Contrata Personal

Admin & Customer Services Advisor (Part-Time) - UK Pallets LTD & Sendapallet (part of Mitchells of Mansfield) - Rugeley

hace 2 horas•0 vistas

Job Title: Admin & Customer Services Advisor (Part-Time)
Location: Home-based (following initial training period)
Hours: 20 hours per week
Pay: £12.71 per hour
Company: UK Pallets LTD & Sendapallet (part of Mitchells of Mansfield)
Reporting to: Customer Services Manager

About the Role
We are looking for a reliable and customer-focused Admin & Customer Services Advisor to join our small, supportive team. This is a part-time, home-based role (following an initial training period), supporting our web-based customers and ensuring a high standard of service delivery.
You will be responsible for handling customer and supplier queries, resolving issues efficiently, and proactively managing consignments to meet agreed timescales.

Key Responsibilities
Deliver all duties to a high professional standard
Handle incoming requests from customers, suppliers, and colleagues promptly and thoroughly
Troubleshoot customer issues via phone and electronic communication
Proactively manage customer relationships and provide updates where required
Carry out consignment checks to ensure timescales are met
Communicate any delays or issues to customers where resolution is not immediately possible
Liaise with suppliers regarding special requirements and provide feedback to customers
Manage all back-office tasks effectively, ensuring completion within agreed timescales
Take ownership of all communications and ensure they are completed in full

Key Work Activities
Answer incoming calls within 3 rings
Respond to emails and electronic communications in a professional and timely manner
Maintain clear and accurate communication


Core Skills & Attributes
Strong sense of integrity and commitment to customer satisfaction
Passion for delivering excellent customer service
Friendly, patient, and professional communication style (written and verbal)
Excellent listening and attention to detail
Ability to remain calm and solution-focused under pressure
A proactive approach and willingness to go above and beyond for customers

Knowledge & Experience
Full training will be provided
Experience of pallet networks and transport operations would be advantageous
Basic knowledge of Excel, Freshdesk, chat systems, and Microsoft Teams is beneficial
Ability to quickly learn systems and processes

What We Offer
Flexible part-time hours on a rota basis, with coverage between 8am and 6pm.
Home working after initial training – training to be held at WS15
Supportive team environment
Ongoing training and development


If you are organised, customer-focused, and enjoy working in a fast-paced environment, we would love to hear from you.