Wenzel's the Bakers

Job Title: Assistant Manager Location: Pop Playrooms Job Type: Full-time Overview: Pop Playrooms is an exciting and vibrant hospitality & leisure concept, built around our ideology that nothing brings people together like music and play! We’re expanding our team and we want ‘Pop’ People. Energetic, sociable, competitive, self-directed, imaginative and guest-focused. Our kind of person is the best version of you, idiosyncrasies and quirks included! The successful candidate will be responsible for overseeing the daily operations of our venue. The Assistant Manager will play a crucial role in ensuring the facility operates smoothly, creating a safe and enjoyable environment for our customers, while maintaining high standards of customer service and staff performance. This role involves hands-on management, mentoring junior team members, and ensuring compliance with safety and operational guidelines. Key Responsibilities: - Operational Support: General day-to-day management of Pop Playrooms, including staffing, inventory control, and financial oversight. Act as Duty Manager during key shifts, ensuring all activities align with company standards. - Customer Service: Ensure that all guests, have an exceptional experience at Pop Playrooms. Address any customer concerns or issues promptly and professionally, and work to implement strategies that enhance guest satisfaction and repeat visits. - Staff Management: Supervise and mentor junior team members and supervisors, ensuring they are well-trained and motivated to deliver high-quality service. Oversee staff scheduling and deployment to maintain optimal coverage, especially during peak times. - Event Coordination: Collaborate with the Events Coordinator to plan and execute birthday parties, themed events, and venue hires. Ensure these events are well-organized, safe, and enjoyable for all participants. - Safety and Compliance: Ensure we comply with all safety regulations and standards, including child safety, health and safety, and licensing laws. Oversee the completion of safety checks and Due Diligence records, taking action to address any issues or hazards. - Financial Oversight: Managing budgets, monitoring financial performance, and implementing cost-control measures. Assist with inventory management and ordering processes, ensuring supplies and materials are stocked appropriately for daily operations and special events. - Health & Safety: Promote a strong culture of safety within Pop Playrooms, ensuring that all areas are hazard-free and that staff are trained in emergency procedures, including first aid and fire safety. Respond promptly to any accidents or incidents, ensuring proper documentation and follow-up. - Leadership: Act as a positive role model for the team, fostering a collaborative and supportive work environment. Take ownership of the venue’s operation in the General Manager’s absence, ensuring a seamless continuation of service and safety standards. - Facility Maintenance: Regularly inspect the play areas, equipment, and overall facility to ensure everything is clean, safe, and in good working order. Coordinate any necessary repairs or maintenance tasks to minimize downtime and maintain the quality of the play experience. - Training and Development: Engage in ongoing training and development for both yourself and the team. Provide feedback to senior management on training needs and assist in the professional growth of team members, ensuring they are equipped to deliver exceptional service. Qualifications / Experience: - Proven experience as an Assistant Manager or in a supervisory role within a family entertainment center, leisure/hospitality venue, or similar environment. - Strong leadership and people management skills, with the ability to inspire and motivate a diverse team. - Excellent organizational and problem-solving abilities, with the capacity to make quick, effective decisions in a dynamic environment. - A thorough understanding of child safety, health and safety regulations, and relevant industry standards. - Exceptional customer service skills, with the ability to interact positively with children and their families. - Financial management experience, including budgeting and inventory control. - Flexibility to work evenings, weekends, and holidays as required.

Job Title: General Manager - Coffee Shop Location: Hanwell, Ealing (Elizabeth Line) Job Type: Full-Time About Us: At MOMENTUM, we believe in the power of a great cup of coffee to bring people together. Our shop is more than just a place to grab a drink—it's a community hub where customers can relax, work, and connect. We are passionate about providing exceptional coffee, delicious pastries, and outstanding service in a welcoming environment. As we continue to grow, we’re seeking an experienced and dedicated General Manager to lead our coffee shop and ensure it operates at the highest standards. Job Description: We are looking for a seasoned General Manager to oversee the daily operations of our coffee shop. This role is perfect for someone who is passionate about coffee, has a deep understanding of café culture, and is experienced in managing a fast-paced, customer-focused environment. The General Manager will be responsible for all aspects of the business, from managing the team and ensuring excellent customer service to optimizing operations and driving business growth. Key Responsibilities: - Oversee Daily Operations: Manage all aspects of the coffee shop’s day-to-day activities, ensuring a smooth and efficient operation. - Team Leadership: Lead, mentor, and develop a team of baristas and support staff, fostering a positive and collaborative work environment. - Customer Service Excellence: Ensure every customer receives top-notch service, resolving any issues swiftly and effectively. - Inventory Management: Monitor and manage inventory levels, order supplies, and maintain relationships with coffee and bakery suppliers. - Quality Control: Ensure that every cup of coffee and food item meets our high standards for quality and presentation. - Financial Management: Oversee budgeting, forecasting, and financial reporting to ensure the coffee shop remains profitable. - Scheduling: Create and manage staff schedules to ensure adequate coverage during all hours of operation, particularly peak times. - Marketing & Promotion: Develop and implement marketing strategies to attract new customers and retain regulars, including managing social media and in-store promotions. - Health & Safety Compliance: Ensure the coffee shop meets all health, safety, and cleanliness standards, maintaining a safe environment for customers and staff. - Community Engagement: Act as the face of the coffee shop, building relationships with local customers and participating in community events. Qualifications: - Minimum of 3-5 years of experience in a management role within a coffee shop, café, or similar food and beverage environment. - Strong knowledge of coffee, including different brewing methods, origins, and flavor profiles. - Proven leadership and team management skills, with experience in training and developing staff. - Excellent customer service skills and the ability to maintain a customer-focused environment. - Experience in inventory management and supplier relations, particularly in the coffee industry. - Financial acumen, with experience in budgeting, cost control, and financial reporting. - Ability to thrive in a fast-paced environment, with strong organizational and multitasking abilities. - Familiarity with point-of-sale systems, scheduling software, and other relevant tools. - Passion for coffee culture and a commitment to delivering an exceptional café experience. What We Offer: - Competitive salary with performance-based bonuses. - Opportunities for career growth and professional development within the coffee industry. - A supportive, team-oriented work environment. - Employee discounts on coffee, pastries, and other café offerings. - Paid time off and other benefits.

NEW OPENING!! We are seeking an experienced and dedicated Restaurant Assistant General Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining high standards of food quality and cleanliness. You will work closely with the General Manager to oversee staff, manage inventory, uphold quality standards, and drive profitability. Responsibilities: - Manage and supervise all aspects of the restaurant's operations. - Ensure compliance with health and safety regulations and maintain a clean and sanitary environment. - Motivate team members, provide feedback, and address any performance issues promptly. - Develop and implement strategies to maximize revenue and minimize costs - Assist training staff members to provide excellent service and achieve performance goals - Monitor inventory levels and order supplies as needed - Handle customer complaints and resolve issues in a timely manner - Oversee the scheduling of staff to ensure adequate coverage during peak hours - Maintain strong relationships with vendors, suppliers, and other business partners - Experience: - Previous experience in a managerial role within the restaurant industry is required - Strong knowledge of food production techniques, culinary trends, and industry best practices - Proven ability to effectively manage a team and drive performance - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment while maintaining attention to detail - Familiarity with restaurant software systems for inventory management, scheduling, etc. - Knowledge of bartending techniques is a plus - If you are interested, please get in touch. - Job Type: Full-time Benefits: Company pension Discounted or free food Employee discount Sick pay Experience: Supervising experience: 3 years (required) Restaurant management: 2 years (preferred) Bar management: 1 year (preferred) Hospitality: 3 years (required) Customer service: 1 year (preferred)