200 Great South-West Road, Cranford, TW4 7NQ, Hounslow
About the job ¿Tienes experiencia liderando equipos en sala y pasión por la excelencia en el servicio? Buscamos un/a Jefe/a de Sala para incorporarse a un bar de tapas ubicado en el centro de la ciudad. Tus responsabilidades serán: -Coordinar y supervisar el equipo de sala (camareros/as, ayudantes). -Garantizar un servicio impecable, eficiente y alineado con los estándares del bar. -Gestionar reservas, turnos y necesidades operativas diarias. -Atender y fidelizar a los clientes, resolviendo incidencias con profesionalismo. -Colaborar con cocina y dirección para optimizar la experiencia gastronómica. Formar y motivar al personal de sala.Gestión de compras y proveedores. Department: Bar F&B Management About you Requisitos del perfil: Experiencia mínima de 2-3 años como jefe/a de sala o maitre. Habilidades de liderazgo, organización y comunicación. Orientación al cliente, detalle y excelencia en el servicio. Nivel medio-alto de inglés (otros idiomas valorados). Disponibilidad para trabajar en turnos rotativos. Languages required: English and Spanish.
About the job En el Grand Hotel Central estamos buscando a un Front Office Assistant Manager que será una figura clave de apoyo al Front Office manager. Reportando al jefe de recepción, se encargará de colaborar en la organización y supervisión del departamento, asegurando así los más altos estándares de servicio. Sus principales responsabilidades serán las siguientes: Recepción y atención personalizada al cliente. Supervisión de cumplimiento de check list de turno. Colaborar en la supervisión y planificación de las actividades del departamento. Supervisión cierres de turno, arqueos de caja. Responder a las solicitudes de información y a las necesidades de otros departamentos, Realizar otras funciones que en el ámbito de sus competencias le sean requeridas. Control, gestión y seguimiento de quejas, garantizando la máxima satisfacción de nuestros clientes. Formación, seguimiento y motivación del personal. Realización de Guardias presenciales No hay opciones de alojamiento • Contrato indefinido. • Jornada Completa. • Uniforme • Excelente ambiente de trabajo y compañerismo. • Posibilidad de crecimiento en la compañía. Department: Reception About you Excelentes habilidades de servicio al cliente, con experiencia previa en el sector hotelero preferiblemente. Excelentes habilidades de comunicación en español e inglés, tanto oral como escrita. Excelentes habilidades de organización y atención al detalle. Conocimientos informáticos y habilidades en el manejo de software de gestión de recepción. Disponibilidad para trabajar en turnos rotativos, incluyendo fines de semana y festivos. Presentación impecable, con actitud proactiva, motivada y con habilidades para trabajar en equipo. Languages required: English and Spanish. French is a plus The company Tras una meticulosa restauración, el hotel 5* Grand Hotel Central reabre sus puertas inspirado en la fascinante historia de su fundador, el político y mecenas catalán, visionario y bon vivant, Francesc Cambó, y en la del histórico edificio donde se ubica. Estamos en el centro de Barcelona, cerca del mar, museos, teatros, edificios icónicos y comercios, y nuestra inmejorable localización no excluye los placeres propios de otros contextos.
About the job Are you passionate about Hospitality world? Do you have a minimum of 3 years of experience as a C&E Coordinator? At Hilton Barcelona, we are looking for a Groups and C&E Coordinator to be part of the Sales Team. About us: Opened as the chain´s flagship hotel in Barcelona, Hilton Barcelona has become a newly-design hotel for a full experience in Barcelona. Explore the city at your leisure from this conveniently located hotel, just 10 minutes from the city centre and a fantastic base to discover all the main attractions. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences. Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (Local fresh market products), and by keeping the authentic and traditional Mediterranean recipes. Position purpose: To drive hotel revenue securing and increasing the productivity of existing accounts. Develop the necessary market segments by executing strategies agreed by the GC&E Manager and the Director of Sales. Planning and Organising: Run a culture of high-quality standards for relationship building, customer service and keep a pre-event arrival experience up to the standards (i.e. close menus, attendees, program, rooming list and link if needed) Follows the Team performance on necessary procedures for the pre, during and post event. Review together with the operations team the BEO and run the pre-con with the client and team members involved. Build strong relationships with the group leader by being present from the time the file is passed by the converting team (i.e. review all the needed services, run morning briefings and evening debriefs with the group leader, run exit meeting to finalise the invoicing) Actively be in touch with the operations team on daily bases to ensure the event items are prepare and the event runs smoothly. Enter rooming lists with accurate routings & traces. Enter and update all group rooming lists in OnQ PM and, check and fix the room block in OnQ R&I. Follow up with meeting planners e.g. Chase for rooming lists, menu choices, deposit payments, agenda… Prepares VIP arrivals (meeting planners) and makes sure all departments concerned are aware of their arrival and welcomes Meeting Planners. Welcome VIPs of the groups Participating in pre-event site inspections and/or pre-con meetings. Attending BEOs Meeting 1 day/week, to inform individually about the planification of each group with the people involved of other departments, including the General Manager. Groups & Events Management: Accurately makes uses of the tools provided and uses these to secure business Develop customer accounts within key clients to increase market share and assure repeat business. Negotiate room rates with clients. Prepare company contracts for the hotel in accordance with current business and pricing conditions. Customer Relationships: Keeps Hotel information relating to customer requirements, interests and market activities up to date using Hilton procedures Reviews customer base to determine new opportunities for account penetration Liaises with Director of Sales to review the effectiveness of sales activities Contributes ideas to improve the products and services offered. Administration: Keep CRM constantly up to date with account and opportunity information Compliant with all systems, procedures and Sales best practice as laid down by Hilton Worldwide. Ensure that all activities are in compliance with national laws and regulations, and Hilton Worldwide’s operating policies, processes and systems. General other responsibilities: Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example Attend all relevant training and development activities as required The offer: 30 vacation days Internal and external development and training opportunities Staff discounts for overnight stays and gastronomic services worldwide. Experience: Flexible attitude Previous experience of driving Sales to achieve business targets Previous experience of being an integral member of a business leadership team High level of selling capability and an ability and desire to improve selling techniques to drive revenue to the hotel. Excellent organisational and planning skills Accountable and resilient Ability to work under pressure. At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic. Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you. Department: Marketing The company Enjoy the convenient location in the heart of Barcelona’s financial district at the Hilton Barcelona hotel. Travel to the hotel by car from Barcelona International Airport in just 15 minutes and from Sants Train Station in five. Walk for just five minutes to reach the Maria Cristina underground station or take a bus from in front of the hotel. Both options provide easy access to explore the many attractions of Barcelona and the city center. Settle in to a contemporary guest room with city views and amenities for work and relaxation including WiFi, a work desk and 32-inch plasma TV. Choose the Executive Room with a separate working area and exclusive access to the Executive Lounge with complimentary continental breakfast and refreshments, or select a fantastic suite for your comfortable accommodations. Stay connected with WiFi access in all public areas or visit the business center for an array of supportive and useful professional services including printing, faxing, photocopying and express mail. Host events and meetings in Barcelona, taking advantage of the 17 meeting rooms, professional expertise of the events team, and A/V equipment available for hire. Wind down after a busy day with a workout in the 24-hour fully equipped fitness center, or gather with friends and colleagues for a cocktail and tapas at The Vibe Bar and Terrace. Savour Mediterranean cuisine paired with the perfect glass of wine in Mosaic Restaurant. In the summer months enjoy the sunshine on one of two
About the job Experienced Chef Wanted for a Victorian Castle in England We are looking for someone that would like a long-term opportunity to work as part of our family team, initially as an experienced chef but with the potential of becoming part of qualified management. Working on the household and estate staff. We live in the English Countryside at a beautiful historic home that has a great history. It is very tranquil and one of the most beautiful parts of England. Our home is run as a traditional formal household. We have quite a large and very friendly estate staff many of whom have been with us for over ten years. Certainly, the willingness to learn would be a great quality in an applicant, as would the enjoyment of reading. Great communication skills are certainly appreciated too. An applicant should be confident in social situations, presentable and would need to be honest, trustworthy, discreet. They should have knowledge of formal good manners and be well spoken with a good command of spoken and written English. Ability to speak other languages is an advantage. The main duties would be looking after the family, their private guests and general visitors to the Estate. A willingness to be helpful at all time would naturally be important as well as a wish to learn about new things. We run a large friendly household and so an applicant would need to be able to fit in with a well-trained team. If you feel that you would be the right person for this great opportunity please send a three-minute video recorded on your phone of you explaining to us why it is that you feel that you qualify and would fit well into our home. In you application please answer this question: What is it that you feel the most important function of working in the Family home? Days off will vary depending week to week, but we live in a very beautiful part of the English countryside so someone that appreciates natural beauty will find that they are at home very quickly. Thank you and we look forward to hearing from you. Number of positions: 2 Live-in available for a right candidate - Competitive salary subject to experience - Live-in accommodation available - Meals on duty - 28 days annual leave - Walking distance to the beach - Shared Tips Department: F&B kitchen About you - Ideally previous experience of cooking with the best local fresh produce - Ideally experienced working in 4 or 5 star hotels - Ability to work well under pressure - Work well within in a team and individually - Well organised and excellent time management - Creative and able to create new and innovative dishes - Highly-motivated, enthusiastic and energetic - Share the same passion for food, ingredients, & innovation - Ability to inspire others Language required: English. The company THE HISTORY OF CAMELOT CASTLE In 1894, A Company was formed by Sir Robert Harvey an Entrepreneur, who made his fortune in South American mining, to build Camelot Castle. Designed by Silvanus Trevail, a leading Victorian architect of the day, the castle was completed and opened at Easter 1899, taking five years to complete. From the day of its opening, Camelot Castle was one of the most sought after destinations and places to stay in the Victorian and Edwardian world, with stars and luminaries of the age spending weeks at a time often bringing their staff and friends for the summer and in the winter for Christmas. Films such as ‘Knights of the Round Table’ starring Ava Gardner, ‘Dracula’, starring Sir Laurence Olivier and many others have been filmed here. Camelot Castle has inspired artists and lovers of beauty for decades. One Hundred years after its construction in February 1999 while visiting Tintagel Island as part of his research into the true source of creativity, John Mappin, of the Mappin and Webb, Diamond, Jewelry and Silver dynasty and Crown Jewelers, acquired Camelot Castle and the adjoining lands and estates as a private residence for his family. Camelot Castle was at that time in 1999 acquired with the specific purpose of being a family home. It was several months later, having observed firsthand how much others enjoyed the location and how their friend, Artist Ted Stourton’s creativity had blossomed, as a result of discoveries made by the family in relation to a person’s creativity, that John and Irina Mappin decided that rather than run Camelot Castle as a private home, they would share it with others, so others too could enjoy their home and experience the beauty and atmosphere of this unique treasure. It was clear that the inspirational potentials of Camelot Castle for others was totally unique. To help with this growth they loaned some of their personal family household staff to help in the additional administration and care of additional guests. Today, nearly fifteen years later, while it is still the family home, hundreds of people have had the opportunity to stay at Camelot Castle and several more rooms have been made available for guests. Recently, due to the popularity of Ted Stourton’s art and how the market is staring to view it the family has embarked on a full historic restoration of Camelot Castle and the surrounding Estates. This saw the opening of the Golden Age Bar and The Explorers Tea Room which welcomed to Camelot Castle even more guests. The full restoration of the Camelot Castle Private Family Drawing Room - The Infinity Salon or Blue Room, as it has come to be called, is a spectacular and award winning example of Victorian and Edwardian historic restoration and has set the standard to which every part and room of Camelot Castle and its estate will be restored by the family. Over the coming months and years guests will see a total and detailed restoration of every part of this Castle - this is made possible, in part, by Collectors of Ted Stourton’s art who themselves through their patronage become part of this great purpose. Camelot Castle is still today managed by the family’s private household staff and they do a wonderful job looking after our guests. Most of our staff have been with us for many years. Indeed they cannot be praised enough for maintaining the standards and atmosphere of a private home with extraordinary attention to detail, while at the same time welcoming guests from all over the world. One of the great purposes of creativity is to share beauty with the world and it is our hope that you have as much pleasure visiting our home as we have had in sharing it and that you find here inspiration in relation to beauty and creativity, that is truly here for all to experience.