Sales Associate / Fit Specialist
hace 7 días
£12.5–£13.5 por hora
Jornada completa
London
Want to join a close-knit, supportive team and to be a part of our mission to banish the dread of bra shopping once and for all, by supporting women from their very foundations? We're looking for a motivated and caring individual seeking a hands-on role, focused on forging customer relationships that drive footfall, online traffic, brand awareness and revenue for the business. As Sales Associate / Fit Specialist ( or ‘Pant Patroller’ ) you will be the gateway to our brand, and can expect varied responsibilities, in-depth bra fitting training and a founder-led, independent business driven by our passion for the mission. MAIN DUTIES & RESPONSIBILITIES • Bra fitting / Customer service – You will offer product advice and bra fitting services to customers of The Pantry Underwear and Bridalwear, across specialist sectors including bridal underwear solutions, maternity, and post-surgery., • Virtual bra fitting – You will conduct secure online fittings with customers, utilising the skills and product knowledge you have learned during in-store fittings to spread our mission far and wide., • Customer relationship management – You will nurture customer relationships to drive repeat business and advocacy, promoting The Pantry Underwear’s loyalty programme, encouraging up-sells, and sales development pathways (for example, from pregnancy through to post-nursing / maternity. You’ll also be trained in digital customer service using our Klaviyo CSM., • Events support ( on-site and off-site ) – You will support the organisation of on and off-site customer events ( including events such as life drawing, wine tastings and private ‘Pant Parties’ ) liaising with external partners, assisting with budgeting and procurement, agenda management and promotion., • Visual merchandising – You will ensure that products are always displayed to their best advantage in stores and, re-stocked regularly, as well as aesthetically maintained to the highest standards., • Product range development – You will gather relevant customer feedback and relay this back to management to inform future buying., • Inventory management – You will assist with the administration of our point of sale and online sales channels, as appropriate, maintaining a good awareness of stock gaps and size availability across styles, as well as movement of stock between our two stores, and will assist with regular stock checks., • Site maintenance - You will ensure that the workplace is kept clean and tidy, with regular cleaning responsibilities shared between the team. WE'RE LOOKING FOR SOMEONE WHO... • Is positive, well-mannered, and motivated to help people and transform the often negative associations of the bra wearing community with finding a bra., • Has the ability to organise and prioritise their workflow, ensuring the customer is at the forefront but that operational standards are maintained., • Thrives in a detail-orientated and customer-centric environment, with the ability to multi-task., • Is flexible and adaptable to changing priorities., • Ideally has experience with Shopify, Google Sheets / Excel ( or is willing to learn ). Experience with design packages including Adobe Creative Suite / Canva is a welcome bonus. RECRUITMENT SPECIFICS Our main objective from a recruitment perspective is to forge careers for those who choose to join us. It’s a busy working environment, where self-motivated individuals will thrive. This is a full-time, permanent position - we do not hire temporary staff, outside of freelancers - working an average of 38 hours per week across 5 days, which will include weekend shifts. We’re looking for someone who’s able to join us as soon as possible, to be based in our Islington Square store. There is also the likelihood of occasional travel to additional sites (including our Saffron Walden store ), travel to which will be funded by the company. All employees are entitled to a company pension and paid holidays. Salary is dependent on experience in relation to this specific role. HOW TO APPLY If you’re excited by the prospect of joining our team, please send your CV and a cover letter, stating why you feel you’d be a great fit for the role, and what attracts you to work for The Pantry Underwear in particular. Whilst we hugely appreciate the time taken by everyone who applies to work with us, unfortunately, based on limited resources, we cannot reply to every individual application. However please be assured that we do read and carefully consider every application that we receive.
