Bank Teller Job Description Template

Duties and Responsibilities

A bank teller is responsible for providing efficient and accurate customer service while performing financial transactions. This job position involves a variety of tasks related to handling cash, checks, and other financial documents. A key responsibility of the employee is to maintain a professional and friendly attitude towards customers. Duties and Responsibilities of a Bank Teller:

• Handling Financial Transactions: As a bank teller, it is your primary responsibility to handle financial transactions for the customers. This includes cashing checks, accepting deposits, and processing withdrawals.
• Assisting Customers: You will be required to assist customers with their financial needs, including answering questions, providing information on products and services, and resolving any issues or concerns.
• Balancing Cash Drawers: It is your responsibility to ensure that all cash drawers are accurately balanced and reconciled at the end of each shift. This includes counting cash, checks, and other financial documents.
• Providing Financial Advice: As a bank teller, you may be required to provide financial advice to customers on how to manage their finances, including budgeting, saving, and investing.
• Processing Loan Applications: You may be responsible for processing loan applications for customers, including reviewing applications, verifying information, and making recommendations to senior management.
• Selling Financial Products: If the bank offers financial products, such as credit cards, loans, or savings accounts, it will be your responsibility to promote and sell these products to customers.
• Ensuring Compliance: It is your responsibility to ensure that the bank complies with all financial regulations and laws. This includes ensuring that all financial documents and reports are accurate and comply with relevant regulations.
• Maintaining Financial Records: As a bank teller, you will be responsible for maintaining accurate financial records for the bank. This includes managing accounts payable and accounts receivable, preparing invoices, and processing payments.
• Maintaining Financial Software: You will be responsible for maintaining and updating financial software used by the bank, including accounting software, payroll software, and other financial tools.
• Communicating with Clients and Vendors: You may be required to communicate with clients and vendors regarding financial transactions, payments, and other financial matters.
• Assisting with Audits: You will be responsible for assisting with audits, both internal and external. This includes providing financial documents and reports, answering questions from auditors, and ensuring that all financial records are accurate and uptodate.
• Handling Foreign Currency: If the bank deals with foreign currency, it will be your responsibility to handle these transactions, including exchanging currency and processing international wire transfers.
• Maintaining Security: It is your responsibility to maintain security measures to protect the bank and its customers from fraudulent activity. This includes verifying customer identities, monitoring for suspicious activity, and following security protocols.

Skills and qualifications

A Bank Teller is an important position that requires a variety of skills and qualifications to effectively perform the job. Here is a comprehensive list of skills and qualifications for the Bank Teller position:

• Proven work experience as a Bank Teller or in a related field
• Strong knowledge of banking and financial principles, including basic accounting and bookkeeping
• Excellent proficiency in banking software and tools, such as Fiserv, FIS, or Jack Henry Banking
• Solid understanding of basic mathematics and financial analysis
• Familiarity with regulatory compliance and financial laws, including the Bank Secrecy Act and AntiMoney Laundering (AML) regulations
• Excellent communication skills, both written and verbal, with strong customer service abilities
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy, with a focus on errorfree transactions
• Ability to prioritise and manage multiple tasks and deadlines in a fastpaced environment
• Strong organisational skills, including the ability to maintain transaction records and customer information
• Proficiency in Microsoft Office, especially in Excel and Word
• Experience in handling cash transactions, including counting cash and reconciling cash drawers
• Familiarity with different types of accounts, such as savings accounts, checking accounts, and certificates of deposit (CDs)
• Knowledge of different banking products and services, such as loans, credit cards, and investments
• Ability to perform basic financial calculations, such as interest rates and loan payments
• Strong problemsolving skills, with the ability to resolve customer complaints and issues
• Ability to maintain confidentiality and protect sensitive customer information
• High school diploma or equivalent, with additional education or certification in banking and finance preferred but not always required

Experience requirements

To be considered for a Bank Teller position, candidates must possess a certain level of experience in the banking industry. Typically, employers require at least 1-2 years of relevant experience working as a bank teller or in a related field. This experience should include cash handling, customer service, and familiarity with banking products and services. Additionally, experience with using banking software and systems, such as teller machines and online banking platforms, is highly valued. Strong attention to detail, accuracy, and the ability to work efficiently under pressure are also essential qualities for success in this role. Employers may also look for candidates with experience in sales or cross-selling financial products and services, as well as experience with meeting sales goals and targets.

Education requirements

To become a Bank Teller, a high school diploma or equivalent is typically required, although some banks may prefer candidates with an associate's or bachelor's degree in finance, accounting, or a related field. In addition to formal education, completing training programs offered by banks or financial institutions can provide candidates with the necessary skills and knowledge to succeed as a Bank Teller. These programs can cover topics such as customer service, financial products, and fraud prevention. A solid educational background and relevant training can make a candidate more competitive in the job market and increase their chances of landing a Bank Teller position.