Aquirity

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• Teleperformance

  

  Financial Services Complaints Handler

  4 days ago

  Leeds

  Complaints Handler – Banking & Financial Services (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates: Various 2026 • Salary: From £30,000 per annum, • Location: Work From Home, • Training: 2 weeks then 2 weeks Grad Bay, • Contract: Permanent, Full Time (40hrs) (must be fully flex), • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Credit Check, • CIFAS and Sanctions checks, • Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description • Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues., • Prepare routine letters, memoranda and reports for approval, while following up on pending issues., • Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities., • Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats., • Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports., • Collect and prepare standard data related to ongoing issues. Essential Experience: • Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK, • Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps, • Excellent verbal and written communicaton, • Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines, • Objection handling whilst remaining professional Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

• BMS Performance

  

  Graduate Account Manager

  2 days ago

  Leeds

  Graduate Area Sales Manager · Client-facing Graduate Role working with new & existing customers · £30,000 basic salary and OTE in year 1 of £35,000+ · Fantastic training & development available, entry level role suitable for someone with no prior business-to-business sales experience Who is the opportunity with? This client are a family-owned global business that specialise in companion animal nutraceuticals - non drug substances that are administered with the intent of improving health & well-being of animals. Their products provide support to cats and dogs across the following categories: Joints, Gastrointestinal, Internal organs, skin/coat & brain/behaviour. Over 90% of their products are produced in-house in their own state-of-the-art manufacturing facility, with the business now having a presence in over 40 countries worldwide. What does the role consist of? Working as an Area Sales Manager, you will be responsible for covering a geographical territory across Yorkshire. Receiving market-leading training, the first 42-weeks of development are already laid out for you when starting this role. Some training will be done on patch with the existing sales team, as well as onsite training and development as well. Once fully up and running, a typical day in the role will consist of 3-4 meetings - split between going after new business or selling into existing accounts. You will represent the businesses full range of nutraceuticals, selling into independent veterinary practices. The company philosophy is to promote from within & current members of staff that started in this graduate role include UK National Sales Manager, Business Unit Manager for Western Europe and Northern Regional Sales Manager. What are the company looking for? This is the ideal role for an ambitious university graduate (2.1 grade classification or higher) that is seeking an entry level opportunity in sales. There is no previous experience required in the role but transferable skills needed are: · Friendly, warm relationship builder. · Resilience and tenacity · Target-driven mentality · Drivers License What is the package on offer? · Basic: Y1 = £30,000 | Y2 = £35,000 | Y3 = £40,000 · Uncapped OTE: Y1 = £35,000 | Y2 = £40,000 | Y3 = £50,000 · Company car - Hybrid · Private healthcare and company pension · Holiday increases, to a Max of 30 with tenure! · Great opportunity for career progression

• Calibre Scientific Group

  

  Senior Strategic Account Manager

  4 days ago

  Leeds

  We are seeking a Senior Strategic Account Manager to drive commercial growth across our Controls & Chemistry business area, including established brands such as Vickers, Reagecon, and Industrial Glass. This is a high-impact role responsible for expanding revenue across strategic OEM, direct, and export customers while identifying and securing new business opportunities. You will own the commercial relationship with key accounts, developing long-term partnerships and delivering sustainable growth. Working cross-functionally with Operations, Quality, Finance, Marketing, and Customer Service, you will ensure commercial commitments align with operational capability while supporting the broader strategic growth of the business. Key Responsibilities • Develop and execute strategic account plans to drive revenue growth and new business., • Build senior-level relationships within multinational and OEM customers., • Lead pricing strategy, commercial negotiations, and long-term supply agreements., • Maintain accurate forecasting and pipeline visibility through CRM systems., • Identify opportunities for expansion across branded, OEM, and technical product portfolios. About You • Proven experience in Strategic Account Management or Business Development within B2B manufacturing, chemicals, or technical sectors., • Demonstrated track record of growing complex, long-term customer relationships., • Strong commercial acumen across pricing, negotiation, and margin management., • Comfortable operating in a cross-functional, international environment. This role offers the opportunity to shape strategic customer growth and play a key role in the continued expansion of the business.

• Ligentia

  

  Customer Experience Manager

  2 days ago

  Leeds

  Join Ligentia! We're looking for a Customer Experience Manager to join us in Leeds. Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role. This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues. Your Role: • Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth., • Business Development: Develop new business within existing accounts, identifying improvement areas., • Customer Relationship Management: Serve as the communication link between customers and internal teams., • Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery., • Strategic Planning: Contribute to customer growth strategies and analysis., • Operational Excellence: Ensure timely delivery of solutions, meet KPIs, and maintain customer health. What You'll Need: Essential • Proven work experience as a Customer Experience Manager or in a similar account management role., • Demonstrated ability to communicate, present, and influence key stakeholders., • Experience in delivering customer-focused solutions based on customer needs., • Proven ability to manage multiple customers and projects efficiently., • Financial acumen and budget management expertise., • Strong problem-solving and analytical skills., • Proven ability to improve operational efficiency., • Keen understanding of market trends and customer expectations., • Strong risk management and contingency planning skills., • Ability to adapt to a fast-paced, dynamic environment. Desirable • Proficiency in supply chain management and logistics. Why Ligentia? Why now? Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now. Ready to join us? Apply now! Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored. Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.

• Pertemps Network Group

  

  Customer Service Manager

  3 days ago

  Leeds

  Customer Service Manager – Leeds Up to £45,000 DOE + Benefits Mon-Friday - 37.5 Are you an experienced Customer Service leader ready to take the next step with a premium, heritage-led brand? We’re working with a highly respected Leeds-based manufacturer supplying high-end retailers, known for exceptional quality, innovation, and a strong commitment to sustainability. This is a fantastic opportunity to lead a multi-functional team across customer service, sales support, and administration—driving an outstanding end-to-end experience for B2B customers. The Role: • Lead, coach and develop a high-performing customer service team, • Ensure exceptional service delivery across all channels, • Build strong relationships with key clients and manage escalations, • Collaborate across the business to enhance the customer journey, • Drive KPIs, continuous improvement, and best practice What We’re Looking For: • Proven experience in a Customer Service Manager role within a B2B environment, • Strong leadership and team development skills, • Excellent communication and stakeholder management, • Analytical, solution-focused mindset, • Track record of delivering against KPIs What’s on Offer: • Up to £45,000 DOE, • 32 days holiday (including bank holidays), • Additional wellbeing day, • Long-term career progression, including international opportunities, • Pension, benefits and staff discounts If you’re passionate about delivering exceptional customer experiences and leading teams to excel, this could be your next move. Interested? Apply now or message me directly for a confidential conversation. Please note we will only accept applications for candidates within a reasonable commute of Leeds.

• C&M Travel Recruitment

  

  Customer Service and Operations Executive

  3 days ago

  Leeds

  Our client is a specialist tour operator located in Leeds and they are seeking a Customer Service and Operations Executive to join their team. The role is Monday to Friday and office-based with a salary of up to £32,000 dependent on experience. Customer Service and Operations Executive duties: • Responding to customer enquiries via phone, email, and post, • Managing and updating the booking system, • Processing and managing supplier payments, • Promoting holidays where appropriate, • SupporT month-end reporting, • Providing general administrative and office support Customer Service and Operations Executive skills required: • Excellent written and verbal communication skills, • Strong organisational skills with high attention to detail, • Proficient in Microsoft Office and Excel, • Able to promote and sell holidays, • Ability to multi-task and work well under pressure, • Travel industry experience preferred but not essential Additional information: • Salary up to £32,000, • 28 days annual leave + bank holidays, • Pension scheme, • Exclusive holiday discounts for you, friends and family

• Apex Focus Group LLC

  

  Part Time Work From Home Focus Group Panelist. Call Centre Agent Experience Not Required

  20 days ago

  Leeds

  Comfort participating in remote, part time studies. If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work from home part time opportunities — this is your chance!. No call centre agent experienc

• BV Recruitment Ltd

  

  Statutory Accounts Manager

  19 days ago

  Leeds

  Are you a Statutory Accounts Manager or Business Services Manager, fully ACA or ACCA qualified with at least 2 years PQE, looking to upgrade to a modern and entrepreneurial Leeds based accountancy practice? Are you looking to work for a large Top 10 international firm where you can work with high profile clients from the technology, natural resources, retail, professional practice and media sectors? Are you also looking to prepare trust accounts? Are you looking for a role which is mainly statutory accounts and advisory based, that will involve managing your own portfolio of clients, managing workflow, managing staff, reviewing work and assisting with new business development? If so, this growing international Top 10 accountancy practice firm based in Leeds is looking to recruit an ACA or ACCA qualified Statutory Accounts Manager or Business Services Manager due to impressive growth over the last few years and winning new clients from larger firms. Your role will be varied and include: managing your own portfolio of clients, reporting directly to Partner level, liaising directly with all clients, preparing high quality statutory accounts and working papers from start to finish under both FRS 102 and IFRS, preparing consolidated accounts for large groups and international businesses and offering clients advice how to improve their business. You will also get the chance to work on various advisory and ad hoc client projects. The role will mainly be review based but could include some hands on work for larger and more complex assignments. You will work in a newly created role (due to massive growth over the last few years) that will provide you with many opportunities in the future including the chance to be promoted to a higher level in a short space of time. To be considered for this newly created role (April 2026) you will be a qualified ACCA or ACA with at least 2 years PQE and currently working for a UK based practice firm with experience of the above duties (the preparation of high quality statutory accounts and ideally preparing trust accounts) and operating at Manager level. You will be working for a medium or large sized firm and looking to step up to a role with more responsibility, better progression and the chance to work on larger clients including groups and international businesses. Experience of various software packages such as Pro Audit, Caseware and CCH would be an advantage. They offer hybrid working plus flexi start / finish times. The atmosphere is casual, relaxed and friendly. This growing accountancy firm has a great reputation for being a friendly and supportive place to work and providing their staff with challenging and varied roles. The firm has a low staff turnover and staff always have successful long term careers at the firm. You will work in a friendly and growing team, and you can expect to work on an interesting array of clients (including single entity and large groups) from a wide range of industries. The firm is growing at a rapid rate due to many new business wins from larger accountancy firms. Overall this is a unique opportunity for a good quality Statutory Accounts Manager from a practice background to join a Top 10 accountancy firm based in Leeds and carry out a high profile statutory accounts and advisory based role with great variety and genuine progression to a higher level in the future.