College of London

Location: Notting Hill, West London (W11), W11 Salary: £40k - 45k per year H&C Solutions are recruiting on behalf of a boutique London-based wine wholesaler with deep roots in European winemaking heritage. Our client is seeking an Operations and Back Office Manager to join its close-knit team. The business partners with a carefully curated portfolio of producers, placing strong emphasis on provenance, quality, and long-term relationships. As a small, hands-on organisation, the culture is collaborative, practical, and detail-driven - a place where people take pride in doing things properly and supporting one another. Back Office Operations Manager Particulars: • Competitive starting salary ranging between £40k to £45k per annum, • Stable working week of 40 - 45 hours – daytime Monday to Friday, • West London location Back Office Operations Manager Role: This is a pivotal operational position, responsible for ensuring the smooth running of day-to-day activity across order management, stock, logistics, and systems. You will oversee the full lifecycle of orders, maintain accurate data, and act as the central link between customers, suppliers, and logistics partners. It’s a role for someone who enjoys ownership, thrives in a structured environment, and takes satisfaction in keeping everything running seamlessly behind the scenes. Back Office Operations Manager Responsibilities: • Managing the full lifecycle of sales orders, from entry and validation through to fulfilment and delivery, • Ensuring accuracy across pricing, stock allocation, customer data, and product setup, • Coordinating purchasing and maintaining stock levels in line with demand, • Overseeing logistics, including deliveries, imports/exports, and shipment tracking, • Troubleshooting operational issues such as stock discrepancies, order errors, or delivery delays, • Maintaining and improving system data within Microsoft Dynamics / Bevic Back Office Operations Manager Requirements: • 3–5 years’ experience in operations, order management, or logistics within a wholesale environment, • Confident working with ERP systems — experience with Microsoft Dynamics / Bevica or similar is essential, • Highly organised, detail-oriented, and comfortable managing multiple priorities, • Proactive, solution-focused, and able to take ownership from day one, • Strong communicator, confident liaising with customers, suppliers, and logistics partners, • Experience within wine, beverages, or FMCG is highly desirable

Our client is opening a remarkable restaurant in the West end of London. This establishment will feature over 150 seats for lunch and dinner, seven days a week. The modern restaurant aspires to swiftly become a cornerstone of the Marylebone food scene, providing award-winning cuisine in an upscale brasserie setting. If you would like to be part of London’s most talked about openings, get in touch! Assistant General Manager Benefits: • A fantastic salary package of £50,000 per annum minimum., • This is an amazing opportunity for a passionate General Manager to join and lead a new opening in the heart of the West End., • Great pension schemes available., • 28 days holiday and heavy discount on company goods., • Our client prides themselves on how the look after their staff and the family feel/working atmosphere. Assistant General Manager Requirements: • Given the nature and size of this establishment, the ideal Assistant General Manager must have prior experience in high-quality, large-volume restaurants., • The preferred candidate will be hands-on, approachable, and capable of leading by example., • The individual must exhibit passion, enthusiasm, and reliability to maintain a welcoming environment for both customers and staff.

We are transforming people's understanding of what a sports bar is. We don't just love sports, we live it! The Role As an Assistant General Manager, you will be an inspirational leader on a clear path to growing into a General Manager role. You will support and be supported by your General Manager in driving business growth and will have full access to our extensive Learning and Development opportunities. Why Join Us? (EPIC Perks) • Generous salary package, including an annual bonus and a full-time 48-hour contract., • Guaranteed share of service charge., • 50% discount for you and 5 friends at any of our venues!, • Your birthday lunch is on us., • Generous employee referral scheme – work with your friends!, • Glow benefits scheme., • Cycle to work scheme., • Access to Wagestream for better money management., • We are members of the award-winning Hospitality Action service., • Group-wide Learning and Development opportunities. About Us We believe in providing amazing experiences to our guests and treat everyone like family! Due to the continued expansion of our Sports Pub & Kitchens estate, we are actively seeking exceptional team members who want to be part of our award-winning teams. Are you looking to love what you do, work as part of a dynamic team, and pursue a rewarding career? If so, we have the perfect opportunity for you! About You We are looking for someone with: • Minimum 1 year of experience in a similar Assistant General Manager role., • Superb staff management, motivation, and training skills., • Strong knowledge of the day-to-day operations of running a busy venue., • A genuine love of sport is a definite plus! Work Somewhere EPIC ETM Group is a boutique London-based hospitality group with a diverse range of bars, restaurants, and British pubs. • We pride ourselves on the exceptional service we provide to all our guests., • We are a proud equal opportunity employer, committed to recruiting and retaining the most talented individuals from all backgrounds., • All our employees live and breathe our company values of Excellence, Passion, Integrity, and Challenge (EPIC). If you think you could be part of the ETM family, apply today!

Yard Sale Pizza is on the search for a Deputy General Manager to join our amazing team. In return you will receive a competitive base salary up to £34,000 per annum plus a generous bonus and excellent benefits! £31,000 - £34,000 OTE - £37,000 Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 15 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. Our Leytonstone has proved a huge hit with the locals! Serving pizza for dine-in, takeaway and delivery, you can now be sure to get a top-notch pizza pie in E11 & E10. What will I be doing? • Supporting the General Manager in all aspects of running the shop during peak, busy shifts. * Running your own shifts in the General Managers absence., • Keeping the team motivated and bringing great energy to each and every shift!, • Managing customer expectations, always going above and beyond., • Assisting with weekly reports, shop orders and team appraisals and development. What are we looking for? • Someone who has at least one years' experience as a Deputy Manager, ideally within a fast-paced, casual dining setting., • Someone who has great knowledge of both food hygiene and health and safety procedures., • An enthusiastic team leader and motivator who is a real people person with exceptional interpersonal skills., • It would be advantageous if you have previously worked within a takeaway setting., • An ambitious individual who would love to progress to a General Manager in the near future! What's on offer: • Monthly bonus which is based on KPIs (after probation is passed), • 40-hour contract, we love to promote a great work-life balance!, • 28 days holiday., • Christmas Closure., • Loads of room for progression!, • Uniform and other merchandise to celebrate your milestones working with us., • Free pizza on shift and brilliant discounts for family and friends across all sites!, • Staff parties throughout the year., • Cycle to work scheme., • Tech scheme., • Hospitality Action's Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can't wait to hear from you! Pizza & Love, YSP https://yardsalepizza.com/

You will be instrumental in ensuring the smooth operation of our acclaimed restaurant, delivering exceptional guest experiences, and fostering a supportive, high-performing team environment. This vital role upholds the world-class standards synonymous with Gordon Ramsay Restaurants, a global leader in the culinary world with numerous establishments across the UK and internationally. Your key responsibilities will include: • Staff Training & Development: Conduct comprehensive training sessions for front-of-house staff, covering diverse food and beverage menus and educating the team on impeccable service protocols and the highest standards of guest care., • Operational Excellence: Design and execute efficient seating plans, adapting them in real-time to optimize service flow and maximize guest satisfaction. Maintain seamless and effective communication with the kitchen team and senior management. Oversee and meticulously manage customer preferences and requirements, including special occasions, dietary restrictions, and unique requests, ensuring accurate communication and flawless execution., • Service Standards & Quality Assurance: Uphold and promote the highest standards of service excellence across all front-of-house operations, ensuring every guest receives outstanding customer care from arrival to departure., • Team Leadership & Environment: Actively contribute to and cultivate a positive, collaborative, diverse, and productive team atmosphere, inspiring and motivating staff during every shift., • End-of-Day Procedures: Efficiently manage and oversee all closing duties, ensuring the restaurant is meticulously prepared for the next service and maintaining operational readiness. Join an extraordinary team and benefit from: • Competitive pay rate., • World-class training and development opportunities, offering extensive global career progression across our multi-site and multi-brand group., • Working with and learning from an extraordinary team in a diverse and energizing restaurant environment., • Meals on duty and a fantastic 50% discount on food and drink in select UK restaurants., • A 30% discount for your Friends & Family in restaurants and on Gordon Ramsay Academy classes & courses., • Access to MYNDUP, our wellbeing partner, offering up to 2 hours of anonymous support a month, fully funded by us. We are an inclusive employer, devoted to creating an environment where our amazing teams can thrive. Our aim is to put people at the heart of everything we do, allowing our teams to be their authentic selves and celebrating diversity in every sense.

Our L&D Manager will act as a champion for first-class product knowledge and service standards, whilst delivering effective & memorable training sessions and providing practical support. To contribute to a progressive L&D function through high employee engagement and living the Company’s values Act as an ambassador & key spokesperson for the hotel with internal & external stakeholders showing a presence on the floor and building strong relationships To manage the L&D function from start to finish, build strong relationships with the UK L&D team and champion the student programmes within the hotel

Goldwood is a contemporary bar and restaurant in the heart of the City of London, offering a lively, sport-led environment, energetic atmosphere, and a strong focus on exceptional service. As part of Sport London within ETM Group, Goldwood brings together premium live sport viewing, elevated food, and a curated drinks selection to create a dynamic and social guest experience. As part of ETM Group, Goldwood sits within a portfolio known for operational excellence, people development, and some of London's most distinctive hospitality venues. Role Overview: At ETM Group, being a Floor Manager is a key operational leadership role and an important step in building your career within premium, high-volume hospitality. You are at the forefront of the guest experience, leading service, supporting your management team, and ensuring every shift delivers energy, consistency, and excellence. Across our Sport London venues our Floor Managers play a vital role in delivering high-energy, sport-led experiences. From matchdays to large-scale bookings, you help create an engaging atmosphere while maintaining strong service standards in fast-paced environments. Working closely with your Assistant General Manager and General Manager, you will take ownership of service delivery on the floor, ensuring smooth operations, team coordination, and a memorable guest journey. This is a hands-on role where visibility, pace, and leadership are key - you set the tone for your team and lead by example throughout service. If you thrive in energetic environments, enjoy leading teams from the front, and are passionate about delivering great guest experiences, this is an opportunity to grow within one of London's leading hospitality groups. Company Benefits: * Competitive industry pay (based on salary & Tronc) * Guaranteed 48 hours per week contract * 50% discount for you and up to 5 friends at any of our venues * 5.6 weeks paid annual leave * Pension * Quarterly Incentive Scheme * Generous employee referral scheme * Discounted shopping at many high street stores * Cycle to work scheme * Access to Stream for better money management * Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program * Group wide Learning and Development opportunities * Complementary hot drinks in your venue * Complementary meal on shift * Your birthday lunch is on us The Ideal Candidate Will Present: * Proven Experience: You have experience in a similar role within a high-volume, fast-paced hospitality environment. * Leadership Skills: You are a confident and approachable leader who can motivate teams and maintain high energy during service. * Operational Awareness: You understand the flow of service and can support in delivering efficient, well-organised shifts. * Guest-centred Approach: You are passionate about delivering great service and ensuring every guest has a memorable experience. * Resilience & Agility: You thrive under pressure and can adapt quickly in busy, high-energy environments. * Passion for Food & Drink: You have a strong interest in quality food, drinks, and current hospitality trends. * Hands-On Approach: You lead from the floor, supporting your team, resolving challenges, and driving standards in real time. * Sports Awareness: You have a strong awareness of key sporting events and enjoy contributing to the atmosphere and excitement of matchdays. About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, - we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Night Manager – The Megaro Collection Kings Cross The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3 hotel The California, our 33-bedroom and 8 apartments 4 Boutique townhouse The Gyle, and our 49-bedroom 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are now ready to enlarge our family, and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role. The Hotel Manager will be working on-site 4 days a week, with 4 days off, managing the guest experience from check-in to check-out, as well as being responsible for all health and safety, fire safety, and food safety compliance for all three properties. The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is running smoothly and the highest of customer service is delivered. The Night Manager will have an excellent command of English, both verbal and written; will be an expert in Health & Safety and Security (SIA qualification would be ideal but not a must to be considered for the role). The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key. The Night Manager will: • Possess comprehensive knowledge of the company PMS system, Guestline (Rezlynx)., • Possess excellent presentation and interpersonal skills., • Skilled in checking arrivals lists, credit limit reporting and cash handling., • Knowledge of standard PC packages and computerized reservations systems., • Proficient in handling general clerical and administrative tasks., • Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information., • Be flexible, will have great attention to detail., • Possess the ability to work independently., • Excellent command in English, both in oral and written., • Be extremely knowledgeable about the company services, standards & products., • Be proficient in night audit duties, including running reports, closing the end of day, and ensuring reconciliation is completed to company standards and regulations., • Be commercially and financially astute., • Provide exceptional customer service and unforgettable experience., • Possess a strong know-how in health and safety policies and procedures., • Be truly passionate about guests’ journey and will possess great attention to details. If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.