Service Centre Manager
2 months ago
Windsor
Service Centre Manager Location: Slough (with travel across the South East region) Contract: Permanent Hours: 39 hours per week The Role Service Centre Manager We are recruiting an experienced Service Centre Manager to lead a regional service operation based in Slough , with regular travel across the South East region . As Service Centre Manager , you will report to the Regional Branch Manager and take full responsibility for the performance of the Service Centre. This includes leadership of mobile service technicians, service controllers, and depot operations, ensuring high levels of customer satisfaction, operational efficiency and commercial performance. This Service Centre Manager role is hands-on and highly visible, suited to a confident leader who thrives in a service-led, fast-moving environment and is comfortable travelling regionally to support customers and operational teams. Key Responsibilities Service Centre Manager As Service Centre Manager , your responsibilities will include: Delivering outstanding customer service across Slough and the wider South East region Leading, motivating and developing service technicians and depot staff Ensuring service work meets the highest mechanical, quality and safety standards Managing depot operations efficiently, including administration, security and housekeeping Maintaining strict health & safety standards at the depot and customer sites Controlling budgets, overheads, WIP and contract profitability Driving operational KPIs including First Time Fix, response times and utilisation Ensuring accurate job costing, reporting and invoicing processes Providing technical and operational support for complex or critical service issues Managing parts availability for the depot and engineers vans Conducting appraisals, performance reviews and identifying training needs Supporting recruitment and onboarding of new service personnel Building strong working relationships with customers and internal stakeholders What Were Looking For Service Centre Manager Essential Proven experience in a Service Centre Manager , Service Manager or Operations Manager role Strong people leadership and team development capability Excellent communication skills at all levels Commercial awareness with a customer-centric approach Experience delivering operational and financial results Structured, methodical and solutions-focused Confident using IT systems and service reporting tools Self-starter with drive, resilience and accountability Full UK driving licence and willingness to travel across the South East region Desirable Background in a service, workshop, fleet, plant, automotive, engineering or technical environment Experience managing service contracts or SLAs Formal leadership or management training Exposure to HGV, Plant, infrastructure or heavy equipment sectors Salary & Benefits £48,000 per annum starting salary Profit-related bonus scheme (up to 5% of basic salary) Company vehicle 25 days holiday plus bank holidays Personal pension scheme: 3.5% employee 5.5% employer 5% employee 7.5% employer Enrolled after three months Life assurance: 5x basic salary (from day one) Why Join as a Service Centre Manager ? This Service Centre Manager position offers an opportunity to take real ownership of a South East regional service operation, influence performance, and lead a skilled technical team within a stable organisation that values safety, customer service and employee wellbeing. This role may also be suited to candidates currently working as a Service Operations Manager, Regional Service Manager, Service Delivery Manager, Aftermarket Operations Manager, Aftersales Operations Manager, Technical Service Manager, Engineering Services Manager, Field Service Manager, Depot Manager (Service or Engineering), Workshop & Field Service Manager, Maintenance Operations Manager, Customer Service Operations Manager, Fleet Service Manager or Area Service Manager. INDKA TPBN1_UKTJ
Francesca B.Active 7 days ago
