Ambican UK

We are looking for a friendly and positive individual to help us build a community spirit and a homely environment at a student accommodation we have just opened in Kensington. It’s a very responsible role as around 100 students will be living on site as well as an arts and creative studio with an additional 50 people on the premises each day. This position combines customer service, facilities management, and safety responsibilities to ensure that students living in our accommodations have a comfortable, enjoyable, and safe living environment. As concierge, supported by our property managers, cleaning and on site security team you will act as the first point of contact for residents, providing excellent customer service and managing daily operational tasks. . Key Responsibilities: Student Accommodation Concierge: - Customer Service : Greet and assist students and visitors, providing information about accommodation facilities, amenities, and local area. - Resident Support : Address students' enquiries, assist with reporting and resolving maintenance requests promptly to ensure resident satisfaction. - Facility Management : Oversee the cleanliness, maintenance, and functionality of communal areas, reporting issues to the cleaning and/or maintenance teams. - Access Control : Monitor and manage access to the building, ensuring that only authorized individuals enter and exit the premises. Dealing with any queries from resident students regarding issues with fobs/keys. - Administrative Tasks : Handle check-ins, check-outs, room assignments, and other administrative duties, assisting the accommodation management team. Post Room management : Overseeing postal deliveries to and distribution/collection of post/parcels from the mail room. Fire Marshall: - Fire Safety Compliance : Ensure that all fire safety regulations and guidelines are followed within the accommodation building. - Fire Drills and Training : Lead regular fire drills and provide fire safety training to all residents and staff, ensuring familiarity with evacuation procedures. - Emergency Response : Act as the primary point of contact during fire-related emergencies, coordinating evacuation procedures, assisting residents in need, and notifying emergency services. - Inspection and Maintenance : Conduct regular inspections of fire exit routes and doors, extinguishers, carry out weekly fire alarm tests. Report any issues to maintenance. - Documentation and Reporting : Maintain fire safety logs, drill records, incident reports, ensuring compliance with local fire safety regulations. Qualifications required: - Experience : Prior experience in customer service, security, hospitality, or student accommodation is preferred. - Certifications : Fire Marshall certification (or willingness to obtain one) and first-aid training are desirable. - Skills : - Excellent communication and interpersonal skills. - Strong organizational skills and attention to detail. - Ability to handle any emergency situations calmly and effectively. - Proficiency in using MS office software Personal Attributes: - A proactive, approachable, and problem-solving attitude. - Ability to work independently and as part of a team. - A commitment to ensuring the safety and well-being of students and staff. Working Conditions: - The role is a live-in position which will require being “on call” during evenings and weekends to ensure 24/7 accommodation support and emergency readiness. - Physical activity is required including walking the building for inspections and assisting during evacuations. Supported by the Management team, on call maintenance and 24/7 security team based on campus this position is will provide an integral part of the student living experience to ensure the safety and comfort of all residents. Renumeration: £12-£14 per hour according to experience. The salary includes use of a self contained flat with all bills included + monthly amount depending on experience and number of hours worked. Hours available: Mon-Fri 0830-1400hrs based in the office on site, then on call from 1400hrs Weekends: 1000hrs – 1300hrs, then on call The position is available from 25th June 2025

Tour Operations Associate JOB BRIEF We are looking for a passionate about travel. The goal is to keep our clients satisfied and loyal for future services. The core responsibility of this role is to ensure the smooth operations within this busy, successful and growing Tour Operator Company, being a key player in this team. Operations are the back-bone to the business and must work in a way to help upper management develop strategies to hit or exceed sales targets, by executing smooth operation. EXPERIENCE REQUIRED The successful candidate is to come from a similar role & background, within Travel and be fully confident in dealing with staff, suppliers, directors. You will have strong experience in the operations, fares knowledge, staff management skills, communication skills and have the ability to work within a fast-paced, busy environment Required Competencies Creativity/innovation - Generates new ideas, lateral thinking, challenges the status quo, takes risks, supports change, solves problems creatively Customer focus - Dedicated to finding new ways to delight the customers, is committed to increasing customer satisfaction, assumes responsibility for solving customer problems, solicits opinions and ideas from customers, responds to internal customers. Results focus - Targets and achieves results, sets challenging goals, priorities task, overcomes obstacles, accepts accountability, good negotiator Problem solving/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, communicates decisions to others. Planning - Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others. Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. Organizational Effectiveness - Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multi-level organization. Typical work activities Managing budgets and maintaining statistical/financial records Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism Taking part in familiarisation visits to new destinations in order to gain information on issues and amenities of interest to consumers; Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance Dealing with customer enquiries and aiming to meet their expectations Overseeing the smooth, efficient running of the business. Negotiating and working with suppliers, both on B2B and B2C levels. Sending Rooming and Seating lists accordingly Managing, booking and cancelling services for all travel related products Handling, booking and managing FIT Travel Booking and Managing ground transportation and other modes Working closely with other parts of the business to help answer customer queries Problem-solving for various aspects of the business Handling of the mid and back office Ideal Candidate Along with experience in the above, the ideal candidate should be a candid, hard-working and committed individual, who is able to work under pressure and meet deadlines and services as and when the business requires. The job role will involve heavy use of Microsoft Office Suite such as Excel, Word, PowerPoint and Outlook. Ready to learn other in-house software The ideal candidate must be flexible to work any shifts during a 24 hour period as it is hands on approach.