Manager

Management

15 August 2024225 views

Expires in 28 days

Job Title: General Manager - Coffee Shop
Location: Hanwell, Ealing (Elizabeth Line)
Job Type: Full-Time

About Us:
At MOMENTUM, we believe in the power of a great cup of coffee to bring people together. Our shop is more than just a place to grab a drink—it's a community hub where customers can relax, work, and connect. We are passionate about providing exceptional coffee, delicious pastries, and outstanding service in a welcoming environment. As we continue to grow, we’re seeking an experienced and dedicated General Manager to lead our coffee shop and ensure it operates at the highest standards.
Job Description:
We are looking for a seasoned General Manager to oversee the daily operations of our coffee shop. This role is perfect for someone who is passionate about coffee, has a deep understanding of café culture, and is experienced in managing a fast-paced, customer-focused environment. The General Manager will be responsible for all aspects of the business, from managing the team and ensuring excellent customer service to optimizing operations and driving business growth.
Key Responsibilities:
  • Oversee Daily Operations: Manage all aspects of the coffee shop’s day-to-day activities, ensuring a smooth and efficient operation.
  • Team Leadership: Lead, mentor, and develop a team of baristas and support staff, fostering a positive and collaborative work environment.
  • Customer Service Excellence: Ensure every customer receives top-notch service, resolving any issues swiftly and effectively.
  • Inventory Management: Monitor and manage inventory levels, order supplies, and maintain relationships with coffee and bakery suppliers.
  • Quality Control: Ensure that every cup of coffee and food item meets our high standards for quality and presentation.
  • Financial Management: Oversee budgeting, forecasting, and financial reporting to ensure the coffee shop remains profitable.
  • Scheduling: Create and manage staff schedules to ensure adequate coverage during all hours of operation, particularly peak times.
  • Marketing & Promotion: Develop and implement marketing strategies to attract new customers and retain regulars, including managing social media and in-store promotions.
  • Health & Safety Compliance: Ensure the coffee shop meets all health, safety, and cleanliness standards, maintaining a safe environment for customers and staff.
  • Community Engagement: Act as the face of the coffee shop, building relationships with local customers and participating in community events.



Qualifications:
  • Minimum of 3-5 years of experience in a management role within a coffee shop, café, or similar food and beverage environment.
  • Strong knowledge of coffee, including different brewing methods, origins, and flavor profiles.
  • Proven leadership and team management skills, with experience in training and developing staff.
  • Excellent customer service skills and the ability to maintain a customer-focused environment.
  • Experience in inventory management and supplier relations, particularly in the coffee industry.
  • Financial acumen, with experience in budgeting, cost control, and financial reporting.
  • Ability to thrive in a fast-paced environment, with strong organizational and multitasking abilities.
  • Familiarity with point-of-sale systems, scheduling software, and other relevant tools.
  • Passion for coffee culture and a commitment to delivering an exceptional café experience.



What We Offer:
  • Competitive salary with performance-based bonuses.
  • Opportunities for career growth and professional development within the coffee industry.
  • A supportive, team-oriented work environment.
  • Employee discounts on coffee, pastries, and other café offerings.
  • Paid time off and other benefits.
  • Experience
    Required
  • Employment
    Full-time
  • Salary
    £15 – £17 hourly

pin icon120 Uxbridge Road, W7 3SU, London

icon
Supervisor ManagerLondon

Specialty Coffee Shop • 1-10 Employees

Hiring on JOB TODAY since January, 2024

MOMENTUM is a new addition to the specialty coffee scene of London. We are one of the most vibrant coffee shops in London and not only! Join us if you would like to be part of great team and a great community.

MOMENTUM LONDON avatar icon
MOMENTUM LONDONActive 14 days ago

Similar jobs