. Proficiency in relevant software applications and customer service tools.
We are seeking 2 part time service staff to work evenings/weekends between 6pm-12pm 2 days a week to join our expanding team serving the best desserts in East London. This is a vibrant business so the ideal candidate must have excellent customer service experience, be able to handle busy situations with excellent communication skills. Previous experience working in a service environment would be critical but training will be provided. Main role would be to welcome customers, have knowledge on the product offerings, serve food and drinks to the customers and ensure table is cleared and ready for next service. Interviews will be held between 27 - 31 March.
You will provide all aspects of customer service i, sales support as well as handling inquiries, customers, and the sales office with the goal of working with the design team to generate estimates and specifications giving the customer the best options and technical answer to their requests. Everything you do will be focused on the customer experience. Creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person a high level of customer service. You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
We are recruiting for a full-time Telephonist at our practice based close to Chancery Lane. Full time Monday to Friday hours between 07:30 – 18:30. Weekly rota with variable shifts pattern We would prefer applicants with experience in customer service /call centre but will also consider applicants with no experience. Flexibility is required for this role. We need candidates who are flexible to work on both shifts. 07:30 - 16:00 and 10:00 - 18:30. Also to be available when needed to cover sickness and holidays sometimes at short notice.
Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!